YOU HAVE BEEN WARNED, THIS IS THE EMAIL I HAVE HAD...

YOU HAVE BEEN WARNED, THIS IS THE EMAIL I HAVE HAD TO SEND TODAY YOU SHOULD GET THE IDEA:

Dear Sharon Wilson,

I am writing to complain about the conduct of EMS, I had spoke to David Walsh about using your services at the time of the call he asked me to verbally agree to your terms, to which I replied I would not be happy to do so until I have read them but I understood he wanted to take payment on the Friday as he a secured a discounted rate that might otherwise not stand, so on the understanding there was a cool off period and I was not agreeing to terms until he had sent them over I handed over the company card details, the card got declined. I spoke to Josh and said I would speak with him Monday and might pay on my personal card. I did not receive any further acknowledgment that work has been undertaken or an account opened. I DID NOT GIVE EMS AUTORISATION TO STORE MY CARD DETAILS OR TO RETRY THE CARD OR TO COMMENCE ANY WORKS!!
On Monday morning I emailed to say I would not be taking EMS up on their offer only to discover shortly after sending this you debited the card and opened up an account.

After several calls to your offices on Monday they confirmed that there is a 72 hour cooling off period, as the account was opened today I am well within this period.

I have spoken with Trading Standards over this truly appalling business practice they will be getting in contact soon and I would appreciate a written reply to provide to them.

Diana