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Average ratingAverage
3.8/ 5

Based on 25 reviews

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What reviewers say about Zumiez

Generated with AI from 25 reviews on Trustburn · updated yesterday

Customers generally report that the staff is helpful and quick, the pricing is good, and the store carries a wide selection of gear for skateboarding and other activities.
What does Zumiez do?

Zumiez is a specialty retailer that sells apparel, footwear, accessories, and hardgoods for young men and women interested in action sports, streetwear, and related lifestyles.

Are there any complaints about Zumiez?

The critical reviewers wrote that they experienced rude and condescending staff, were accused of shoplifting or racially profiled, and found customer service to be terrible with workers who lacked a welcoming attitude.

What do people say about Zumiez outside Trustburn?

Outside Trustburn, people discuss Zumiez in the context of specific product pricing, the availability of retro or early-release items, and the store's suitability as a source for skate gear and edgy fashion designs.

AI-generated from reviews on this page. Verify anything important with the company directly.

Julian
Reviews 1

They thought we were shoplifting because my friend wanted me to try on some glasses and we were laughing. Like no one wants your triangle glasses calm down we weren't even trying to steal them. The staff was being super condescending and then asked where the glasses were and then showed them that they were on the shelf then the cashier said to us "would it have been easier for me to call security or just put them on the rack". The staff is so rude never going back.

Natalie
Reviews 1

My third grader just had to get a skateboard and of course, that meant his younger brother had to get one too. I asked my son's teacher how to select a board since I know absolutely nothing about the sport, and he recommended going to Zumiez, where they are skateboarding experts and will recommend the best board (and safety gear). So this evening, the grandparents took the boys to the Zumiez in downtown Bellevue where they had a great experience getting the right skateboard and safety gear. The store's skateboarding instructor (Erich, I believe) did an amazing job with my boys, making sure that they had the right board for them, recommended the right safety gear, gave them an introductory lesson and really focused on safety (thank you!). My third grader came into the store wearing flip flops, and Erich made him promise never to wear flip flops while skateboarding. We were also told that we could call the store anytime we had any questions. My third grader left the store saying it had been an amazing experience.

Maia Eng
Reviews 1

One of the employees accused me of stealing. Never going back there. I honestly think I was racially profiled.

I m a highschooler. A couple months ago, I went into this Zumiez with my friend. I am a POC and we both had our backpacks because we had come from school. I didn t usually shop at Zumiez, but I wanted to go in just to look around. I chose two hoodies to try on and we asked the employee (white guy, snapback) for a dressing room. I didn t like either, so I came back out with both. The employee took the things my friend didn t want, but when he looked at me, he looked with scrutiny. I asked if something was wrong and he said that there was a third hoodie. I told him there wasn t; if there was, I would have tried it on and brought it out, and I hadn t. He didn t believe me. He repeated, more forcefully, that there was a third sweatshirt. I didn t know how to respond because he wasn t listening to me. Then, he took out his keys and repopened the dressing room I had been in. He checked under the table and seat/bench. When he came out with nothing (BECAUSE I DIDNT HAVE A THIRD HOODIE), he somehow still wasn t convinced. He started eyeing my backpack and I felt even more uncomfortable than I already was. I knew he wanted to look inside, so I tried to show him. It was really freaky and my heart was beating. I was terrified because I knew I wasn t lying but he just refused to believe me. We left as quickly as possible and I haven t been inside there since, probably never will again. When I think more about it, there is really no reason that he would be so suspicious and insistent other than his prejudice. I wanted to share this because it s never happened to me. This Zumiez sucks.

momo
Reviews 1

The staff here is great! I called in to ask about a the Girl x Sanrio limited edition deck a few weeks ago and Alex was super helpful! She put my item on hold and also found some additional accessories and deck to recommend. The staff packaged my purchase in one box. I am a happy camper! =]

Tracy Garcia
Reviews 1

The two associates that were working were not welcoming what so ever ! Once we entered we didn't get a welcome like anyone else who walked in . We bought 1 item and the person cashing us out didn't ever bother to give us a bag . She didn't look at us or say have a nice day and continue to talk to her one of the other associate . I had a terrible experience and I hope no one goes through the same thing . Regret buying anything from them

Timothy Henderson
Reviews 1

Just plain old AMAZING!!! Wonderful customer service and super helpful and polite employees. I have gone there so many times for all sorts of things. Prices are very good, and sells everything you could possibly want from skateboarding store. I go there to purchase many back to school stuff, and if I get cash from my birthday or something, most of it is bound to be spent at Zumiez!

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About Zumiez

Zumiez is a leading specialty retailer of apparel, footwear, accessories and hardgoods for young men and women who want to express their individuality through the fashion, music, art and culture of action sports, streetwear and other unique lifestyles.

Zumiez: The Ultimate Destination for Fashion, Music, Art and Culture Enthusiasts

Zumiez is a specialty retailer that has been catering to the fashion needs of young men and women since 1978. With over 700 stores across the United States and Canada, Zumiez has become a go-to destination for those who want to express their individuality through fashion, music, art and culture.

At Zumiez, you will find an extensive collection of apparel, footwear, accessories and hardgoods from some of the most popular brands in the industry. Whether you are into action sports like skateboarding or snowboarding or prefer streetwear or other unique lifestyles, Zumiez has got you covered.

One of the things that sets Zumiez apart from other retailers is its commitment to providing customers with an immersive shopping experience. From its vibrant store designs to its knowledgeable staff members who are passionate about fashion and culture trends - everything at Zumiez is designed to make your shopping experience unforgettable.

If you are looking for trendy clothing items that reflect your personality and style preferences - look no further than Zumiez. The retailer offers a wide range of options for both men and women including t-shirts, hoodies, jackets, jeans, shorts and more. You can also find an impressive selection of footwear options ranging from sneakers to boots.

In addition to clothing items - Zumiez also offers a variety of accessories such as hats/caps/beanies/snapbacks/trucker hats/fitted hats/visors/bucket hats/headbands/wristbands/sunglasses/watches/jewelry/belts/backpacks/bags/purses/wallets/phone cases/stickers/posters/home decor items etc., which can help complete your look. These accessories come in different styles ranging from classic designs to edgy ones so that everyone can find something they love.

Another thing that makes shopping at Zumiez exciting is their exclusive collaborations with various artists/designers/musicians etc., which results in limited edition collections available only at their stores. This means that if you want something truly unique - then head over to one of their stores before it's too late!

Apart from offering great products - another reason why people love shopping at Zumiez is because they have excellent customer service. Their staff members are always ready to assist customers with any questions they may have regarding products or sizing information etc., making sure everyone leaves satisfied with their purchase.

Overall - if you're someone who loves expressing themselves through fashion/music/art/culture trends then there's no better place than Zumiezs! With its vast collection of apparel/accessories/hardgoods combined with exceptional customer service- it's easy why this company has become one of America's leading specialty retailers!

Website
zumiez.com
Address
4001 204th street southwest
Categories
Retail