How they got 3.6 stars or are still in business?? ...

How they got 3.6 stars or are still in business?? Recently moved in area, visited & decided to open a credit card. Read other posts & agree. A few nice associates, but far too many snooty rude people. They need to test their employees w/fake customers, shopping should be pleasant. Went early to get the quick cash which had many exclusions. Walked around each floor 4+times looking for associates, finally asked for manager & gave her the quick cash back. Told her whats the use of coming here if you have to search for someone to check you out. She said she could help us, but by then, we had enough and just wanted to leave. She said there was nothing she could do about the lack of employees and that upper management is useless in handling issues/staff. There were a lot of staff standing around/chatting, but when i started crossing the store to catch them, they would wander off. On 1 floor there was 1 staff member training another & had cash laid out and couldn't help anyone. On another floor, the one staff member was taking complaints from another customer and had a line. The top floor was completely empty until we caught one guy who called the manager for us. That store is very poorly run!