We purchased our machine a Rover JFT in January of...

We purchased our machine a Rover JFT in January of 2020. It came a month late. That was the first disappointment with this company. We had done our research and chosen this machine specifically because it came with an optional camera ready (Optiscout) and two different knife heads along with the main router spindle. When it arrived it became clear the first day of installation that the installation technician had not been told what machine he was installing. We quickly found out that the technician had never set up the camera system or the knife heads. Not only that he became very upset about this and rather belligerent. IN their defense Biesse did finally remove him from the install and flew out some days later a much more competent technician with experience in running their Optiscout hardware. But the problems didn't end there. we have had nothing but problems with this machine. from their being a software conflict that disabled the automatic greasing to the vacuum bed being grossly under powered to the best one, the Optiscout not working for months. So for two months now we have been fumbling through daily remote technicians logging on to try and fix it with now resolve. When ever I ask to speak with some one about this they refuse to call. so not only have we spent an additional $20k on options that don't work we constantly have the machine taken off line for them to try and fix it which causes even more down time for our regular cutting work. If I had to do this again I would not buy Biesse machine. Their complete lack of customer care and service speaks volumes about this company. its been two months now and it still isn't fixed. We are quickly loosing hope and will start to look into our legal options.