OpServices

OpServices is an enterprise created in 2003 that specializes in IT Governance, IT infrastructure monitoring, and business process monitoring. Headquartered in Porto Alegre, RS, with an office in São Paulo, the company provides services to control the availability, performance, and security of IT elements like communication networks, data banks, and operational machines. Their main product is the OpMon platform, and they operate with a staff of professionals experienced in IT Management.

The business offers three distinct platforms that can be acquired separately or integrated into a suite called KeepOne. These are KeepMonitor for infrastructure monitoring, KeepWatch for application performance monitoring, and KeepGreen for AI-driven incident management. Each platform addresses a specific operational question, such as checking infrastructure status or identifying the root cause of slow applications.

The KeepMonitor platform performs automatic discovery of servers, network devices, virtualization, and cloud services. It provides real-time monitoring, topology maps, and SLA reports by comparing actual service availability against the agreed-upon target. Users can approve items after the automatic network scan before they are fully configured.

KeepWatch focuses on applications and APIs by using synthetic tests and instrumentation to track user journeys. It delivers metrics, logs, and traces to explain why an application might be slow or down, all without requiring any software installation on the servers.

KeepGreen acts as a centralized incident management tool that filters and prioritizes alerts from other monitoring platforms. It automates incident resolution using AI, providing root cause analysis and suggested solutions directly within communication channels like Teams to ensure the right professional is notified.

The company's website states that the process begins with connecting to existing monitoring systems to generate insights on the same day. For new setups, KeepMonitor starts with an automatic network discovery where each approved item is automatically configured. KeepWatch begins with synthetic tests that require no server installation.

Reviewers frequently praise the platform's intuitive nature, comprehensive analytics, and user-friendly interface. They also highlight the responsiveness and knowledge of the support team, noting that issues are resolved promptly and efficiently.

Some reviewers on Trustburn mention that the platform has transformed their data analysis process and simplified decision-making. Others note that the range of features and functionalities is impressive, helping them gain valuable business insights.

OpServices has been operating since 2003, providing a history of over two decades in the IT management sector. The team consists of professionals with extensive experience and wide technical skills dedicated to seeking specific solutions for clients.

The company serves markets involving complex environments, including on-premises and cloud settings. They handle infrastructure, applications, APIs, and user journeys, catering to businesses needing robust monitoring and incident response capabilities.

To get started, potential clients can schedule a demonstration through the website. The platforms can be acquired individually or as part of the KeepOne suite, allowing customers to begin with one platform and add others as needed.

You can reach OpServices by e-mail at [email protected].

The official website of OpServices is opservices.com.br.

On Trustburn, OpServices has a rating of 3.7 out of 5 based on 9 reviews.