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Varsity Inn

3.3· 565 reviews
Average ratingAverage
3.3/ 5

Based on 565 reviews

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29%
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What reviewers say about Varsity Inn

Generated with AI from 565 reviews on Trustburn · updated 4 days ago

Across the cross-section of reviews, customers frequently describe Varsity Inn as a clean and affordable place with friendly staff and good value, though some mention downsides such as nearby train noise and rooms that could use updating.
What are the most common complaints about Varsity Inn?

Based on the critical reviewers' comments, the most common complaints center on poor or unresponsive staff, including reports of front desk staff who failed to acknowledge guests, lazy staff who would not clean paid rooms, delayed check-in times, and very dirty rooms with bugs in the bed and garbage on the floor.

AI-generated from reviews on this page. Verify anything important with the company directly.

Brady Dawson
Reviews 1

july 11,2019 stayed overnight,room was spotless, as was bathroom and shower.there was a strong odor of cigarett smoke, but i left door open for a few minutes to air out.next morning at 6:30 am went thru drive thru to return key cards. lady in office did not speak to us, or even look at us, never did acknowledge us AT ALL..

Joe G
Reviews 1

Hotel was near the freeway and had a convenient drive-thru check-in window. Front desk staff was adequate but nothing special. Rooms could use remodeling and we're satisfactory at best. Worst thing about location was the train tracks that were 15 feet away due to the loud noise as they passed every few hours throughout the evening.

Jim Black
Reviews 1

Given some of the reviews I had read, I was prepared for the worst when I checked in. However, I was pleasantly surprised by this place. While small, the room was fairly clean. The bed was comfortable and the staff friendly. Sure, the place isn't fancy and has a few quirks (an iron in the room with no ironing board, somewhat thin walls, and an unusual light switch layout), but they did not detract from the quality of the visit. It's a great place to stay if you're in town for a concert or sporting event and just looking for a no frills place to sleep in a convenient location.

Jesse Cooper
Reviews 1

Basic amenities, not bad but nothing special, for $80 can't complain, could need some additional training in customer service. I had rated The Varsity Inn with 3 stars, that was before I had to take a shower, then my rating dropped down to 2 stars. They have poor customer service plus the room looks nice from the photo but the bathroom was flat out FILTHY!

Eric Hyland
Reviews 1

Showed up to around midnight to to get a room for about $65. No one was at the counter, my wife had to call the hotel to get someone to come to the desk. Then he told us a room would cost $115 and that the internet listed price was wrong. We left and didn't stay the night here.

Captain Kirk
Reviews 1

NEVER AGAIN!! I am a patient at OSU. Choose this hotel because it is close. The hotel is old and tired, and for the price that is about what I expected, what I did not expect was to find a baby roach in the bathroom in the morning. Thank goodness we were leaving that morning. So grossed out.

Amy Carroll
Reviews 1

This hotel does a great job of filling its budget niche. Clean sheets, NO bedbugs, hot shower, and the tub drains well (big pet peeve when they don't). Some people complain about the trains; I'd hear them every few hours while awake, but they never woke me up. It looked to me like they were working on upgrading to flatscreen televisions when I was leaving. Overall a pleasant stay and I'd recommend it to anyone looking for a decent room on the cheap.

Danielle Vickers
Reviews 1

Room was non-smoking but reeked of smoke. The bed linens had dirt on them. But it was late when we checked in and we were exhausted from visiting at loved one at OSU MC, so we just went to sleep. Other amenities were as expected. So if you're looking for a cheap place just to sleep, this will do the trick.

Brandon Potts
Reviews 1

Visiting Columbus, Ohio for business and have stayed at this location in the past. The staff is always very kind and the housekeepers are good about cleaning up regularly. This trip I opted for the renovated room. Personally, I will not spend the money on the upgrade in the future. The renovation (from what I could tell) included a tub surround shower w/frameless glass shower door, new toilet, new bathroom faucet, and lastly new bathroom tile flooring. This is only an updated bathroom and do not believe it counts as a renovated room that is chargeable as an upgrade. Ultimately, I wanted a clean bed and shower and that's exactly what I received.

Brian Lenz
Reviews 1

Pleasant staffing. Reasonable rooms for the cost. Located close to train tracks, and can be loud depending on room location.

Outdoor pool is a nice idea, but is a bit of a let down as it's operating season is pretty narrow (Memorial Day - Labor Day). A hottub would've been a welcome addition.

Sound proofing seems poor. What seems like water pipes tend to be extremely loud coming from other rooms.

Lack of a breakfast is a downer, but was not a major boon for me considering the food available nearby (Tim Horton's, Wendy's, and a family restaurant).

Overall, a reasonable hotel for the price.

James Uland
Reviews 1

The room was decent and clean. Somewhat outdated but not bad at all. There are 3 restaurants within immediate walking distance. If you don t want to get in/out of vehicle for check in/out they have a drive through, which was convenient. Was only a couple miles away from Newport Music Hall which is why I was there. Good experience.

Tyler Toner
Reviews 1

Clean room, comfortable bed, and polite staff. I was in a single king sized bed room and I was pleased to have a sizable desk and comfortable office-style chair to get some work done in the room. Located next door to a Bob Evans, which makes breakfast convenient. I would stay here again when I return to Columbus.

Dori Murray
Reviews 1

Do not be afraid to stay here! Our room was so nice! I had read reviews and followed suggestions to request a room that was somewhat away from the pool and the train tracks to avoid noise. They accommodated us so well. I had brought my own pillows, bath towels and swim towels just for comfort, but the hotel linens and towels are nice and look brand new. I had also packed some food, so the mini fridge and microwave were really helpful. I felt very safe. The hotel is near Target, AMC, Bravo, Champs, Old Navy, Tim Hortons, Wendy's, Starbucks, Bob Evans, and some other very nice places. The OSU campus is an easy walk just across the river. We had brought our bikes along and were able to explore the bike trail, Victorian Village, Short North and the campus.

We were here for a few days of orientation, so this was a wonderful, affordable option.

Thomas Tharp
Reviews 1

Varsity inn south is an adequate hotel. It's clean enough, it has hot water, and the linens at least look clean and like they've been replaced sometime in the last 5 years. The locks work. Don't look on the underside of the duvet cover or attempt any complicated maneuvers with the drapes. Those are both bad ideas.

The El Camino Guy
Reviews 1

Well, the overall stay hasn't been bad. Room is kept clean, no bed bugs, hot water (And I mean it gets HOT if you want it to) Been there about a week and a half (while a family member is in the hospital)
Issues:
I did get some confusion in paperwork as I extended the room. That was annoying, two days in a row.
I'm out in the second building, and the internet won't work for my laptop.
Said there was a pool. not that it was outdoors (and, of course, closed due to winter) so that was a bummer.
No vending unless you want to walk all the way to the other building's vending area.

Pluses:
Great rate for people visiting someone at the hospital.
Convenient location. Lots of food and shopping areas close by.
Housekeeping is wonderful.

Kerith 132480u423
Reviews 1

There was an issue at the BP up the street when we got there and were pulled over by police because we matched the description. Not only did the hotel staff accommodate us with a different room, they also gave us another room the next morning because of issues that came up. Very accomodating, wonderful place to stay the night or the weekend. 10/10 would get wrongfully accused of being a robbery suspect again.

Melissa Crombie
Reviews 1

Charged my card twice for a one night stay and the woman on the phone wanted to get rude and short instead of helping the customer. Told me to call back when a manager is in so I can discuss it with them. Not caring that I was charged $230 instead of $115. Last time staying with this hotel.

Wanda Clifton
Reviews 1

The one star is for the comfort of the bed which was tripled sheeted with nice linen. The carpeted area was vacuumed and dusted. The refrigerator, microwave, cooling unit and coffee pot were working and clean.
However, the tiled area was not. The tub and shower unit had a thick encrusted line of black mold where the bottom unit joins the wrap around shower panels. It appeared as if that entire joint was never caulked properly and the water has infiltrated the wall board causing a black mold breeding ground. I called for house keeping to remove the offending health hazard but he failed to fully rectify the issue. I purchased Clorox cleaner and a stiff brush and I removed all the visible mold by scrubbing and rinsing with jot water until cleared. I then found black mold build up inside the rim of the toilet and in the overflow hole in the sink. I repeated the cleaning process until gone. The baseboard tiles in this area had build up of dirt and dust, as well as, in the corners. There was a glob of liquid foundation behind the commode that was easily washed away with bleach and water. The back of the shower/toilet room door had traces of this makeup too. Easily wiped off.
The most frustrating part of this 4-night stay was the housekeeping staff not once cleaned the tub nor the toilet.
Beware that the train tracks are elevated just beyond the back fence and the noise is significant. I don't mind this sort interruption as there were no whistle blowing events.
Front desk staff were polite but lack any authority it appeared to me. Supposedly the management was made aware of our dissatisfaction but made no attempt to rectify anything.

Wildflower Wildflower
Reviews 1

You get what you pay for.
Train outside the door, a bit dirty especially the shower curtain, broken toilet. And possibly bug bites, not sure where they came from (to be fair it's summer and could be mosquitoes).
I've been in worse... And better

Nicole Cook
Reviews 1

I stayed there last night and before 11am someone was in my room with me asleep in the nude and I spoke to the GM he was very rude and started screaming at me asking me what I wanted him to do about it this place is very rude and violated me and then made me feel like I did something wrong..
Finally when he called back after seeing the cameras he said all he could offer was a free stay there again smh

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