Roxane Coleman

Review of Harvey Building Products

I have a few different brands of replacement windo...

I have a few different brands of replacement windows in my home. My Harvey's are my favorite for the ease of washing...easiest by far to drop in, lift etc. Well, that's why they were my favorite until recently, while washing my 18 year old Harvey window, something went boiinngg! Oh no, I thought, my window broke. Ugh!
I called Harvey and was unable to explain exactly what went wrong because I don't speak "window"! But the kindest man spent 20 minutes on the phone with me talking me through removing the window (the "sash" for those in the know) and identifying the problem. The rep reminded me that they'd be happy to arrange service call but it was a little pricey - and he believed I could manage the repair.
The parts arrived and I was immediately overwhelmed. Called Harvey again. Another kind and patient man listened to my story and directed me to video's on their site which would guide me through the repair. Well I avoided those videos for 2 weeks...overwhelmed, intimidated and resigning myself to the service fee for having a tech come out and do the repair. Then, on a Saturday morning, I watched two 2 1/2 minute videos, removed the sash, removed the old pivot bar, replaced with the new pivot bar provided and replaced the sash.
I couldn't get online fast enough to rave about this product but more importantly, this company. 18 year old Harvey's...they could have easily talked me into a service call but instead, talked me through a free and yes, easy, repair!
5 stars! Thanks Harvey!