I have been a camera assistant and have been so fo...

I have been a camera assistant and have been so for the past twenty years on commercial, music videos and feature films. My experience with Vistek has never been good when I visit the store - as of late. I have been working on my own personal projects recently for several years, and have purchased equipment from Vistek for well over a decade. They were always my go to and recently purchased another camera. But the service has been so bad trying to get someone on the phone, or even a call back - never happens. Let alone a visit to the store, that has never been a very comfortable experience. I felt I was more an inconvenience, even when buying gear. Today was one of those days, I decided to call and after having placed on hold for ten minutes, a staffed picked up, but did not answer, so I am left listening to the staff taking amongst one another. This happened yesterday as well. I shrugged it off, maybe they were too busy and accidentally picked up the phone by accident - didn't pay attention to the conversation. For this to happen twice! Hmmmm, that's very suspect.
There are other shops in t.o that will be more then happy to take my business. Sad this company is going down this path.