The 24/7 remote and on-site support is a huge plus. Having WhatsApp and phone lines available around the clock means help is always just a call away when issues arise.
AB IT and Technical Services
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Questions about AB IT and Technical Services
What is AB IT and Technical Services?
AB IT and Technical Services is a UK-based IT services provider operating across the United Kingdom and Europe, delivering IT infrastructure support, data centre services, network cabling, and cybersecurity offerings including threat monitoring and SIEM. The company provides cloud and data engineering, desktop and server support, and 24/7 remote and on-site technical assistance through a team of field engineers. It serves enterprise clients with services ranging from smart hands and rack-and-stack work to fibre optic cabling and managed cloud operations.
Where is the company located and how long has it been operating?
The business is headquartered at 10 Halliwell Lane, Manchester, England, M8 9ER, and extends its coverage into Belgium and Germany. With over 10 years of experience, the company has deployed 450+ field engineers across 25+ countries to serve enterprise clients in sectors such as finance, healthcare, retail, and manufacturing.
How can a business get started with their services?
To get started, potential clients can request a quote via the website or contact the business directly. The company offers 24×7 remote and on-site support with a 15-minute ticket response time and a 98% SLA achievement rate to ensure rapid resolution of IT issues.
What are their cybersecurity and automation capabilities?
Their cybersecurity services include proactive threat monitoring, vulnerability assessment, and SIEM solutions to safeguard digital assets. They also offer automation and virtualisation services such as SDN architecture and NFV deployments to modernise infrastructure.
What do reviewers commonly praise about the company?
Reviewers praise the company's 24/7 availability, rapid response times, and comprehensive service offerings. Some users highlight the effectiveness of their field engineers and the reliability of their data centre support services.
What makes their security and compliance approach unique?
The company is known for its SC-cleared engineers available in the UK for government and sensitive sites. They also emphasize GDPR compliance and signed NDAs to ensure data security and confidentiality.
What are their service level agreements and response times?
They offer a 15-minute ticket response time and 2-4 hour on-site targets backed by a 98% SLA record. This ensures minimal downtime and rapid resolution of critical IT issues for their clients.
What tools and technologies do they use for their services?
The company uses industry-standard tools like Ekahau for wireless surveys and site validation. They also employ Zendesk, Remedy ticketing, and Netcool alarm monitoring for their 24×7 service desk operations.
How large is their team and how can clients reach them?
Their team includes 450+ field engineers ready to deploy anywhere across the UK and Europe. They have a chat support available from 8:30am to 6:30pm GMT and a WhatsApp 24×7 service desk for immediate assistance.
Which industries do they primarily serve?
The company specialises in serving finance and banking, healthcare, retail, and manufacturing sectors. They provide tailored solutions for data management, cybersecurity, and operational efficiency in these industries.
What custom solutions can they develop for clients?
They offer bespoke software and data solutions designed to exact business requirements. This includes API design, database design, and custom reporting dashboards to meet specific client needs.
What are their contact hours and methods?
The company provides a 24×7 service desk with chat support during business hours. They also offer a WhatsApp 24×7 service desk for immediate communication and support needs.
What is the official website of AB IT and Technical Services?
The official website of AB IT and Technical Services is abitandtechnicalservices.com.
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4 Reviews
AB IT and Technical Services offers a truly comprehensive suite of IT solutions. Their capabilities span data centre support, network cabling, cloud engineering, and robust cybersecurity with SIEM integration. The presence of 450+ field engineers across EMEA and APAC regions suggests strong scalability. The 98% SLA achievement and 15-minute response time are compelling metrics for critical infrastructure. Additionally, the availability of SC-cleared engineers for government sites and the GDPR-compliant operations provide essential trust factors for enterprise clients. The range from smart hands services to bespoke software design ensures a one-stop solution for diverse IT needs. This breadth of expertise positions them as a formidable partner for complex, multi-technology environments requiring reliable, on-demand support.
The range of services from data centre support to wireless surveys is extensive. The mention of SC-cleared engineers and GDPR compliance adds significant value for sensitive operations. However, the pricing structure is not explicitly detailed on the website. For a detailed quote, it would be wise to request specific pricing for the cloud engineering and cybersecurity tiers. The 15-minute response time is a strong feature. Overall, the technical capabilities seem robust and well-suited for large-scale deployments.
The breadth of services offered by AB IT and Technical Services is impressive. Covering data centres, cybersecurity, and cloud engineering provides a unified solution for enterprise needs. The 98% SLA achievement and 24/7 support model indicate a reliable partner for critical infrastructure management.
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About AB IT and Technical Services
AB IT and Technical Services is a UK-based IT services provider operating across the United Kingdom and Europe. The company delivers IT infrastructure support, data centre services, network and cabling solutions, and cybersecurity offerings including threat monitoring and SIEM. It also provides cloud and data engineering, desktop and server support, and 24/7 remote and on-site technical assistance through a team of field engineers. The business serves enterprise clients with services ranging from smart hands and rack-and-stack work to fibre optic cabling and managed cloud operations. Based in Manchester, the company extends coverage into Belgium and Germany.
- Website
- abitandtechnicalservices.com
- Phone
- +447760134112
- [email protected]
- Address
- 10 Halliwell Lane, Manchester, England, M8 9ER
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