Pts solutions, inc.

PTS Solutions, Inc. is a vendor of public safety and security software based in Harrisonburg, LA 71340. They specialize in small to mid-size agencies but claim their products can handle even the largest agencies. Their offerings include Computer Aided Dispatch (CAD), Mobile CAD, Law Enforcement Records Management (RMS), Mobile NCIC, Asset Management Software (AMS), and Offender Management (OMS). They provide options for SaaS cloud-based, locally hosted, or agency-maintained deployment depending on the agency's needs.

The company states that their Platinum Plus products are easy to learn even for first-time users, with help features available at every step. They emphasize that their software is built for every size agency, from small rural departments to large county sheriff offices running both law enforcement RMS and jail management simultaneously. The website notes they can provide several access options to suit the specific needs of the agency.

Pricing for their Law Enforcement Records Management (RMS) software varies significantly by agency size and modules. Small departments with under 25 officers typically spend between $5,000 and $25,000 per year, while mid-sized agencies with 25-100 officers range from $20,000 to $80,000 annually. County sheriff offices that need jail management and CAD integration can expect costs between $40,000 and $200,000 per year.

To get started or request more information, users are directed to complete and submit a contact form on the website. The form requires fields for name, email, phone, agency, and product interest, such as Analytics, AVL Solution, or Offender Management (OMS). For specific software problems, users are instructed to visit the tech support page rather than using the general contact form.

The business is located in Harrisonburg, LA 71340, which appears in their footer contact information. They operate out of this location and list a dedicated address for their Finance, Administration & Sales department. This location is consistently listed across their website's contact sections and footer areas.

The company has been in operation since at least 2023, as evidenced by reviews posted on Trustburn starting from April 2023. Their Trustburn rating is 4.1 out of 5 stars based on 10 reviews. The reviews are relatively recent, with the most recent one posted in September 2023.

Reviewers consistently praise the user-friendliness of their website ptssolutions.com, describing it as informative and easy to navigate. They also highlight the professionalism and efficiency of the team, noting that customer support is prompt in resolving queries. Many reviewers mention that the team goes above and beyond to ensure customer satisfaction.

The website mentions that setup and training fees along with annual support agreements are typically additional to the base price. Training larger groups and data migration from legacy systems are also noted as significant cost factors for mid-sized agencies. These hidden costs should be considered when evaluating the total cost of ownership.

One of their key products is Mobile NCIC, which allows users to run queries for criminal warrants, stolen property, and missing persons from phones, tablets, or laptops. Another feature is Offender Management (OMS), which handles basic book and release to large-scale jail and offender management, including mugshots and warrants. They also offer Asset Management Software (AMS) to manage employees, fleet vehicles, inventory, and training in one place.

The company offers three distinct deployment methods: SaaS cloud-based, locally hosted, or agency-maintained options. This flexibility allows agencies to choose the hosting method that best fits their operational needs and technical capabilities. They also mention NIBRS reporting as part of their incident reporting capabilities for law enforcement.

The website explicitly states that their team is always available for any assistance and that the customer support team is friendly and ready to assist. They emphasize that the team is responsive and helpful throughout the process, ensuring that customers receive the necessary support.