My wife and i have had direct communications since...

My wife and i have had direct communications since we moved to eagle mountain. The internet connection is great. However the customer service is terrible and the web site consistently has issues. We have set it up for auto pay four seperate times, and have called in everytime to figure out what is going on. Every time we talk to a customer service agent they refuse to understand our frustration or even to see what may have happend they just explain that it didn't work and there's nothing the can do. They interrupt you when talking, they argue with you. I have worked costumer service for 7 years and if I did any of those things I would have lost my job. Point is direct communications is ok with their employees treating customers this way. Why not just get another internet provider you might ask. Cause they are the only provider in the area.