Maureen Stanul

Review of Minerals Resort & Spa

A Terrible experience my son-in-law got in to bed ...

A Terrible experience my son-in-law got in to bed after a family wedding around 4 am only to fine dirty underwear in his bed. Disgusting. My daughter call the front desk only to be told that there was no manager on duty. Her response bull I lived in a hotel on and off for a year when my Mother was the manager there is always a MOD. Finally a manager got on the phone and after giving her a hard time he finally agree to moved her to another room. After a little more fighting he finally agree to give her a refund
When I found out I went to the desk to speak to the manager only to tell him about my experience which included very little heat and my tub still filled from the night before after my husband had shower.
When I return from the pool area to go and take a shower I could not shower and we had to C/O within the next hour. This manager response if you had call us we would have taken care of it. A first class hotel I do not think so very poor service. When I call to fine out why my credit did not appear on my card his response well it takes 5 to 7 days they take your money immediately but giving back takes over a week I HIGHLY DO NOT RECOMMEND THIS PROPERTY