Ööloom

Ööloom is an Estonian company that sells handcrafted wool felt sleep masks featuring different creatures like bees, hedgehogs, and great tits. Each mask represents a unique sleeping style, and the business offers custom designs for bulk orders starting from 50 masks. They ship worldwide and provide a 14-day return policy for unworn items in original packaging.

The masks are made from handcrafted wool felt sourced from local sheep, lined with soft flannel, and are designed to be hand washed in cool water before air drying. Each creature on the mask has its own specific sleeping style, such as the hedgehog's curl or the bee's hard-earned day off, allowing customers to pick a personality match.

Customers can choose a mask by selecting their favorite animal and color, or by picking the creature that most resembles them before their first coffee. The website provides close-up images of each mask along with the creature's sleeping style to help customers make a personality match.

Bulk orders for companies start at 50 masks, and from that quantity, Ööloom can develop a custom design mask together with the client. The process for creating a custom design takes at least two months, while standard bulk orders require about a month for completion.

Delivery times vary by location: orders within Estonia arrive in 1–3 business days, EU and UK orders in 4–8 business days, and worldwide shipments usually take 7–14 business days. Shipping costs are calculated at checkout based on the destination and selected delivery method.

The business accepts returns within 14 days of receiving the order, provided the mask is unworn, unwashed, unaltered, and in its original packaging. To initiate a return, customers must email [email protected] with the subject 'Return' and include their order ID and reason for the return.

The company ships to worldwide destinations, including remote areas like Narnia or the newly independent People’s Republic of South-Western Franz Josef’s Land, though exotic addresses may require prior contact to confirm delivery feasibility.

The business is located at Põllu tee 21, Tabasalu, Harku vald, Harju County, Estonia, and operates as a limited liability company with registration code 12750367. They can be contacted via email at [email protected] for questions, gifts, or creature requests.

Reviewers consistently praise the comfort, style, and cuteness of the sleepwear, noting that the designs feel like a warm hug to bed. Many customers also highlight the friendly and helpful customer service, with some mentioning they have been repeat buyers for several years.

The Trustburn rating is 4 out of 5 stars based on 9 reviews, with the majority of feedback being positive regarding comfort, design, and customer service responsiveness. The most recent reviews from late 2023 continue to express high satisfaction with the products and ordering experience.

The company uses registered international postal services and trusted courier partners for international orders, while domestic Estonian deliveries are handled via Omniva and DPD parcel terminals and couriers.

From 50 masks onwards, Ööloom collaborates with companies to develop a mask in their own custom design, offering a personalized service for business gifts and team events.

The business offers a newsletter featuring new creatures and odd bedtime stories, with an option to unsubscribe anytime. They use customer emails solely for this newsletter and have a privacy policy in place.

The average person sleeps around 200,000 hours in a lifetime, which the company uses as a rationale for why their sleep protection products are important. They borrow sleeping methods from wild animals to help people achieve better rest.

The Great Tit mask costs 25.81 € and is currently available for purchase, while the Bee and Hedgehog masks are listed as out of stock but available for backorder notifications.