Viva Aerobus

The service could be improved, the seats a little uncomfortable

Good airline, just the detail that is always full the flight hehehehehhe

Pros.... they do have a nice planes.

Cons... The employees have a terrible attitude! They lost our luggage both ways and there wasn t even a stop in between! And then I had to go back to the airport to see if my luggage was there because I could never get them on the phone and it was there and it had been there the whole day and they never even called to let us know.

I fly a lot, and I do know that sometimes with short layovers that your bag can be left behind but for Pete sake even get in there two hours early and still couldn t get the bag on the plane with us! I think this airline hasn t figured out a way to charge it for the air you breathe inside the plane because they won t even give you a glass of water without a fee.

So as long as you re carrying on your luggage and you aren t going to miss a glass of water this is your airline. If you re looking for a little bit of customer service and a few little amenities like the bare minimum your bag getting there with you..... you might consider another airline.

The necessary, they charge extra but the service of the pilots is excellent

DO NOT LIVE AEROBUS LIVE; I would give them a 0 or nothing if I could qualify, an ominous service and little or no information about the luggage that could be taken documented, they made me leave a suitcase in which I only carried candy in it, since according to them it is not in their policies Take these items, throwing the ball between them a huge depotism. If they sell a service they are not professionals, much less helpful.

My flights were always on time, without unforeseen events.

Because flights delay them a good, never leave on time

Pesimo service rows that take you to all destinations and bad organization.

First ever flight from booking seats online to checking in everything was so easy and Quick. Thank you Viva Aerobus!!

The low prices have a consequence, the boarding is a riot, they also delay the flights and then they do not let you go up because you had to register on the original flight, they pass

Very bad experience, I have not had a flight that leaves on time always delays and for hours. I have used other airlines and that does not happen.

In general for the price is fine, the flight has been delayed, it is the second time it happens, from then on everything is fine.

Good treatment of the employees the boarding well and already in flight all very kind the over charges.

Price and almost unmatched warranty, you just need to improve customer information.

Lousy! They made me change itinerary, the plane was full of mosquitoes and it also smelled bad, a terrible option!

They are always changing their policies, for example, when you select the trip, they confuse the selection of luggage when you do not select luggage, you must select an option, implying that you do not have the right to carry luggage, if more than one person is assigned the baggage. without cost you get it very separated and therefore you have to select acientos with an extra charge. When you select a payment method and use a debit or credit card (except for scotia-vivaaerobus), they charge you an extra fee. Your advertising is misleading with regard to the prices offered and what you actually pay. Even so it is a cheap line, and once you have solved all these procedures it is the best option. You have to be careful in what you select why the cost can rise and in the end you do not get any extra benefit.

Pesimo service with a lot of delays in their flights

It was recently renovated and now it is much better than before.

Horrible service of this airline ... book and pay by line and they did not respect it yet that their platform confirmed the flight and the payment ... I prefer Interjet

The attitude of the staff at the time of documenting was too pushy. For 2 centimeters more in the size of my carry-on, unfortunately they made me document it as untimely. Curiously, at the counter they did not comment on anything and everything seemed fine, until boarding. The flights do not maintain the protocols mentioned in their advertising since the plane is completely full and without additional hygiene safety measures, compared to interjet that maintains a space between seats on its flights.

Bad service, there is always delay or cancellation of flights

I have never been wrong, new aircraft and good service

Good if you do everything on time and read all the charges very well

Good service and for the cost you can not ask for more

The main advantage that this airline has is the price, in my experience, it is one of the cheapest, however, I think they lack organization, because the check-in process is very slow, and the application does not always work to do it.
In addition, on flights back to Mexico City, I have had the experience that the airline staff is late to check in, and above all, they serve those in the express line first, delaying those in line more regular.
For boarding, the information regarding the boarding rooms is often confusing :(
On the other hand, they should take their precautions because not even water is served on the flight, and if you want to buy it it is very expensive and they only accept credit cards.

I have never had bad experiences with live aerobics so sometimes I find it strange to hear that they are accused of terrible service, I hope it does not touch me the day I check it

The schedules very on time only on our return flight the wait was too long, the documentation ladies were very late and nothing punctual but the plane and the attention there were good!

Very bad attention, before you get on the plane your handbags weigh you. The same according to them weighed 1kilo 700 and they charged me 400 pesos of luggage. In addition to this they had no necessary surcharges and we waited almost 2 hours for one to arrive because the number of passengers exceeded and could not take off. Nobody told us anything and the pilot was not responsible either. Appalling!

Sometimes they do not come on time but have good prices if you buy the ticket days before

Fair service for what you pay. It complies and now, that simple.

Accessible prices, without respecting a healthy distance

I delayed my flight for two hours and the worst was at dawn

Very bad service, it took hours to take off from Cancun and hours to deliver the luggage once it landed on CDMX

Airplanes are always struck by lightning, it's what the counters tell you and they do not give you any support for so many hours of delay

Fast access and timely transfer, the planes are super uncomfortable, if your flight is 1 hr, it is tolerable.

When you fly in aerobus you do it because it is undoubtedly the cheapest airline in Mexico, however you have to be willing to sacrifice several things including the bad treatment of the employees at the counter, the bad organization at the time of boarding, the continuous delays, limited space between seats and overselling of flights among many other things. However, for trips of no more than two hours, sometimes it is worth it, since it can be up to 2/3 cheaper than other airlines.

All good, but not a single bench to wait for the flight time to arrive. Is very tired.

My flight was oversold and I had to wait 4 hours longer than planned. The seats do not rest and flights are usually delayed.

Good attention, you travel comfortably. Sale of snacks at very high prices.

Bad airline, on sell flights and their rude employees cater grudgingly

Good price. New airplanes Place listed
And the aeromosas have fun giving the announcements to the passengers and when they tell you that you are going somewhere in the emergency exit. Once a lady said that the emergency door weighed because if the plane falls and she has to open it she was not going to be able to do it and the aeromosa answers: believe me lady that if the plane falls you with the adrenaline 1000% will be able to open this and any other door! Hahaha

Basic and cheap, pay to choose a seat and what is best for traveling by viva

An airline that charges transport cheaply, but leaves much to be desired, since the staff makes a relaxation to board in particular at the Monterrey airport, you no longer know if you are going to board the plane to your destination or you are going to make a mistake. that stir passengers when boarding.

It's good enough they don't get too picky on luggage

The departure times have to improve a lot and put explanations to better prepared people

Terrible, they broke my suitcase and wanted to pay me $ 500 pesos after asking me for information, photos and after a week of what happened. In the end they told me to do what I wanted and they gave me nothing.

SUPER BAD SERVICE! DO NOT TRAVEL WITH THEM!

You can throw yourself all day on the phone to what they deign to answer!
Why!!!
I booked my flight two days before!
Example on Monday I asked for it and on Tuesday I was going to check in!
And with the news that they canceled my flight without any notification at all! And the worst thing is that not even my money is returned to me and they do not answer in their customer service center! Not by mail anything. !!
I've been waiting for an answer for more than an hour!
If they want to get angry for free and really love!
Yell at AEREOBUS! Go directly to their offices if they have the opportunity why they never answer!
And no solution is given!
I share my experience so that the same does not happen to you!

Fortunately I have always had a very good experience