Boston industries inc

Boston Industries, part of Surplus Solutions, is a company based in Walpole, MA that supplies used and refurbished scientific laboratory equipment. They specialize in automated liquid handling systems, microscopes, PCR systems, and various laboratory analyzers. The business acts as an experienced service facility that inspects, repairs, and services instruments rather than manufacturing them.

The website features detailed listings for items like the Tecan Fluent 1080 Liquid Handler with a 1-year warranty, the Zeiss AXIO Observer 7 Inverted Fluorescence Motorized XY Microscope, and the Thermo Scientific Applied Biosystems QuantStudio 7 Pro Real-Time PCR system.

The business holds a Trustburn rating of 3.9 out of 5 stars based on 11 reviews. The rating split includes multiple 5-star and 4-star ratings alongside some 3-star reviews, with the most recent feedback coming from November 2023.

Some reviewers say the website is easy to use and informative, while others highlight the professionalism and excellent service provided. Several customers mention that the company exceeded their expectations and provided all necessary information efficiently.

Some users on Reddit say the services were average, and one review describes the experience as smooth and efficient but not outstanding. While most feedback is positive, there is a mix of ratings indicating varying levels of satisfaction.

Deliveries within the Boston, Massachusetts area can be made within 1-2 days, while New England deliveries take 1-3 days. Deliveries within the Continental US and Canada can be made within 2-8 business days.

The company offers a 90-day warranty period from the delivery date, with options for extended warranties. All equipment warranty requests must have a support case opened within this 90-day window.

Clients are cordially invited to visit the facility at 10 Industrial Rd. in Walpole, MA, for an in-person inspection and preview of instruments. Alternatively, customers can browse the website, add items to their cart, and proceed to checkout.

The business accepts Visa, Mastercard, Amex, and Discover transactions under $2500.00. They also offer invoicing via company check, ACH, or wire transfer, as well as purchase orders for universities.

Optional services include on-site setup and training, Artel volume verification services, and method or assay development consulting. Instrument programming and technical sales consultations are also available for this model.

The business is located at 10 Industrial Rd. in Walpole, MA 02081. The main telephone number is 1-617-366-2699, and they also provide a fax number at 1-781-810-8802.

Business days are Monday to Friday from 9 AM to 5 PM. During these hours, the team can be reached via telephone or email to open support cases or answer inquiries.

To open a support case, customers must send an email to [email protected] or call (508)974-4896. They must provide their name and contact information along with the details of the issue.

Boston Industries leverages extensive experience in logistics to ensure equipment reaches its destination safely and promptly. They work closely with reputable carriers and crating companies to uphold quality standards for both domestic and global deliveries.

The website states that if a client finds comparable equipment at a lower price elsewhere, the company welcomes the opportunity to match or beat that price. This underscores their commitment to delivering competitive value.