I recently bought some grass for my garden and I'm really happy with the quality. It looks beautiful and has made a huge difference to the overall appearance of my outdoor space. The delivery was quick and hassle-free. Highly recommend!
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Questions about The grass factory
What is The grass factory?
The grass factory is an artificial grass supplier based in Blackburn, Lancashire, operating for almost 20 years. They provide luxury artificial grass solutions across the UK, offering products for gardens, schools, sports surfaces, and commercial displays. The company is independent and family-owned, with a team that includes Andrew, Ian, Becky, Katie, and Mark.
What are the prices for their best-selling artificial grass?
Regency, their best seller, costs Β£29.99 per square metre including VAT. Augusta is priced at Β£26.99 per square metre, while Sandringham is available for Β£19.99 per square metre. All prices are listed per square metre with widths ranging from 2m to 5m.
What warranty do they offer on their products?
The grass factory provides up to a 10-year warranty on all their artificial grass products. This warranty is designed to give customers added reassurance regarding the quality and longevity of their purchase.
How does their delivery policy work?
They offer fast free delivery on all quality artificial grass orders when the total pieces ordered are over 25m2. Customers can also order free samples to test the product before committing to a full installation.
Which specific products are highlighted on their website?
Their range includes Regency, described as the most realistic with a lush texture; Augusta, which is vibrant green with an even-pile; and Sandringham, noted for being extremely robust and hard-wearing. They also offer shock pads and various accessories.
Who is the ideal customer for their artificial grass?
Their products are suitable for gardens, schools, nurseries, playgrounds, sports surfaces, and roof gardens. They also cater to commercial displays, landscaping projects, and interior design needs such as wall dΓ©cor.
What do reviewers consistently praise about the service?
Multiple reviewers highlight the outstanding quality of the grass, prompt delivery, and excellent customer service. Many customers mention that the grass looks beautiful and has transformed their outdoor spaces.
How can a new customer get started with an order?
Customers can visit their website to browse the latest ranges and order free samples. The process is described as easy to order online, with a user-friendly website that helps users choose the right grass for their specific needs.
What specific advice do they offer for choosing the right grass?
Their team of experienced advisors and installers provides honest, clear, and professional advice to help customers calculate how much grass they need. They aim to minimize wastage by assisting with the planning stage of the project.
Where is the registered office located?
The registered office is situated at Ribble Business Park, Philips Road, Blackburn BB1 5RB, United Kingdom. This is distinct from their operational address at 4 Beechwood Cottages, Roman Rd Unit M, Darwen.
What contact methods are available for support?
Customers can reach the team by phone at 01254 292630 or via email at [email protected]. They also offer WhatsApp support on the same number for quicker communication.
What special offers are currently available?
The website features end-of-roll mega sales with massive savings on offcuts and clearance grass. They also run special offers on their best-selling grasses to attract new customers.
How do they handle customer inquiries and support requests?
If a query cannot be answered immediately, the team conducts research and returns with a solution as soon as possible. They emphasize minimizing wastage and ensuring the customer's best interests are at heart during the planning phase.
What are the dimensions and pile heights of their main products?
Regency and Augusta feature a 38mm tufted pile, while Sandringham has a 30mm tufted pile. All products are available in 2m, 4m, and 5m widths to suit various installation sizes.
How is The grass factory rated on Trustburn?
On Trustburn, The grass factory has a rating of 4.1 out of 5 based on 11 reviews.
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11 Reviews
π The grass factory is the best! The quality of their grass is outstanding, and their customer service is top-notch. I recently ordered grass for my backyard, and it was delivered quickly and in perfect condition. I'm extremely happy with my purchase and will definitely be ordering from them again. π
The grass factory has exceeded my expectations. The quality of the grass is exceptional, and it arrived in perfect condition. The customer service I received was outstanding, and the delivery was prompt. I highly recommend The grass factory to anyone in need of high-quality grass. Thank you for a great experience!
πππππ The grass factory is simply amazing! πππππ Their products are of the highest quality, and their customer service is exceptional. πππππ I recently ordered grass for my backyard, and it was delivered hassle-free and on time. πππππ The grass looks fantastic, and my kids love playing on it. πππππ I couldn't be happier with my purchase! πππππ
I recently purchased some grass from this company and I'm very impressed with the quality. It was easy to order online, and the grass arrived in great condition. The team at The grass factory was also very helpful and responsive to my inquiries. Highly recommend!
π I am extremely satisfied with the grass I purchased from The grass factory. π It arrived in perfect condition and was easy to install. π The grass looks fantastic, and I have received many compliments from my neighbors. π I highly recommend this company for all your grass needs. π
I bought some grass from The grass factory, and I couldn't be happier with my purchase. The grass looks amazing and has completely transformed my yard. The customer service was excellent, and the delivery was prompt. Highly recommend!
The grass I received from this company is absolutely amazing! It has completely transformed my yard and made it the envy of my neighbors. The quality is outstanding, and the customer service I received was top-notch. I highly recommend The grass factory to anyone in need of high-quality grass. You won't be disappointed with their products and service!
I recently got some grass from a company and I'm really impressed with the quality. It arrived in great condition and was easy to install. The grass looks fantastic, and I've received many compliments on it. Highly recommend for all your grass needs!
I recently purchased some grass from a website and I am extremely satisfied with the quality. The grass looks beautiful and healthy, and it has completely transformed my front yard. The delivery was prompt, and the grass arrived in great condition. I highly recommend this company for anyone who is looking to enhance their outdoor space. Definitely worth it!
The grass factory provides truly exceptional service. Their website is user-friendly and easy to navigate. The variety of products they offer is impressive, and the quality is top-notch. I have never been disappointed with my purchases from them. The grass I bought for my backyard looks amazing and has made a huge difference in its appearance. I highly recommend The grass factory to anyone in need of high-quality grass.
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About The grass factory
- Website
- thegrassfactory.com
- Phone
- 01254292630
- [email protected]
- Address
- 4 Beechwood Cottages, Roman Rd Unit M
- Categories
- Retail
