I have been leasing with this company for two week...

I have been leasing with this company for two weeks and my experience since moving in has been horrible! I have a service animal and mentioned this to multiple leasing agents from my first visit all the way down until I signed my lease. The letter from my doctor was faxed to the office but of course " they never received it". A complaint was filed from one of my neighbors and had to remove my service animal from my home until a service pet packet was filled out (which was not given at the time of signing my lease and is a DIRECT VIOLATION OF MY HIPPA rights). Maintenance workers have come to my home 4-5 times unannounced as well as the property manager to do "a walk through" but yet I haven't heard from any staff in reference to my list of things that need to be addressed since I've moved in. For example my closet door bracket is off track, my window are paper thin and rattle with the slightest wind, my apartment was dirty when I moved in with the exception of the carpet, and other things. The customer service representatives are rude and when you request a manager they get smart and state one is not available at the moment. Of course not! Your company needs to train your employees on customer service because without your residents you wouldn't have a job. I am thinking of breaking my lease with this company I'd rather live somewhere where my family can be comfortable and respected.