Terrible service (forgot our order, then forgot it...

Terrible service (forgot our order, then forgot it a second time, the staff was running around trying to find the person who took our order after we complained, it was a mess). We'd ordered the 'Christmas special' hot chocolate and a cake, but they never brought us the latter. The hot chocolate cost a fortune and really just tasted like regular instant powder cocoa. Abysmal. Would never recommend to anyone, it was an embarrassment bringing my relatives here.