I've had Norton security services for years. The ...

I've had Norton security services for years. The real problem can when I purchased a new laptop and called them to add coverage. First, I was ask to allow them remote access to download a package for installation. All along I thought my current subscription with Norton covered up to three computers. I was told no and that I needed to pay additional $99.95 to received the new coverage on my computer.
This infuriated me because the technician was really a salesperson working on commission who only wanted to upgrade my subscription. Norton needs to work on providing customer benefits and stop scamming the ones they have. Look at the Scareware lawsuit against them and you would agree that there service is geared to profits and not customers. I am looking elsewhere for coverage.
Scareware(Wikipedia)