I sent for replacement birth certificate for my hu...

I sent for replacement birth certificate for my husband who no longer lives in Chicago hasn't for over 30 years. We now live in Texas. I have yet to receive it. I called a few weeks ago, I was told that there is at a 10 week turn around. She told me to track the mailing vis their website. I told her I did that and it no information found. She said there is a fine print stating the wit time which there is not. I was trying to track the order again and again it says no information found. I tried calling and there is no answer but the vm came on. I have left messages before to no avail. This service sucks.