I've only been here twice and overall liked my exp...

I've only been here twice and overall liked my experience...I bought a CR-V from a Nissan Dealership and got the extended warranty...my vehicle started having trouble locking correctly when i would push the button on my key...I called John Eagle Honda to ask how the warranty process works (because Nissan told me to take it to Honda for a quicker repair time) and the service advisor woman I spoke with seemed to have an attitude right from the beginning of the call. I was trying to ask her how the process worked because I didn't want to come out of my pocket for any expenses since it was under warranty and when i had questions about it she laughed (as if to say "How don't you understand this !?") I had to just hang up the phone from lack of respect or tact. I know John Eagle expects more out of their employees in regards to customer service.