Lisa Baker

Review of The Beverly Hilton

The efficiency of the on-site hotel reservation de...

The efficiency of the on-site hotel reservation department is horrible. I've made the same reservation multiple times and they've messed it up everytime. So now, 3 cancellations later and 1 re-booking. I thought it was right. I had to speak with the Front Desk Manager, Hairston, who was the only bright light throughout this entire experience. I give him a 5-star! In re-booking my reservation, I added a room for my elderly relative and requested they be in the same tower. I was told this was done. When I called back to re-confirm, I found out not only was she in a different tower, the front desk representative/person who answered the call had an attitude as if I should know which room types are located in which tower. Hence, I ask to speak with someone on site in reservations. This representative made the change ( to my specifications I think), but it seemed as though he had something better to do as he rushed me through the call and hung up before I could get him name. Definitely not the type of service I'd expect from the Beverly Hills Hilton. What's been more disappointing, with the exception of my experience with Hairston and maybe one other representative, I have to spend my money at this location due to an event I'm attending. It adds insult to injury when you have to spend boat load of money at a property whose service doesn't even measure up to Holiday Inn.