The unlimited jobs licence is priced before launch, but the exact cost remains unconfirmed.
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Questions about BackupWatch
What is BackupWatch?
BackupWatch is a self-hosted backup monitoring tool built for managed service providers (MSPs). It polls a single Microsoft 365 mailbox via the Graph API to parse notifications from vendors like Veeam, Synology, DropSuite, and CloudAlly. The platform matches each message to the correct client and job, tracking schedules and grace windows to alert teams when a backup fails or no success email arrives by the deadline.
How does the polling and matching process work?
The service operates entirely on a private server with zero endpoint agents required on client machines. It reads unread mail every five minutes using Microsoft 365 Graph API, Google Workspace OAuth, or generic IMAP with SSL. By parsing vendor outcomes and auto-provisioning new jobs through Auto-Ingest, it routes alerts directly to the right client and job without needing inbound firewall holes.
What are the pricing plans and free trial options?
Pricing starts with a free mode that covers up to 5 jobs without requiring a credit card. For larger fleets, the introductory price is $49 per month or $499 per year. The platform also offers a mailbox alert feature specifically designed for on-call Veeam notifications to ensure critical failures are not missed.
How does it handle silent backup failures?
The system is designed to handle the silent miss where a VSS hang or frozen agent sends no email at all. It tracks every job's schedule and grace window, such as the 4-hour grace period for Harbour Dental's Synology Active Backup. When a deadline passes and no email is received, the platform dispatches an alert instead of relying on inbox rules that only catch the first failure.
Which backup vendors and platforms are supported?
The tool integrates with Microsoft 365, Google Workspace, Veeam, Synology Active Backup, DropSuite, and CloudAlly. It also supports custom regex rules for any backup tool via custom DB Dump (SMTP) or generic IMAP. The website explicitly mentions support for Veeam, Synology, DropSuite, and CloudAlly as core integrations.
What specific features does the software offer?
The platform includes features like learned routing rules, review queues, daily digests, and client-facing reporting. It also offers a mailbox alert function that triggers when a success email is not received by the deadline. These capabilities help MSPs stop skimming success emails and focus on actual failures.
Where is the company located and what are the support hours?
The business is located in Australia and provides support during AEST business hours. The website footer states it was built in Australia and operates under a 2026 copyright. The service is presented as being in development with an early access program available for new users.
What are the key architectural benefits of the system?
The service is described as 100% self-hosted with zero SaaS tax. It avoids the need for agents on client machines and uses a lightweight process on the private server. The website highlights that it is in development and currently offers an early access program.
What problem does the software solve for MSPs?
The platform aims to eliminate alert fatigue by providing one alert instead of a storm of emails. It prevents technicians from spending 45 minutes every morning skimming green checkmarks across folders. The goal is to ensure the one critical failure email does not scroll past unnoticed until a client calls asking for a restore.
How does the parsing engine handle different notification formats?
The system can parse notifications from Veeam, Synology, DropSuite, and CloudAlly, or any backup tool via custom regex rules. It matches each message to the correct client and job automatically. The website mentions that it can handle custom M365 and Google Workspace notifications as well.
How does the scheduling and alerting mechanism function?
The software tracks each job's schedule and grace window, such as the 4-hour window for Harbour Dental. It alerts the MSP team when a backup failure occurs or when no expected success email arrives by the deadline. The system also offers daily digests and client-facing reporting for transparency.
Who is the target audience and how can users get started?
The platform is designed for managed service providers (MSPs) who need to monitor multiple clients. It offers a free mode for up to 5 jobs and a paid tier for larger fleets. The service is presented as being in development with an early access program available for immediate use.
How can I contact BackupWatch?
You can reach BackupWatch by e-mail at [email protected].
What is the official website of BackupWatch?
The official website of BackupWatch is backupwatch.app.
How is BackupWatch rated on Trustburn?
On Trustburn, BackupWatch has a rating of 3.8 out of 5 based on 5 reviews.
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5 Reviews
The approach to monitoring backup emails through a single mailbox is innovative. Parsing success, warning, and failure states from vendors like Veeam and Synology covers the basics well. The client page with a thirty-day history is useful for reporting. However, since it is still in development, some reliability questions remain. The early access model means pricing is not fully confirmed yet. It seems like a promising tool for MSPs, but waiting for broader stability before full adoption might be wise. The no-agent requirement keeps the footprint small.
The flat annual licence for unlimited jobs sounds appealing. I wonder if the early access number will be competitive? Free up to five active jobs is a good start for small teams.
The core value proposition rests on detecting the silent miss, where a job stops running but sends no notification. Unlike standard inbox rules, BackupWatch monitors the schedule and grace window, alerting when a success email fails to arrive. This addresses alert fatigue by filtering noise and focusing on actual failures or missed windows. The ability to parse vendors like Veeam and Synology out of the box is promising. The client-facing reports with a thirty-day history provide clear evidence for quarterly reviews. Running on a fresh Ubuntu box with minimal commands suggests a lightweight deployment. The no-agent approach on client machines reduces overhead. The learning mechanism for routing rules via the review queue appears efficient for mixed vendor fleets.
The silent miss feature seems reliable. Since the service learns from existing emails, routing appears accurate without complex setup.
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About BackupWatch
BackupWatch is a self-hosted backup monitoring tool designed for managed service providers (MSPs). It polls a single Microsoft 365 mailbox via the Graph API, parses backup notifications from vendors such as Veeam, DropSuite, and Synology, and matches each message to the correct client and job. The platform tracks each job's schedule and grace window, alerting the MSP team when a backup failure occurs or when no expected success email arrives by the deadline. It also offers features such as learned routing rules, review queues, daily digests, and client-facing reporting. The service is presented as being in development with an early access program available.
- Website
- backupwatch.app
- [email protected]
- Categories
- Information technology and services
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