Hugh Graham

Review of Vernon Heating & Air Condition...

I called Vernon Heating because my furnace had gon...

I called Vernon Heating because my furnace had gone out during this years deep freeze. They came same day during the designated time slot. Unfortunately, my old furnace could not be repaired. Mike Prater, the service technician was very professional and courteous and both showed and explained to me the problems with my furnace. When I asked questions, his answers were direct and honest. He also advised me on what I needed to replace my furnace, and explained in detail what would be involved with the replacement. He made what was an unpleasant event (losing heat) into a positive experience -- getting a new more efficient furnace.