The stay was good, clean room and excellent pool a...

The stay was good, clean room and excellent pool area to relax. Special mentions to Gabriel who worked the pool during the day - great service! Also to the very nice man who works in concierge - A pleasure to converse with. Unfortunately I cant give 5 stars to this hotel as some of the staff there are just plain rude and under trained. 1st Valet inquired about a shuttle into Lahaina. Was told yes that wouldnt be a problem and even one of the drivers went to get a car to take us. Just as we were about to get into the car a more "important" couple came along and we were told sorry the car is for them! All we got was "i can call you a taxi" yeah I no thanks I can do that myself. Fine there may have been a mix up but own your mistake and make sure your guest feels as special as the next guest regardless of perceived status. 2nd I misplaced my wallet somewhere in the last few days of my trip and definitely had it arriving at the hotel. Called when I got home and spoke with security, the guy was less then helpful and had a bad attitude, he informed me yes they had found a wallet but the ID didnt make my name. Asked if it was worth me calling back in a few days got told "its up you" and hung up on. I did call back a few days later and spoke to an even more unhelpful guy was told NO WALLET had been handed in since October I'm confused! I dont care about bank cards or ID as they can be easily replaced by that wallet had some very important things it. Anyway to get to the bottom line I have suggestion for the hotel train your less senior staff heck of better then you do right now as every interaction reflects on your hotel. Can't say i'll be back at this Hyatt or any other