Review of Radisson Bali Hotel

4 years ago

Okay.

Okay.

The rooms are clean and the bed is very comfy. On the softer side but I slept amazingly well. The gym is nice and the architecture superb. The staff is very friendly and eager to help.

Technically this is a 5-star hotel but in reality it feels more like 3 stars.

The bath tub had a bit of soap scum and could ve been cleaner. The pool looked very dirty. After enquiring at reception I found out it s because of the recent rainfall. I stayed during the wet season so there was rain every day here. I can appreciate the difficulty in keeping a crystal clear pool during the rainy season but I also would expect a 5-star resort to be on top of this, especially when other hotel chains around the island still manage to keep pool water clean and blue. Seeing the green and cloudy pool water was disappointing as that was the main reason why we chose to stay here.

The breakfast buffet was hit and miss. Some meals tasted great while others to be abandoned immediately because they tasted unsafe to eat even. When ordering drinks, it could take a long time for them to arrive even though we were the only people at the time.

At times the hotel looked eerily abandoned with the few staff that were here.

We were provided with towels in our room but had to share one face towel and there was only one bath robe on offer.

We were given a big bottle of water for the bathroom but no extra bottles of water for drinking.

I empathise with the financial struggle of the accomodation industry during this time, but when I stay at a 5-star resort, then I expect a 5-star experience and this wasn t it.