Robert Stringer

Review of Phoenix American Insurance Com...

I own an auto repair shop and deal with third part...

I own an auto repair shop and deal with third party warranty companies frequently. Having read all the other abysmal reviews of this company, I can say my experience with Phoenix American was the same. The original adjuster I dealt (Kenneth) with was exceptional and the girl who finally got us the payment was helpful (Natalia). The effort it took in between to get payment left me feeling that the primary objective of this company was to - at best - delay payment as long as possible. I was told that every other fax and email I sent had not been received even though I had proof they were all delivered. I won't go on because you can read the other reviews.