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Sarah Prock

3 years ago

Room was very dirty, old, outdated, and not clean....

Room was very dirty, old, outdated, and not clean. The sheets on all 3 of our beds were stained. The murphy bed was very difficult to get down from the wall. We reserved a Deluxe Angle Suite, there was nothing Deluxe about this room. Except deluxe in disgust. The pictures looked nothing like what was on the website. The carpet was soggy inside the room and in all the hallways. I can say the manager at the resort was very accommodating. She let me view 3 other rooms, in hopes of getting us to stay in another room. Sadly they were just as run down and gross. I was refunded my full amount. But please BEWARE, not all of the rooms at this resort are the same, or are in accordance to their pictures!. The rest of the hotel had the same theme; old, rundown, and not worth the money they are charging.

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