Have not used the alarm part of the system as our city has an annual fee for permission to have an alarm. They also have a heavy fine for false alarms and with two small children that is a big possibility.
Don't know if it's my phone or the internet, but by the time I get to the doorbell camera ap...
This is the piss poor work Vivint technicians do when they install outside camera's but not only that they came both times to my house unprepared and unorganized forgetting tools and equipment that I ordered so on top of all this we called customer service to file a complaint they didn't even apolog...
I have had Vivint for six years. I chose this company because of the positive and helpful customer service. Six years ago my house was burglarized, so I needed the empathy and understanding Vivint provided. Over the six years the alarm has gone off (accidents, errors, possible attempts of a break in...
Everything was done correctly when the alarm went off this winter. We were out of town.
Read the fine print, what you are sold is not what you may be expecting. Had ADT before and was fully covered all windows, doors, fire and glass breakage in every room but older equipment and pads. I told the rep, he said that it would be seamless and cost no money **if they could use the existing s...
We switched to Vivint about 8 years ago. They were doing a door-to-door promotion in our area and the fees were considerably less than our current company. They have lived up to every promise they made at the initial consultation. Service is great! We would not use any other company for our home ...
Not overjoyed I am thinking of cancelling the service the rates arte to high lots of times I have failed battery meanwhile doing that time I have no service.
When equipment was installed was given a very good exclamation of how the system works. Have had alarms which they responded to very quickly showing me that they have a very good system that will protect my home.
The Technician was very punctual, friendly and professional. He explained what he was doing in easy to understand language
I recently moved into a house with Vivint system already installed and payed off so I signed up for the monitoring service to move the system into my name with the plan of cancelling after 1 month. At the end of the month I called in to cancel and they told me they required 30 days notice of cancell...
I have used this service for about 6 years. I'm very happy and would definitely recommend them to everyone!
BUYER BEWARE!!! I've had nothing but trouble with my vivint system and their customer service is horrible. I would never do business with them again. I even had to resort to social media to get them to fix the problem, but instead of fixing it, they blocked me.
Vivint is on top of things and very helpful when needed. I am glad I have Vivint.
Wonderful alarm system! Never had a problem with it and if you have questions, you receive help immediately! Thanks for making me feel safe!!
Terrible customer service! They raise the monthly bill unexpectedly and with no reason as to why. You will be on hold at least 45 minutes when you call customer service. They give you the run around. I'm glad we are out of contract because we cancelled our account. The other persons review was corre...
Recently we had to have the smoke detector replaced. Because of the old detector continually sending out a beep that would not stop we removed the detector and stored it. It was a week or so before the tech came out to replace it. We had misplaced the old unit so he couldn't take it back with him...
as a business owner and having security at my home I will never consider this service again. Cameras and thermostats are constantly having issues. Cameras are down and have been having issues for months and not a single camera of 6 is working. They can't even come look until late next week meaning m...
The service was great and always get great help fast when i have a problem, but there are problems with the devices otherwise i would give them 5 stars. And then there is the cost i think it too much could have went to another place for cheaper
Over the past month and a half, we have experienced numerous equipment failures, outages, resets, etc. Not once has Vivint proactively reached out to send someone to our home to ascertain the issues with the equipment. We re constantly experiencing false alarms and no alarms when he system is ar...
Inconsiderate service technicians! If given a time window, the technician should arrive well within that range -- NOT wait until the last minute to call and say they are coming AFTER that window. He was also unapologetic about it and didn't care about the inconvenience to you and your schedule. This...
We have wonderful service from the folk at Vivant - even when we've done something to cause a false alarm!
I've been with Vivint Smart Home Security since before they changed their name 8 years ago. They were good then, but now they are even better! They are quick to respond when my alarm goes off even if it's a faults alarm. The cell phone remote connection system is the best. Especially when I live in ...
We have been with Vivint for a few years now and overall pretty good service. Several problems I have had are the batteries went bad the first year of service. I called and they sent batteries ONE MONTH later. That is NOT good service. In speaking with the folks that answer the phones is where I hav...
This is the worst work experience I've ever had, came here 2 months ago, they said they are always there to help the employees success & they are not, definetly i wouldn't ever recommend no one worst job ever.
Horrible customer service. Impossible to get the right person to service my account.
I enjoy my system. The service you have given so far has been great. My sign needs to be replaced. Thanks
I had an issue with smoke alarm battery replacement and two other advisory signals. Both technical representatives that I had talked with are very courteous and prompt in their response. Excellent customer service from the company, Vivint.
I am very pleased with my experience with Vivint. When there is a need the personnel are very pleasant and understanding (when I am the person who accidentally set off alarm). I appreciate the promptness and feel very secure with our system.
Clean and super organized, lots of options for food and drinks
I love Vivinet and have used it now for five or more years. I feel protected whether I am home or away from home. Those who respond to a problem are unfailingly kind and concerned. I will probably stay with this company forever.
We started out with a good system but after 2 year our system is out of date and upgrades cost more than a competitor with a better system. After talking with vivint rep it seems that we will Chang to get a better system. Seems vivint does not care about keeping customers just getting them.
Vivint is the absolute most user friendly system of home automation. They are awesome
My experience with Vivint has always been great. I once decided to bomb my home for roaches and forgot to cover the smoke detector. I immediately received a call from Vivint, explaining to them was embarrassing but they were very helpful and understanding and called off the fire department, who call...
Horrible. If I could give zero starts, I would. They are dishonest and fraudulent. A shameful way to run a business.
I would not say I am exactly happy with them. The thermostat that we used would not work half the time and finally we replaced with a regular one because it kept failing every time it got cold out. The motion sensors do not always work correctly, door lock does not lock from my phone anymore. I have...
Great place to work our visit people for lunch at their cafeteria.
It gives me peace of mind when I am away from home.
Overall, I have been pleased with the service supplied by Vivant. My only negative is that we have one keypad which is in the kitchen and when the alarm is triggered, I cannot hear the keypad from our bedroom - and the keypad is the main communication source for Vivant. I have always had a keypad in...
I was treated very well and professional when they up graded my system. They even gave me a new door handle. The only problem we had was my granddaughter was not able to enter family codes.
I have had nothing but great experiences with Vivint. From the initial meeting with the sales representative to the installation of the system. They have always answered any questions I've had and provided excellent customer service. I've been with them for about a year now and expect nothing less t...
The experience I have with Vivint is great. When my system was installed, the sales rep. and the
Installation technician, took time to explain how the system works. Also the quick response from
customer service, the few times our alarm was accidentally triggered, shows they are alert and ready.
I...
Have had the sytem for almost a year, very pleased with the service.
I have never had an issue with Vivint since joining with them. My wife & I had a previous system which was fine as well but, we had a visitation from some people walking thru our neighborhood advertising Vivint. We liked the advertising & decided to try but became very sceptical as the technician w...
This company does knowingly take advantage of the elderly! My mother has been without the system being connected and working for 6+ months, regardless of calls into customer service. She has always had connection issues for the entirety of the 5 year contract. Her contract has been up and she called...
***Vivint's faulty equipment allowed us to get robbed on the night before Christmas Eve***
12/23/17 10pm. Our Vivint panel said that our garage door was open so my wife swiped the button to "close our garage". In fact, our garage was already closed. The Vivint equipment was malfunctioning showing...
If you are seriously considering this *PLEASE READ*
Had read all the reviews and it is very straight forward! They give me the equipment at no cost..... They charge me to activate it with the call center/local authorities. I sign an agreement to keep their service for 5 years at the rate I desire b...
Great company, I've only ever had good interactions with this company and I can't recommend them anough to anyone who want's a security system. Frankly, I'm astounded to be reading some of the things in these review and want to set the record straight.
Super awesome place it work. Nice incentives, and good management!
A sales rep came to my house and after they left I noticed all of my flat brim hats were missing! If that wasn t bad enough, I found out they also stole all my axe body spray!!! Then I go looking around my house to see if anything else was missing, and turns out all of my douche bags are no where to...
Annoying, over priced, hard selling techniques, misinformation, long wait times, software updates have locked me in the home and froze panel up on a few occasions causing me to be late after calling their center. (see long wait times), account website was done by a bunch of script kiddies and doesn'...
I am not all satisfied with your service. I have exhausted calling your office and informing that each time I make a payment and I would like to request that my receipt be sent to me via e-mail. The e-mail address that is on file for the receipt to be sent is wrong. I have tried to let you know s...
Terrible terrible terrible! Equipment never works, charge $50 for a tech to come out and fix something you're already paying for. Oh... and they lied to us to have us sign up and nobody will do anything about it. They have been ignoring my emails for a couple weeks now with these issues. If a "sa...
I would rate Vivint about 4 stars. Everytime I call I get incredible customer service. However, a couple of hiccups along the way caused me to call the salesman who sold me the package and it was apparent he only wanted my business and had already moved on. Obviously, he didn't appreciate hearing fr...
Horrible alarm company and their system components don't work properly while they keep telling you a software update is due out soon. Only you discover that was a lie and they fail to repair your alarm system. They stall, lie and they are to be avoided at all costs. DO NOT BUY OR GET INTO A CONTR...
We love our system, if any issues arise they are promptly taken care of an the employee we deal with is polite and knowledgeable about the problems. We feel very secure in our home now with vivant.
I love the Vivint service and the new updated system. Also the responses system is top notch and fast. I feel very safe when home alone.
The system has worked as advertised but is now time to fulfill their promise that the medical emergency alert device work from anywhere not just in the home. other systems are available that do.
Vivint, your system is good but needs that update.
In feeling secured, powered and connected, thanks Vivint
This system has been pretty much useless to us. We stopped using the motion detector about a week after instalation because our animals kept setting it off and the police threatened to start charging us for false alarms. The camera was useful but after we switched Internet servers we weren't able ...
I am very happy with the system and I would rate it a 5 star thank you
I really wanted to like Vivint. Multiple connectivity issues with the Internet service. After lots of patience and multiple attempts to resolve the problem I was finally informed by their technician that due to network changes they had made in the area that they wouldn't be able to service our home ...
Vivint has been an awesome experience. I feel totally safe with this system. Our smoke detectors have gone off several times due to construction dust and a Vivint respresentative has responded in just seconds of the alarm going off. The same has occurred when we forgot the system was on and set it o...
Based on our previous land line security monitoring service that was 3 star, I'd rate Vivint 5 star. The equipment works well. The monitoring staff are attentive, courteous, and helpful whether it is a false alarm or setting up "vacation" instructions.
I have been a customer for four years, I am very please with the system! Monitoring is very knowlegeable and helpful and good adequate explanation. I can give a 5.
We have used the system for over three years and have been pleased with the service. Well worth the fee for the peace of mind when the wife is home alone or when we are traveling.
Great company and excellent customer service!! I've made several referrals to family and friends and will continue do so!!
I have been with Vivint for years but now need to cancel because we have moved homes and no longer need the service. I have waited on hold now for over 75 minutes just to cancel. I have separately called into their billing department. They answered in 2 minutes and informed me they were unable to he...
We recently relocated and we're pleasantly surprised to find how easy it was to unhook the equipment and have it reinstalled in our new home. Vivant is a great company. They take their responsibilities seriously. Thank you for all you do!
My experience has been really good with Vivid only had a problem when the weather gets too cold and it freezes up outside that it's an excellent system
Recently I had a situation where I burned a bag of popcorn in the microwave. It smoked up so much that it set off the alarm in the hall. Immediately Vivant responded. The only problem is ~ I wear a hearing aid and could not understand the operator...Henceforth, please hire only people who speak C...
I have been with VIVINT for 4 plus years now and have had zero problems with them dealing both over the phone as well as service personnel. When my contract came up for renewal, they went out of their way to keep me. Always polite and wanting to help. I have been so impressed that when they asked me...
They have been great for us. We've been with for a while now. The young folks you have sent out are Christians and it shows. They are patient with us when we open a door and Haven't turned alarm off. The alarm goes off into my answering machine and weather machine. Which we can hear. The alarm for ...
At first Vivint was great. I had a couple of problems that were corrected almost immediately. Now when I call support I wait and I wait for someone to answer at the other end. I have tried three times now and the last time I hung up after an hour of being on hold. I am being charged extra for tw...
Apparantly a Vivint salesman can tell your young child that people kick in home doors all the time. This has caused my son serious paralyzing fear and anxiety. Vivint took no ownership and refused to tell my son they were sorry or do anything to rectify the situation. DISGUSTING that a compant claim...
Prior to Vivant, I have purchased cameras, used ADT, but the 'garbage' always found a way to bypass everything + still get in. Since Vivant...that has stopped. I am buying a second house for a business..I wouldn't consider using ANY other system. THANK YOU!
I have been happy with my service. Do need help getting camera on WiFi so I can see what is happenings at home when I am away.
Very good service with no big issues. Always responsive.
Sales personnel - Blake Janson preys on seniors. Just showed up at door and signed my 94 year old mother up for system on spot. She did not even knew what happed. Company has poor etiquette!!!
BE AWARE!! Our experience was the sales staff and original installation team was great- service after that was very poor and misrepresented!! I would not recommend this service at all!! They did a terrible job of
Removing equipment and left several holes in our home.
We have had our system since 2011, now have the updated system, and are very pleased with the system. We feel safe when home and secure when away. Great system.
We feel much safer having an alarm system especially when we travel. Vivint has great employees who are easy to talk with and eager to help. I would recommend Vivint to friends and family.
Had a technician out to my home today to fix the issues we have been having with cameras going completely offline and/or reconnecting and not showing picture afterwards. I have been given the run around multiple times saying it s a software issue and no equipment has been replaced. My front driveway...
My experience with Vivant has been great as it relates to the set up and service by technicians. However, the billing department and the customer service have been the absolute worse! They billed my account for more than 4 times my monthly rate, and then told me that it was a mistake. They were s...
I have had only one call for service in the last five years--the garage alarm went off on windy days. A technician from Vivant came out and easily diagnosed the problem and moved the sensor and there have been no issues since. I also asked, when Vivant called to renew our contract, if they could s...
VIVINT,
You promised to keep my home and family safe; however your system seems to have problems on a monthly basis in my home. When this is brought up you, you blamed my phone provider. My phone provider came out and took a look and noticed that your technician rewired our phone system wrong in or...
Having had ADT for about 10 yrs before switching to Vivint, we have found Vivint to be far more responsive when there has been an alarm triggered. The response times are phenomenal and the system works just as advertised. The current system we have is the second one for us and if/when we buy a home ...
I have had Vivint as my home security for several years, they have fast service calls with knowledgeable techs.