Wally Nehls

Review of Club Quarters, Boston

Poor customer service. Two night stay. Check in an...

Poor customer service. Two night stay. Check in and get to room. Two TV's in room. No TV service on both. Call for help. 20 minutes later gentlemen comes to room. Tries multiple things, no service. Say he will call maintenance. 20 minutes later and get call saying no maintenance until morning, and no other rooms so they can't move me. I leave note with manager when I leave in the morning along with my business card. No call. Get to the room tonight, fancy remotes gone, old school remote limited channels, no guide, very blury.... Problems happen, you are defined by how you solve them and handle them. Total Failure.