Not really reachable by phone, callback is tried once and that was it. Better to VW partner. Technically ok, all the defects in the car were turned off and the annoying noise that disappeared every time a technician sat in the car is permanently gone.
Addendum: The staff is friendly and aware of ...
Hello, I notice on the grounds of the VW "Authorized Partner" that one of the parking lights no longer worked, the opposite of the beginning when I had the car taken. The employee's answer was that this may happen, but they are not responsible for it. With a lot of effort I could get his signature -...
The searched car is in the paint preparation, although advertised - it is not possible to search a car specifically! If you do not have time, this is wrong!
After a long search on the Internet and at dealers throughout Germany, I had almost given up hope to get my dream car. But by a stroke of luck and a recommendation, I found the Vw dealership in Berlin. Here I felt from the first moment excellent, competent and customer friendly as well as individual...
Incredibly bad service. When changing tires, the time in the VW calendar did not match the agreed time. Our car was parked unlocked by the service employee in the VW parking lot. Different employees made different judgments beforehand about the suitability of the old winter tires. New winter tires w...
Nice staff, but they are simply UNANIMIBLE by phone! I have not come through a single time! definitely in need of improvement
Professional advice with good service. The costs are on the high side - unfortunately.
I was interested in a used one and was sent from seller to seller. Apparently everyone was so busy or had no time. I have noted this in the info, have understood that I am angry, but more has not happened.
Very nice service staff (vehicle pick-up) and swift and competent handling of the transfer.
After a long wait, an unfriendly, disinterested employee answered the phone. The vehicle we are interested in had 2 accident damages, but another one would be available. We expressed our interest and asked for the possibility of a test drive - the answer came promptly and surprised very much: "Test ...
Excellent advice and top service. Very relaxed car purchase - Thanks to Michael Thomas, like next time again!
I have been with VW for several years. Can only say that the staff and staff are very friendly and helpful
I was treated very courteously and did not have to wait long. The service is great, but also has its price.
Mr. Bessert is a top seller and has been looking after us since 2010. Simply great. I can only recommend it to anyone interested in cars.
I called twice and asked for information about a small car for business leasing. Nothing happened twice. Customer service zero.
usually announcement on the phone. 'repairs' which fail to find but cost a lot. rude employees. ultimately matching the image of volkswagen.
I bought a VW Caddy 3 years ago.
I am very dissatisfied with the vehicle since
after 30,000 km, the brake discs had to be renewed and after 42,000 km, the starter and the battery are defective. I am very dissatisfied with the service, because one is treated very arrogant and condescending. The las...
Very bad customer service.
More than faulty.
I've been a customer for years. Staff friendly and knowledgeable, e.g. with every inspection, everything explained in advance with fairly exact prices. Saving options were also explained. Appointments are e.g. T.j. to be agreed only in the long term ..
I can only agree with the reviews here.
Who expects service, friendly staff and fair rates for trade-in his old cars is definitely WRONG!
No one is interested in the customers in the car dealership. The sellers are hiding in their glass boxes all the time. If you dare to address one of these rare ...
It is not worth even writing a detailed review. The other 1-2 star reviews say everything.
The service staff was very friendly. Appointment could be determined promptly. The advice went very well, the prices are for the services provided more than adequate. Super satisfied and always happy!
Nice lady at the reception secured my purchase and everything went perfectly - even my son received a small gift
I'm a very satisfied customer! Mr. Bessert is super service and customer oriented! With him you are really in good hands! Such employees live service! Keep it up!
We leased our new sports van from VW on Franklin Str. Our consultant Martin Bessert took an incredible amount of time for us and also explained everything to us in a precise, understandable and very competent manner when handing over the vehicle. And also with the return of the leasing of our previo...
Overall bad service, as many also complain. The service is overpriced and not long lasting. Staff easily overwhelmed and arrogant. You should also be prepared for long waiting times. There are better car dealerships and brands.
Thanks, took a while but then everything was to the satisfaction.
Already for the second time a complete disappointment this VW workshop ... the first visit was a key sold but when reading but the control unit can break ... why do you experience that only when you have already More
I want to share my positive experiences here
To emphasize positively
He does not only want to sell but also takes care of his customers after the purchase
Problems are solved quickly and customer-oriented
Nobody is overbearing in this dealership
Everyone takes their time
Unfortunately,...
At the beginning of the year I bought my used Golf 7 here. When I called on Saturday morning, I asked if the vehicle was still available. I was openly invited to view by the sales consultant. Once there, the object of desire was ready in the house. The fact that it rained that day made the situation...
I am very satisfied with the dealership, especially Mr. Bessert is very competent. From the first minute to the pickup a great advice.
A good reason to recommend her further.
Very friendly and professional staff. It feels good. I can only recommend.
Was in Franklinstrasse for maintenance.
Good assumption, price fixing worked.
Work was done properly, as far as I can tell.
Friendly and knowledgeable staff, even with specific questions.
Highly recommended, again at any time, keep it up!
It is unbelievable. This arogance of subaltern employees. Crappy, cheating seems to be the business model here. Thanks again. My car, perfectly fine, blower for repair / maintenance, then defective. They offer 400 E Euroo for repair. But that's not all. Stand in the yard, wait about 1/2 hour. I was ...
It gives you a good feeling to be advised with patience, competence and friendliness when choosing and buying a new car. The advice and handling of all formalities by Mr. Bessert left nothing to be desired in this regard. Conclusion: top grade!
Nobody picks up the phone and no reply to my email.
Used car purchase without problems. Good service, motivated salesman, everything absolutely smooth. Any time.
Level of communication and professional approach that I have witnessed during by purchase, gave me a confidence to buy the car that I haven't even physically seen or drove on a test drive. Level of details that I had been acknowledged, have been on highest possible level. Among mentioned things, thi...
Very large selection of vehicles over several floors. Friendly staff. I decided after consulting the apparently well trained very friendly and competent salesman Mr. Bessert for a vehicle. Test drive was organized faster than expected. Thanks for the very nice conversations and also the vehicle deli...
Very unappealing, arrogant and pejorative. The sellers are not trying to sell. They expect you to get paid and leave. There is no motivation. Despite being responsible for the whole mess with the diesel and exhaust affair, they are not exactly trying to make up for their mistake or reputation. This ...
Even when you want to buy a car, they don't call you back. Even when suburb hardly pays attention to you.
Breakdown, ADAC has dragged me directly to this VW dealer. Erstzteilbestellung telephone uncomplicated, installation was cheap and was possible directly after delivery. Only: On Mondays, far too many customers in the shop for too few staff. Waiting time on the phone. But all the staff were very nice...
Abundantly disorganized. Badly reachable by phone, with new car search neither the quite common model VW Passat Variant in the showroom nor the current color samples. Have the car then bought elsewhere. New car had a quirk in electronics, wg. Proximity to the place of residence then drove to this wo...
I would also like to thank the dealership and explicitly Mr. Thomas for their service and support. The pickup of the vehicle was a real experience.
I leased a car in this dealership in June 2020. The consultant / seller Mr. Bessert was very friendly and competent. He was able to answer all my questions about leasing and convincingly clarify my little "worries". He took a lot of time for everything and always came to meet me with the appointment...
Poor service and rip off. Always find a reason not to fix defects. If we had known beforehand what was to come we would not have bought there. Not recommendable.
Super service ........ Only recommended.
Nice and friendly staff.
Terribly bad service and customer focus.
Every year the tires from VW Franklinstr. changed and stored. A new problem every year.
- Hubcaps removed last year, should I pay.
- This year, wheel nuts for alloy rims gone, should I pay.
- Service booklet cannot be found after inspection
According...
Schlechter Service. Bekommen mein Leasingauto nicht repariert.
A bit dirty, otherwise always wonderful how city-compatible the Smart is.
Competent consulting. Great service, very friendly and everything went quickly on the stage. Can I only recommend, I'll be back.
The reason for the visit was an oil consumption measurement. 1st appointment: more than 2 hours waiting time (drain, weigh, fill). For the second follow-up appointment (same process), there was a recommendation to leave it there. 1 day - WE - 2 days - public holiday - 3rd day - no information, no ca...
ONE star is MUCH TOO MUCH for kidding. 100 for oil inspection. Oil stood to look at 85 euros. Although a few months ago the oil was changed and there was a liter of oil in the bill, which I actually don't need .. On the engine is a mm of dust that you can see that nothing has been touched. Never c...
He calls himself "Service Consultant", Mr. Kluge.
In my case, he was a customer contractor.
Very impolite!
Therefore, I have withdrawn my order for a repair of probably 2,500 euros and now turn to a workshop in which I feel in good hands.
After feeling like I was more than unwelcome several times, I decided
to change the dealership. You enter in a friendly manner and first of all get an unfriendly face back. The conversation is fun from the start! You don't have to do that to yourself.
I know of no car dealership that is harder to reach than this one and as a company we have many vehicle manufacturers in our fleet.
For days from 8 a.m. to 8 p.m. all colleagues are in discussion and one should speak on the tape. Create happy.
More competence gent even in the elementary school!
Bad service. Not even deserving one star! Have only bad experiences. Must run 5 times to solve a problem. At 10 a.m. I had an appointment to drop off my car and at 10 a.m. the replacement car should be there. The replacement car was then there at 12.30 p.m. And these are just minor things. Would be ...
I was totally professional, friendly and very detailed advice from Mr. Wilhelm, as a beginner leasing I had many questions and always got precise answers. There were several conversations that took longer - Mr. Wilhelm always had a lot of patience with me. Rarely met such a dedicated sales consultan...
Many thanks to Mrs. Waack and her representative Mr. Tegge for the kind care and for your patience. We found the car search simple and easy, pleasant, very transparent and honest.
This is the second time we buy a car there (the first time was with the wonderful Mr. Paulick). And we will certainly d...
I went to the dealership on May 28th, 2017 to update my diesel.
The reception service was very friendly, but unfortunately had no idea and had to ask 3 times to give a final answer.
The whole appointment was totally deconstructive.
The car key was taken wordlessly and the customer's requests were...
the friendliest new car salesmen in town are here! Thank you.
Have bought a car there ... but is not my store ... crowded terrain and comes for not so appealing over
I was in the dealership today to look at a potential new car. A salesperson asked for his help and then recommended that I prefer to view photos on the internet rather than to advise me. Such a condescending, arrogant and unfriendly behavior I have rarely encountered. It's a pity, but my next car wi...
Very bad service, never to reach by phone. Appointment almost always possible in 3-4 weeks. Partly (unfortunately already with several bad experience) very unfriendly staff
NOT RECOMMENDED
My car (new) is two years old. Have a chic panoramic roof, unfortunately not tight. The whole blanket was full of water. At VW it was only said that I should have read the operating instructions, it says that the procedure should be cleaned. Ha, it just says it should be freed of solid objects, not ...
... one star even hurts. Prices completely covered. For small paint damage (see photos) Free Workshop 380, - vs VW 1.170, - !!! Threatening with "probable" additional payment on return of the car, one should opt for the free garage, there probably not "VW standard". In retrospect, it turns out t...
I was there today (Saturday) at 15.30 with my father to buy something for our Caddy. We did not meet anybody and even after 2x ringing no one was there for us. As far as I know, this location is open Sunday at 4pm. We also saw someone, but were skilfully ignored. A shame!
Unfortunately the worst car dealership so far experienced:
Sellers are in the top "Caddy floor" in the good not find or busy-disinterested in their glass cottage. A caddy as a family car is not on display and all commercial vehicle caddy exhibition cars are completed ...
Inspection at 45.000km was done so far "perfectly", but my vehicle received a special farewell. Therefore, I recommend WASHING car daily (for me was the last ablution 3 days ago) and to pick up the car in peace to pick up (the classic and my mistake, since I noticed the scratches only exactly 35 min...