Poly's customer service is amazing! They are always quick to respond to any inquiries or issues. I had a problem with one of their products and they went above and beyond to resolve it. Highly recommend!
Haven't used Poly yet?
Ask Trustburn
Questions about Poly
What is Poly?
Poly is a global communications company that powers authentic human connection and collaboration by injecting face-to-face cues into audio and video communication. They provide headsets, video conferencing systems, and telephones designed for various work environments. Their goal is to break walls and span distance to nurture human connection.
What specific products and services does Poly offer?
The company offers a range of products including Bluetooth headsets, DECT headsets, USB headsets, and all-in-one video conferencing solutions. They also provide software and services for workforce experience and collaboration. Specific product lines include the EncorePro 700, 500, and 300 series for contact centers.
What audio and safety features are included in Poly's headsets?
Poly's headsets feature advanced soundguard technology, such as G616 protection and TWA limits for USB models, and protection against sounds louder than 118 dB for QD models. They are designed to provide high-quality audio and durability in noisy environments.
Who is Poly's target audience and what environments are their products best suited for?
The company's solutions are ideal for contact centers, where they help support agents with clear communication and comfort. They also cater to general office settings with open SIP desk phones and IP conference phones for meeting rooms.
How does Poly differentiate itself from competitors according to its own marketing?
Poly's products are described as having sleek designs and advanced features that stand out from competitors. They are marketed as a one-stop partner for collaboration, offering seamless integration with major meeting platforms.
What is the Workforce Experience Platform and how does it help organizations?
The company provides a Workforce Experience Platform (WXP) that helps IT departments manage devices, improve security, and streamline support processes. It offers continuous monitoring and AI-based insights for better decision-making.
What do reviewers praise about Poly's products and service?
Poly's customer service is frequently praised for being quick to respond and going above and beyond to resolve issues. Reviewers highlight the outstanding quality and attention to detail in their products.
How recent and how many reviews are available on Trustburn?
The Trustburn rating is 4.1 out of 5 based on 8 reviews. The most recent review was posted on December 1, 2023, and the oldest mentioned review is from December 5, 2022.
What does the rating split tell a potential customer?
The rating split shows a strong majority of 5-star reviews, with several 4-star and 3-star ratings. Most feedback is positive, focusing on product quality and customer support responsiveness.
What is the history and current structure of Poly?
Poly is part of HP, having previously been known as Polycom and Plantronics. They are based in the US and operate globally to serve various industries.
How can a new customer get started with Poly's solutions?
To get started, customers can visit poly.com to explore their collaboration solutions. They offer a learning hub and support services to assist with implementation and usage.
What security and compliance measures does Poly implement?
Poly's products are designed to be secure with encrypted connections and centralized firmware management. They also offer proactive problem-solving to reduce support requests and optimize costs.
What AI features are integrated into Poly's collaboration tools?
The company's website states that their solutions are built on AI to optimize images, filter background noise, and keep teams focused. They aim to make collaboration easier across different work settings.
What common doubts might a visitor have before choosing Poly?
Poly's headsets are noted for their comfort and solid build quality, with some users describing the sound quality as out of this world. They are recommended for anyone seeking reliable and innovative communication solutions.
What makes Poly's approach to communication unique?
Poly's products are described as top-notch and unmatched in quality, with a focus on simplicity and beauty in human connection. They are suitable for both individual users and large organizations needing scalable platforms.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
8 Reviews
Poly's products are simply the best! 👍 The advanced features and sleek design make them stand out from the competition. I've been a loyal customer for years and I can't imagine using anything else.
Poly's website is user-friendly and their customer support team is always ready to assist. I had a minor issue with one of their products and they resolved it promptly. Kudos to the team!
Poly is a great company with excellent products. I've been using their products for years and they never disappoint. The quality is top-notch and the customer service is outstanding. I highly recommend Poly to anyone looking for reliable and innovative solutions.
Poly's products are simply 😊👌! I've been a loyal customer for years and I've never been disappointed. The attention to detail and quality of their products is unmatched. Keep up the good work!
I recently purchased some new headphones from a well-known online store and they turned out to be amazing. The sound quality is fantastic and the build is solid. Definitely worth the price.
I've tried many different headphones in the past, but Poly's are by far the best. The sound quality is out of this world and they are extremely comfortable to wear. I'm extremely satisfied with my purchase!
I recently came across some amazing headphones and they have exceeded my expectations. The sound quality is superb and they are very comfortable to wear. I highly recommend them!
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Poly
Poly is the global communications company that powers authentic human connection and collaboration. Face to face, we sift and sort millions of verbal and non-verbal cues to glean meaning. Poly is finding new ways to inject these cues into audio and video communication to replicate the face to face experience. To build intimacy. To break walls and span distance. To nurture the simplicity and beauty of human connection.
- Website
- poly.com
