Westwood Computers Ltd

3.6 · 122 reviews
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Dennis Gane
Reviews 1
2020-09-24 02:54

I was given an iMac by a relative who could not re...

I was given an iMac by a relative who could not recall his password. I wasn't sure if it was possible to reset and then be able to use the computer. I went to WestWorld for advice. The staff indicated that they may be able to reset however the data on the computer would likely be erased. I told them...

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Lisa Hedges
Reviews 1
2020-09-17 05:00

When trying to update my Mac to Catalina, I encoun...

When trying to update my Mac to Catalina, I encountered a problem and wasn't able to log on to my computer. After contacting Apple support (via phone) and trying several things to recover it, I was told I likely would lose my data. Upon a recommendation from friends, I brought it to Westworld and wh...

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Jocelyn Perrin
Reviews 1
2020-09-15 13:50

The staff in the service department at WestWorld a...

The staff in the service department at WestWorld are second to none. Our iPhone 6s had recently stopped working, showing the "white screen of death". The phone appeared to be beyond repair, but the staff didn't give up on it and eventually performed a hard reset and got it working again. To top i...

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Jamal Baker
Reviews 1
2020-09-13 07:41

Very disappointed with the service a received at W...

Very disappointed with the service a received at WestWorld. They quoted me around $1,800 to fix my Mac and i felt they were just trying to get me to purchase a new one from them. I went and go a second opinion from a Mac Specialist and they were able to fix the problem for $250. With that being said...

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Lucas Thompson
Reviews 1
2020-08-26 01:53

Westworld has been in the business of selling and ...

Westworld has been in the business of selling and supporting Apple products longer than Apple has I've been a customer since the early 1990s. Their employees probably have more collective experience than all of the Apple Stores combined.
This is also where most of the other local Apple retailers...

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Deanna Klassen
Reviews 1
2020-08-17 22:17

I know one sale probally wont mean much to you but...

I know one sale probally wont mean much to you but I'm very upset. My 19 yr old daughter has gone into your store twice now set to either buy a ipad or computer for school. Your staff have essentially talked her out of. The first one, did right and asked her to double check with the school but 2 ...

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4xXJesusXx
Reviews 1
2020-08-15 09:14

I talked to Dennis (in service) over the phone abo...

I talked to Dennis (in service) over the phone about all the potential issues my 2008 Mac Book Pro could have(Kernel fault,chipset /logic board replacement or driver/software incapability.Very friendly and informative,which is not usually the standard when getting intel from tech people over the pho...

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Carlos Hernandez
Reviews 1
2020-08-14 04:27

Shady business practices. Higher prices than apple...

Shady business practices. Higher prices than apple and different return policies. My family made a big mistake dealing with these guys. Also have ridiculously high charge for any repair work.

Take your hard earned money elsewhere!

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Taison G
Reviews 1
2020-08-11 10:01

I went in looking for some screws for my MacBook P...

I went in looking for some screws for my MacBook Pro and I was there for maybe 5 minutes? Brand new screws, fixed all of my keyboard and track pad issues and all with no charge. Definitely the best customer service and best place in Edmonton to get your Mac fixed up.

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Alfred L'Hirondelle
Reviews 1
2020-08-11 08:45

I have been going to Westworld Computers for about...

I have been going to Westworld Computers for about 10 yrs now. They are a great place to buy Apple (IOS) products but you still have to do your returns at the Apple Store at West Edmonton Mall (WEM). One of the things i love about Westworld is that they will purchase your old Apple products. IE: Wan...

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Larry MacInnis
Reviews 1
2020-07-28 00:55

I had a thoroughly unpleasant experience dealing w...

I had a thoroughly unpleasant experience dealing with Mr. Daryl Harr, General Manager, WestWorld Computers, Edmonton. We have purchased a number of computers from WWC over the years. On this occasion we brought in a computer that had been purchased at WWC, died before the 3 year warranty period expi...

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Klinton Shmeit
Reviews 1
2020-07-25 10:52

I took my Macbook to WestWorld to get a quote and ...

I took my Macbook to WestWorld to get a quote and proper diagnostic. I explained that it has a black screen when it boots and that there is an error message that comes up. The representative helping me said that the error report wasn't useful information. This is the first red flag since the error s...

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Elisa Miceli
Reviews 1
2020-07-22 19:06

My iPhone 10 had an audio issue where I could only...

My iPhone 10 had an audio issue where I could only hear calls on speaker. I booked my appointment online - even showed up late, but the employee at the counter assured me he likely had a resolution for me that would be same day service. I came back in the 25 minutes he told me to, phone worked! Whil...

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Stephen Kiers
Reviews 1
2020-07-19 12:36

My sister's computer overheats a lot recently. I s...

My sister's computer overheats a lot recently. I suggested she bring it in to apple for applecare to figure out why she is literally burning her skin.
Apple's wait time is a week to get in, so I book her an appointment here, at WestWorld Computers Edmonton.

When she went in to pick it up, she wa...

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Jordan Fife
Reviews 1
2020-07-15 08:25

I would highly recommend WestWorld Computers. I ha...

I would highly recommend WestWorld Computers. I had an older MacBook that suddenly died and I thought I lost all of my information. Thank god I brought it to them because they were able to extract everything off of the hard drive and transfer the files to a new external hard drive. I am over the moo...

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Jordan Woodward
Reviews 1
2020-07-14 08:03

My advisor was Dakota, which provided amazing serv...

My advisor was Dakota, which provided amazing service. He was always extremely nice, extremely positive, and he always kept me up to date. But i am very disappointed about my wait time. My device has been there since February 25th. I understand that not everything went well, but i think things could...

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B. K.
Reviews 1
2020-07-13 03:36

Experienced staff and not scared to refer you outs...

Experienced staff and not scared to refer you outside their store if they don't have the product you need. Honesty and a good selection of products. You are not going to find deals on Apple. And buying Apple accessories online is a crapshoot.
Staff is friendly and will help you get what you need, n...

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Justin Rybicki
Reviews 1
2020-07-07 20:46

I decided to try this Place to take my 4k Apple tv...

I decided to try this Place to take my 4k Apple tv Was not dissapointed, one of the friendly Receptionist and, the techs took the time to look at the issue and listen to what I have to say!, It was having Ethernet and Remote Issues, so i left it there Thursday Night, By Tuesday the replacement Apple...

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Vern Elliott
Reviews 1
2020-07-07 20:13

End of an era - Over the past 15 years I have purc...

End of an era - Over the past 15 years I have purchased almost every device from Westworld Edmonton and was never let down...until today. I went in with my wife, computers in hand (as a trade in) ready to purchase a Macbook Air, Macbook pro 16" and an iPad pro for home schooling. We were greeted fri...

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skye bentley
Reviews 1
2020-06-23 02:38

Apple wont let u drop off ur mac/phone whenever yo...

Apple wont let u drop off ur mac/phone whenever you have to schedule a meeting.
This is why I chose west world. bmckenzie was the tech on my mac. he did an amazing job even noticed my battery was also failing so he had that replaced with my original order of a screen replacement.(700$ for anyone c...

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Kathleen Hansma
Reviews 1
2020-06-16 14:55

DO NOT GO HERE. Spend your money anywhere else. I ...

DO NOT GO HERE. Spend your money anywhere else. I would have given them no stars if it was possible. First, they charge more for Apple products because they have better service . Let me tell you, they don t. I purchased two iPhone X s, new MacBook Pro and multiple accessories including a phone case...

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Kelsey Robinson
Reviews 1
2020-06-13 12:12

They had a small discount on a computer. Service t...

They had a small discount on a computer. Service took much longer than I had hoped. They are the hardest people to get a hold of by phone. The phone will ring and ring and ring... They don't typically return your messages either. For the convenience next time I will go to Apple. (only saved $300 on ...

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Curt Hewko
Reviews 1
2020-06-12 00:54

If you are looking for personable, caring & knowle...

If you are looking for personable, caring & knowledgable service, WestWorld is the place to go for your service. Brendon and Dakota are a pleasure to work with and really care about their customers. If you are looking for volume uncaring service go to your nearest Apple Store.

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Pete Kennedy
Reviews 1
2020-06-08 09:04

To whom ever it may concern my good friend Greg h...

To whom ever it may concern my good friend Greg here in this store whom I have just met is absolutely amazing. Greg has single handed and truly unbelieveably been magic in amazing fixing all my iPad problems like a real pro.
Oilers hire Greg he is a true Pro.

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Elshico3
Reviews 1
2020-06-03 14:17

This is the place to go of you have an apple produ...

This is the place to go of you have an apple product in edmonton. No lines, no waiting for assistance and a great selection of items on offer. The staff are very knowledgeable and pleasant as well as always available. As far as I can tell they offer all the same services as the apple store without t...

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Isaac Firt
Reviews 1
2020-05-27 02:39

Went in to get my computer serviced earlier last w...

Went in to get my computer serviced earlier last week. They fixed the issue within the week and did so with great customer service and exceeded my overall expectations. Employees were attentive and courteous to all my needs. Would highly recommend if looking to get computer serviced or fixed!

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Chris Bernard
Reviews 1
2020-05-25 01:15

What a joke. I have stayed clear of these guys bec...

What a joke. I have stayed clear of these guys because of the very bad service that I have had in the past when we bought our computers from them for our company. I don't want to rant but long story short, we were disappointed once again lack of stock, lack of follow up to let me know what was going...

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Luke Parke
Reviews 1
2020-05-18 22:59

I called for an estimate to replace my phone batte...

I called for an estimate to replace my phone battery. Later that day I went in and was pleasantly surprised that everything I was quoted for price and the time it would take to do the work was 100% accurate. Very friendly staff that greeted me with a smile as soon as I walked in. Definitely recom...

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Steve & Kristin Basaraba
Reviews 1
2020-05-15 15:42

Amazing, informative service staff! We took our Ma...

Amazing, informative service staff! We took our Mac in there in a last ditch effort to reset to sell, and we managed to find a way to increase speed and memory - an option we didn t know we had! It s like we have a brand new computer. We were also told the upgrades would take a week, and less than 4...

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Turf Training
Reviews 1
2020-05-14 18:33

10/10 would recommend West World for any individua...

10/10 would recommend West World for any individual or business looking for somewhere to purchase or service their Apple products and accessories. (and not only because they share their name with a wicked cool HBO series)
Go to West World If you want to deal with knowledgeable staff who know their ...

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Natasha Labelle
Reviews 1
2020-05-13 04:34

I am a new customer to west world and want to shar...

I am a new customer to west world and want to share my experience,
I had been looking all over the city for a stylus to use on my ipad, so that I could start creating digital art. After checking visions, best buy, futureshop, and even Walmart, I still couldn t find a professional stylus anywhere.. ...

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F P
Reviews 1
2020-04-25 09:57

I went there to find out if they could fix my olde...

I went there to find out if they could fix my older imac for a pretty easy fix... They wouldn't even look at my computer ... What a useless place .. I will let people know not to bother going there! Very dissappointed to say the least as it is a apple repair facility.

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Rob Bennett
Reviews 1
2020-04-23 03:56

This used to be, by far, the best place in town in...

This used to be, by far, the best place in town in terms of service and it was 'the' place to find advice that you could trust; but in the past two years it's been overrun by staff who talk in circles and do what ever they can, including making stuff up, to get you out of their face. There are still...

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Kayte Kay
Reviews 1
2020-04-14 14:35

Terrible service with a condescending attitude. B...

Terrible service with a condescending attitude. Bought a used MacBook Pro from them 2 months ago and the hard drive failed. It took them 3 days to diagnose the issue. I had to call repeatedly throughout the week to get information about the progress of the diagnosis/repair updates because they ne...

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Barry Axani
Reviews 1
2020-04-12 06:39

I would rate Westworld Computers very high on cust...

I would rate Westworld Computers very high on customer service, knowledge and stock. I have bought 2 Imac's and 1 Macook plus several peripherals and have not been disappointed in service, friendliness or knowledge.....the only place to go!!!!

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Andrea Hubick
Reviews 1
2020-04-10 09:28

I attempted to contact the business via telephone ...

I attempted to contact the business via telephone three times to have my computer's operating system updated. The first frustration was that no one answered the phone, in spite of three separate attempts. I left voicemails on each telephone attempt, however, no one returned my calls. Direct messagin...

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Peter W
Reviews 1
2020-04-05 16:41

When my MB Pro crashed I made the mistake of takin...

When my MB Pro crashed I made the mistake of taking it to a shop on Whyte. Had to wait two days for a new HD to get shipped in. (WestWorld had it in stock) They recovered my data but did not BU from my Time Machine; they didn't even ask for it, so I tried the BU myself only to get an Epic Fail.
I ...

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Jessica Thiessen
Reviews 1
2020-03-28 21:50

Terrible customer service. I called in about a bro...

Terrible customer service. I called in about a broken display on my iMac. The tech told me it would be $250 to fix it. When I get there it is suddenly $700 to fix it, that is, if it can be fixed at all.
The guy treated me like I was an idiot.
I promptly left.
DO NOT GO HERE.

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Donovan Jang
Reviews 1
2020-03-28 01:20

Ordered a discounted phone off their website and w...

Ordered a discounted phone off their website and was delivered the wrong phone. Visited the store to get the order fix, and found out that their website had a pricing error. However, the manager was nice enough to honour the price, and ended up letting me switch the phones to what I originally bough...

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Alyssa Chiazza
Reviews 1
2020-03-17 04:59

Do not go to them for anything apple just go to th...

Do not go to them for anything apple just go to the apple store, they completely ripped my poor grandma off for a software issue and the guy just had to change her password they charged her $45 because she didn t know any better. THATS INSANE. 10/10 would not recommend I called to try and get that j...

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Josh Gardner
Reviews 1
2020-03-10 11:50

Went to go buy an iPhone 8 Plus, was told that the...

Went to go buy an iPhone 8 Plus, was told that they didn t have any in stock... in any colour... I asked the sales guy if he had any with more space, and he said he only had one colour in stock. How the hell do you run a store that sells apple stuff but not have stock of the LATEST model? In other n...

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Joseph St-Amour
Reviews 1
2020-02-27 14:40

Cant remember the name of the guy at the service d...

Cant remember the name of the guy at the service desk but I brought my phone in to get the charging port replaced as my phone stopped charging despite me trying to clear it of any lint or dirt. So I was confident that wasn't the issue. He took a look at it and told me it was very compacted pocket li...

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Alizaay Hooda
Reviews 1
2020-02-15 22:08

I will never go back to this place. They supposedl...

I will never go back to this place. They supposedly fixed the computer twice but it wasn't ready both times I went in to pick it up. They told me they would put in a certain part, but later I discovered the part was not available, so they subbed with another and didn't bother to tell me. They gave m...

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