I am hugely disappointed and would strongly advise...

I am hugely disappointed and would strongly advise against using Carlton Leisure for any bookings. We had flights back from Brazil cancelled while there and were left stranded, trying to find a way home. Over four months later and no refund for flights we paid for and didn't have tge opportunity to take - I strongly believe they will keep the refunded money and never pay it back to us since the airline confirmed the refund had been issued. There are many good agencies out there - this one should be the very last on anyone's list. Happy to amend this review if our refund ever makes it to us but Carlton Leisure have stopped responding. I see they make time for posting stock copy and paste responses though as you will see below. Prash has been sent emails and does not respond as promised.