Brittany Moore

Review of J C Lewis Ford

Traded in a awesome Chevy for a larger used Ford F...

Traded in a awesome Chevy for a larger used Ford F-150 to accommodate two rear facing car seats. Worked with Tim Talley. Stupid us didn t get extended warranty. Bought August 2018 fast forward 3 months and 2 weeks when limited warranty ran out trucks getting stuck in 5th gear and stalling out. Took it to service paid for full inspection and got it fixed 1000k later. They were supposed to do oil change and forgot. Good thing cause I took it to a local mechanic shop and got oil change to find out that the turbos are leaking the rear head plate is leaking, timing cover is leaking.... and so on. Have pictures and was told that is was old damage. Like has to have happened before we bought truck and wasn t disclosed. Also no one mentioned it after paying for the inspection. It s hard to miss. Called about 10 times to both local dealerships and Jill at Savannah finally talked to me after everyone else transferred me. Saying I should have got the warranty. Now mom of 2 year old and 5 month old stuck with a deployed husband and a car that I m told isn t safe to drive. All because I thought buying from JC Lewis was the smart choice being it was a highly rated dealership. I thought they would do the right thing but I was wrong. Be careful buying used from this dealership and be sure to buy extended warranty.

Edited changed rating from 1 star to 3 because Ted Hershey called and made this right. I took the truck it and after inspecting it he agreed to cover the costs of repair and even offered a loner car.