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Vera Bradley

4.5· 39 reviews
Average ratingExcellent
4.5/ 5

Based on 39 reviews

574%
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38%
23%
15%
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What reviewers say about Vera Bradley

Generated with AI from 39 reviews on Trustburn · updated yesterday

Customers describe the store as having a very nice and pleasant atmosphere with helpful team members, and they appreciate the super quality, fashion, and variety of patterns available in the products.
What does Vera Bradley do?

Vera Bradley is a leader in the gift industry that creates stylish, colorful, and quilted cotton luggage, handbags, accessories, and paper and gift items for women of every age.

Are there any complaints about Vera Bradley?

The critical reviewers wrote that they experienced horrible customer service, rude and stuck-up staff, and deceptive practices where employees were taught to lie to customers.

What do people say about Vera Bradley outside Trustburn?

People outside Trustburn discuss using Vera Bradley bags for various purposes such as cruises and lunch storage, noting that the brand offers cute options in 100% cotton as well as secure designs suitable for everyday use.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jessica Holt
Reviews 1

My experience at Vera Bradley was one of the worst job experiences of my life and a total regret and waste of time. The majority of the staff was very stuck up and rude. They use seasonal employees so they can go on vacation and relax while seasonal workers slave away and miss out on their Holidays, all to become terminated after the season. They then offer part time late shifts if you would like to re apply after the season (late as in 11:00 p.m). They taught us to continuously lie to customers. I almost resigned one day, then I was reassured that everything was going to be okay buy a CSR supervisor. I also shadowed a CSR who became loud, frustrating, impatient and down right RUDE, on my SECOND day on the call center floor. I became vigorously ill and went to the doctor which caused me to miss 2 days of work. They then terminated me after 2 weeks stating that I "wasn't catching on" right after a supervisor told me it could take MONTHS to get the hbu of everything, and mistakes happen. They never gave me a chance to show my doctors notes or to show me the small errors I had made. They give UNORGANIZED training sessions, and materials weren't working . There were days we would sit in chairs for HOURS before they could fix their technical difficulties. I wouldn't recommend this place to ANYONE unless you like being walked all over, working late night shifts, and if you are a stuck up, unwelcoming person.

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About Vera Bradley

Vera Bradley is a leader in fashionable, colorful, cotton quilted handbags, accessories, luggage, and paper and gift items for women of every age.Vera Bradley has earned a reputation as a leader in the gift industry. Creating stylish quilted cotton luggage, handbags and accessories, the company combines smart product designs with distinctive and colorful fabrics and trims.

Address
12420 stonebridge road