Utility Telecom

I would give no stars if I could.
A. Customer service does not call back for days when you open a ticket. Customer service is extremely rude.
B. Dropped calls, phone issues ,internet issues.
C. Yes they are cheaper.
You pay for what you get

Great company and very good support, we have been with them for 10 years and no complaints, I recommend this company.

Horrible service, calls dropped, messages interrupted. Do not use

We have done business with them for several years now.

Our previous phone company provided us with never ending service interruptions year in year out, with guaranteed outages in the winter months. Sometimes for days at a time (You cant run a business this way especially a service business like ours) I met the owner of this company when I went out to provide a service he was in need of and after talking to him we decided to take a chance on this company. Utility Telecom installed a dedicated T1 line in 2007 and all of the problems went away never a problem or interrupted service after that. We switched to VOIP several years later (Did away with all of the old phone system hardware and miles of wiring) We have experienced minor issues on occasion as anyone might, however their service department always provides quick solutions without a trip through telephone purgatory to get through to someone. On the rare occasion when we did have an issue I called them from a cell phone and within a few minutes all of the calls were routed to a business cell phone...No lost business! A local business with skilled professional tech support and all of the latest technology. Utility Telecom provides excellent service & competitive pricing.

I bought new phones to have installed and was told I am not an authorized user and therefore I cannot be helped. I said ok, can you please tell me who the authorized users are. They promptly said no. So with the holidays approaching I will not be able to install the new equipment nor have the holiday answering service in place. Thanks for not helping me when I need it most.

The best part is I am the Managing Director and control all of our operational contracts. Its not looking good for you Utility, not that you care as displayed by your poor customer service.

I have been a customer of Utility for about 10 years. Their customer service and Engineering support to us has been great. I recommend them highly.

This company is saving us almost $200.00 a month on our business phone bill. The customer service is so great, you'll wonder why you didn't leave AT&T in the dirt sooner. We had an issue calling a certain ph # and they not only responded to our trouble ticket in less than 4 minutes but they worked hard to solve the issue even though it was not caused by them. I only wish I'd heard about this company sooner!

We have been very happy with Utility Telecom. The service is great with very rare interruptions. Plus, when you need them they are there to help with anything you might need!

This wonderful community service allows me to get messages from any remote location at my convenience. Thank you so much!

We originally purchased our service for VOIP from Black Cloud Networks who was acquired by Utility Telecom. We had issues with both Black Cloud and Utility and suffered with terrible call quality through the 4.5 years we were under contract. We finally had to break the contract as our customers as well as us were suffering from issues of not being able to hear each other, etc. Our new VoIP system is fantastic and has no quality issues at all in comparison. Their sales manager was also terribly rude when trying to sort out a solution.

Utility Telecom has been a partner of SMG Stockton since 2011. We truly view them as part of our team and they keep us running 365 days a year. No matter what time of day or day of the week, Utility is always available to help us with any telephone or internet needs.

Great system specific design that met our unique company needs. Extremely responsive customer service.