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What reviewers say about USANA Health Sciences
Customers generally describe USANA Health Sciences very positively, frequently praising the company's products, science, and customer service. In the cross-section of reviews, reviewers call it one of the best companies in the world, say the science behind the products is excellent, and describe the customer service as the best they have ever experienced.
What is USANA Health Sciences?
USANA Health Sciences is a direct selling company that distributes scientifically based nutritional supplements and personal-care products. Independent Associates sell these items across 19 markets including the United States, Canada, Australia, and Japan. The company also operates BabyCare, Ltd. as a wholly-owned subsidiary in China.
What is the current Trustburn rating and how is it distributed?
USANA Health Sciences holds a Trustburn rating of 4 out of 5 stars based on 17 reviews. The rating split includes multiple 5-star reviews praising customer service and products, alongside several 1-star reviews citing issues with employee behavior and delivery delays.
What are the most common complaints found in customer reviews?
Some reviewers expressed frustration with rude or entitled employees, including one who was yelled at on their first day. Additionally, drivers reported long wait times of 6-8 hours before loading trucks, causing delays in the delivery process.
What are the compensation details for key executives like the CEO?
Kevin Guest returned as CEO, succeeding Jim Brown, with a salary of $850,000 and bonus eligibility. Jim Brown will serve as a strategic advisor until December 31, 2026, with a salary of $825,000 and severance of $1.5M.
Which markets does USANA Health Sciences operate in?
The company operates in 19 markets including Australia, New Zealand, Canada, the United Kingdom, the Caribbean, the Netherlands, Hong Kong, Japan, Taiwan, Korea, Singapore, Mexico, Malaysia, Philippines, Thailand, France, Belgium, Colombia, and the United States.
What recent financial performance has been reported for the company?
In Q3 2026, net sales fell 3.6% year on year to $205.9 million, missing Wall Street's revenue expectations. The company reported a non-GAAP loss of $0.11 per share and a net loss of $5.6 million for the third quarter.
What employee benefits are available at USANA Health Sciences?
Employees enjoy access to a full gym including a weight room, basketball court, locker room, showers, and personal training. Additional perks include free fruit, covered parking, and access to world-class products.
How does USANA Health Sciences differ from competitors according to recent news?
The company is noted for its omnichannel strategy and focus on zero-sugar beverages driving significant dollar growth. It is positioned alongside other wellness companies like Herbalife and Jamieson Wellness in scaling platforms.
What is the history of leadership changes at USANA Health Sciences?
Kevin Guest returned as CEO in early 2026, succeeding Jim Brown. Guest also serves as Chairman, aiming to accelerate growth and boost shareholder value after an 8-year tenure as CEO.
What is the typical experience for a new employee at USANA Health Sciences?
New employees may face immediate challenges, such as being yelled at by management on their first day. However, those who stay often report great professional growth opportunities and enjoyment of the people they work with.
How can a first-time customer get started with USANA Health Sciences?
Customers can engage with Independent Associates who distribute and sell the products. The company provides a structured environment where drivers must check in at north dock to ensure smooth operations.
Where is USANA Health Sciences located?
USANA Health Sciences is located at 3838 west parkway boulevard, Salt Lake City, Utah.
What is the official website of USANA Health Sciences?
The official website of USANA Health Sciences is usana.com.
Is USANA Health Sciences on social media?
USANA Health Sciences has official profiles on Linkedin.
AI-generated from reviews on this page. Verify anything important with the company directly.
Liwen Williams
Best customer service and best company I've ever dealt with in my life! They truly care about their customers.
Clinique Myozen
Best company the products are incredible and the science is 100% present.
Jesus Daniel Perez Zarate
Conocer a un gran laboratorio con premios por excelencia, calidad y ciencia es una experiencia inolvidable que voy a repetir una vez mas.
Music gal
I understand your USANA employees located at Salt Lake City Bangerter Hwy are working 10 hrs per day 7 days per wk, because you guys are backed up with orders. Why not hire unemployed people who got laid off? It would save you from paying over time and save the families with hunger. The unemployment has double the numbers within one week. Please help the Utah citizens and share the love.
Cesar Virviescas
Jorge Kauffman
Drivers... deliver by appt only. Check in @ north dock.
Froylan Galiana
Vitek Ogorek
Drivers be prepare to wait here
for at least 6-8 hours before they load your truck and than paperworks !!!
Adriana Sierra
Boyd Bastian
As an employee of USANA, I may be biased, but I must say that I've had a great experience working here. I've been given the opportunity to grow professionally and truly enjoy the people that I work with. USANA provides everything that I need to do my job well and provides additional perks that help me throughout the day -- free fruit, a full gym (that includes a weight room, basketball court, locker room, showers, and personal training), covered parking and access to world-class products.
Kg Beast
For my first day of the job already got yelled at by a lady named Loan I don t ever wanna work with her again.
Alisha Connelly
I love USANA it has changed my life in more ways than just health thank you!
Alvin Mendoza
jerome maffre
Stefan
Themise Cruz
Beautiful state of the art facility. One of the best companies in the world!
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Get the widget for your site →About USANA Health Sciences
Welcome to the official USANA Health Sciences, Inc. presence on Facebook. USANA is a direct selling company. Independent Associates distribute and sell scientifically based nutritional supplements and personal-care products.
USANA Health Sciences operates in 19 markets: Australia, New Zealand, Canada, the United Kingdom, the Caribbean, the Netherlands, Hong Kong, Japan, Taiwan, Korea, Singapore, Mexico, Malaysia, Philippines, Thailand, France, Belgium, Colombia and the United States. Additionally, USANA’s wholly-owned subsidiary, BabyCare, Ltd., operates a direct-selling business in China.
- Website
- usana.com
- distserv@usana.com
- Address
- 3838 west parkway boulevard
- Categories
- Health, wellness and fitness