I called Cedar brook to make a reservation with yo...

I called Cedar brook to make a reservation with you and come to find out this is outsourced to another company. They tell me that they dont have any rooms available but can get me a good rate at the partner resort Hilton garden inn. I agree and we reserve. The day comes and Hilton garden inn charges me for rooms nothing was prepaid.
I check my credit card statements and sure enough I'm charged from both places and spend hours dealing with it. Hilton garden inn says I have to call them there is nothing they can do. I call and wait and wait , then hang up call back then they put me on hold for 30 minutes to tell me they straightened it out Hilton will refund your charge and we will charge you are 100 plus dollars more than what I paid to Hilton. I said no I paid for my rooms just refund my money I had already taken care of it. They refused I repeatedly over and over ask for a supervisor they refused over and over then hung up on me and sent me an email for customer care and escalations. We have had Christmas work dinners there and have stayed there as a company but this was a personal trip and I can tell you I have never had this type of treatment, unbelievably poor customer service . I can say I will let the owner of my company know the type of treatment I was given and to look for a place that treats there guest with a little more respect.