Elizabeth Frizzell

Review of Hyatt Regency Louisville

Hotel gave away my room. I had a reservation and a...

Hotel gave away my room. I had a reservation and arrived and they said they oversold the hotel. Unfortunately all of Louisville was booked for a conference so I had to find another hotel to stay at. Horrendous experience. My recommendation is to avoid staying here as they may rent your room out to someone else even after making a reservation! Oh, and they didn't give me a refund either.