UMC Health System

2 · 86 reviews
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Sharon Madlena
Reviews 1
2020-09-20 09:46

If I could give 0 stars on this review I would. I ...

If I could give 0 stars on this review I would. I want to warn any parents of Texas Tech students to not let your child go to this ER. My son is 19 and a freshman at Tech, and we are 5 hours away. He went to the ER with vomiting and diarrhea. He waited over 4 hours to get into a room, so laid on the...

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DeeNJen Grigsby
Reviews 1
2020-09-12 01:28

This place is horrible, staff is rude, my wife had...

This place is horrible, staff is rude, my wife had to wait forever while she was having chest pains and heart palpitations. The nurse doing EKG's didn't wear gloves. Some staff has there mask on incorrectly. It's supposed to cover your nose and mouth, the waiting room was full no empty seats no wipe...

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Glenda Wallberg
Reviews 1
2020-09-06 09:50

Bad place to go to get seen that's all that u get ...

Bad place to go to get seen that's all that u get is seen maybe 6 or more hours later it seems like cause u have Medicaid they donthelp u like they should and the rudeness of drs omg I don't recommend umc I would give it half star if I could

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Lisa Wyers
Reviews 1
2020-08-22 14:32

Took my daughter in last night due to severe stoma...

Took my daughter in last night due to severe stomach pains. This isn't the first time she's been seen for this. Only thing they did was the same exact test that comes back with the same result nothing. Instead of doing something else they simply told her they didn't know what was wrong to make a app...

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helisse dowd
Reviews 1
2020-08-04 05:47

Told them ive had a blood clot in my braid before,...

Told them ive had a blood clot in my braid before, conveyed the urgency of the situation and that my head hurts exactly the same as the time i had a blood clot, i am still waiting here... its been 8 hours and the only reason i havent left is because im too scared. literally if u r too full then turn...

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Febe Manthey
Reviews 1
2020-08-03 21:13

Stay away from the UMC emergency room and a doctor...

Stay away from the UMC emergency room and a doctor Piel he is a heartless and I compassionate sorry excuse for a medical professional! Just plain sad! Please check his credentials he is absolutely not qualified to care for patients! Just plain sickening!

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Ian Domrose
Reviews 1
2020-07-26 06:28

This place is the absolute worst. I have been wait...

This place is the absolute worst. I have been waiting in the lobby with my girlfriend for over 4 hours. Not only are they extremely rude at the front desk but they don't care about what kind of pain you're experiencing and they'll put you on a waitlist behind someone who seems completely fine. All t...

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Dennis Quattlebaum
Reviews 1
2020-07-19 03:48

Been here since 7:50 PM. Bleeding from knee repla...

Been here since 7:50 PM. Bleeding from knee replacement on Tuesday morning. Went home about 3PM yesterday. Bleeding began just after 6: 30 PM. Saw one of my surgeons about 9:30PM they came in at 10:37 to finally put new dressing on was not as good as yesterday's very decent dressing. I had to wait ...

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Mitzy Jimenez
Reviews 1
2020-06-25 18:35

This place has gone downhill. The employees don't ...

This place has gone downhill. The employees don't care about the patients and they act like they're better than everyone. They have no compassion whatsoever and don't even try to do their job right. Everyone takes their sweet time doing nothing. I don't understand how they still have people trying t...

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Teena Blackshear
Reviews 1
2020-06-21 21:40

I am leaving a 1 star because you can't choose a 0...

I am leaving a 1 star because you can't choose a 0. My husband was taken to this ER after eating lunch and something had been lodged in his throat And before they can even get him in a room to find out what the plan of Care is they are coming around asking for insurance and payment methods before ev...

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joseph d
Reviews 1
2020-06-05 12:12

been here since 8 o'clock Friday night just now go...

been here since 8 o'clock Friday night just now got into a room at 5 o'clock Saturday morning if lack of house keeping for over night shift cause no one gets admitted at night so must not be in a rush to clean a room. With a hospital of over 400 hundred beds and it must be full and were waiting on s...

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Nicole Morgan
Reviews 1
2020-06-04 00:49

The wait is completely too long. I understand that...

The wait is completely too long. I understand that in the ER some other people can have more serious problems but, it should not take more than 2 hours to read an X-ray. Nor should it take more that two hours to place someone back in a room.

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Tina Gonzalez
Reviews 1
2020-06-03 19:01

This place is RIDICULOUS!!!!! My Dad came in with ...

This place is RIDICULOUS!!!!! My Dad came in with chest pains @6:30pm it s now 10:15pm and the nurse told us that they call the sicker people in first. The average wait she said was 4 1/2 hours. Employers all sitting around talking, laughing with no concern for the sick. I would be embarrassed to ...

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Thomas Shook
Reviews 1
2020-05-19 17:03

I arrived at approximately 3:30 PM by 12:30 PM I s...

I arrived at approximately 3:30 PM by 12:30 PM I still had not seen by doctor. At that point I ripped out my IV and told them this is ridiculous there were people that came in after me there obviously were not in as much pain or had anything more wrong with them that was worse than me but yet they ...

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Michael Myers
Reviews 1
2020-05-13 01:51

If you are not an employee they don t care about y...

If you are not an employee they don t care about you. YOU CANT EVEN FILE A COMPLAINT WITH THEM ABOUT PROCEDURES. We could not speak to administration we were not allowed to speak to anyone above the service department. Wee COULD NOT EVEN FILE A REPORT WITH SECURITY BECAUSE SECURITY DID NOT WANT TO B...

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Aaron Kelley
Reviews 1
2020-05-05 08:20

I think it sad that my wife who is pregnant and is...

I think it sad that my wife who is pregnant and is having severe stomach pain has not been seen after over 2 hours. I see other people smile on there way back to there rooms! This is ridiculous UMC needs to prioritize patients that are actually in need of help instead of filling there waiting room u...

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None
Reviews 1
2020-05-04 12:58

My god this place needs to be shut down the waitin...

My god this place needs to be shut down the waiting room is outrageous if y weren t sick before you will coming out of there. People with needles in their arms waiting to be seen blankets everywhere over flowing with people. On top of that the staff is rude n say around doing nothing one nurse was s...

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Alex Lozano
Reviews 1
2020-05-04 01:15

This place is a literal joke. They took 7 hours to...

This place is a literal joke. They took 7 hours to get a car accident patient OUT OF THE LOBBY. Covered in blood and bruises. And no they were not overly busy with hundreds of patients. We saw perhaps 30 people during our 8 hour stay. We also witnessed an elderly woman who was bound to a wheelchair,...

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Caleb Ogden
Reviews 1
2020-04-28 06:26

Worst experience imaginable. I have been here over...

Worst experience imaginable. I have been here over 4 hours and still waiting. My wife is having a gallbladder attack and I went to ask how long and tell them she was in bad pain and couldn t stop vomiting and the wonderful Brit at the desk told me it was a long wait when did you get here... at that ...

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Sophia Cardenas
Reviews 1
2020-04-27 10:53

I ve always went to my Dr but this time I had an e...

I ve always went to my Dr but this time I had an emergency. I would of stayed but the front desks lady was rude. She talking about a patient that was there how they were so ungrateful. I have never seen or heard such disrespect to a person.

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Anna Loya
Reviews 1
2020-04-14 05:30

I wouldn't even give them the 1st star rating beca...

I wouldn't even give them the 1st star rating because I would give them a double 00000 the caring at this emergency room is so horrible and even worse so is the waiting time very horrible! Is there just one doctor on call for all the sick people that come into this emergency room let alone the ones ...

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Allison Bolen
Reviews 1
2020-04-13 23:37

Nurses fumble around and act really nervous. Just ...

Nurses fumble around and act really nervous. Just what you want when they are poking you with a needle. They claim they are a level 1 trama center but I can't imagine this is true when the man bleeding out of his face had to wait 2 hours to be seen.

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Tina Wilson
Reviews 1
2020-04-01 22:50

The wait time is aweful.. I would hate to be dying...

The wait time is aweful.. I would hate to be dying.. excuses excuses waiting on beds waiting on this seeing Covenants overflow.. the wait time is 5 to 11 hours I mean really something needs to be done.. I won't be back..it's sad when the ER puts a blemish on the care the rest of the hospital exibits...

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Bill Locke
Reviews 1
2020-03-25 04:37

I try to call ahead ER staff hung up on me twice....

I try to call ahead ER staff hung up on me twice. I suffer from COPD . They're saying staff has no bedside matter. Approximate wait time from versing staff. 8 to 12 hours wait time for someone in critical need of medicine that cannot Breath. It's a shame there's only 2 major hospitals in this city ...

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Angela Roberson
Reviews 1
2020-03-17 02:27

I came in and was terrified that my liver, kidneys...

I came in and was terrified that my liver, kidneys, or other organs were in danger. I was in terrible pain and so scared. In the face of a terrible disease, I came into contact so many people who obviously cared. From the phlebotomist to the radiology tech to the nurses, intern and doctors, everyone...

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Bobby Moon
Reviews 1
2020-03-13 19:32

This place is a joke! I took my wife there because...

This place is a joke! I took my wife there because she had a high temperature. We got there at 1130 pm and the ER was almost empty. There where two other people and it took more than 5 hours for us to be next in line. I would not have minded the wait because I know how it can be in a hospital, but N...

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rainy days
Reviews 1
2020-03-11 03:36

Why are there so many negative reviews about this ...

Why are there so many negative reviews about this hospital and there is still nothing being done or addressed? There are very few nurses who seem to actually try to do their job while the rest of them jabber on and play on their phones. The doctors visit you for 5 minutes and then order you some pai...

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Corry McCormick
Reviews 1
2020-03-07 13:17

Horid wait times. Been here in the er waiting lob...

Horid wait times. Been here in the er waiting lobby witb my mother over 4 hours, there is no end in site. Looks like we will be here all night. Moms blood pressure keeps dropping and she is all ready on her second tank of oxygen....after the first one ran out two hours ago. This is horrible. I cant...

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Joseph Owusu- Boateng Jr.
Reviews 1
2020-02-28 20:19

Pathetic. Wait times pushing 7 hours. Not even hal...

Pathetic. Wait times pushing 7 hours. Not even halfway full. Mind you that's maybe a patient at most surrounded by loved ones. You can die in here and they won't see you for MAYBE 2 more hours. Ridiculous. I fail to believe that in this entire hospital. It's this bad.

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It s Ariii
Reviews 1
2020-02-26 12:14

I went to the ER twice with severe lower back pain...

I went to the ER twice with severe lower back pain. My white blood count was high and they didn't seem concerned. One doctor said it was sciatica and the other said it was constipation. They made me feel like I was there just to get pain pills. Went to Covenant hospital and they discovered I had a ...

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Neli Perez
Reviews 1
2020-02-11 21:48

Thank you umc E.R. for all your dedicated help. We...

Thank you umc E.R. for all your dedicated help. Went in there with my 2 yr old with a broken arm. And ALL staff was super attentive and talked to us in a way that made me feel safe and comfortable. The wait was long but i understood that staff was flooded with patients. They kept checking up on us o...

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Lane Frost
Reviews 1
2020-02-03 22:58

Dr. Piel an intern I m guessing is the most heartl...

Dr. Piel an intern I m guessing is the most heartless non compassionate lack of common sense ER non professional I have ever met in my life! Seems to think he s psychic as well ! Go in with serious pain after receiving spinal injections on Monday morning and checking basic toe reflection very arroga...

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Michelle Moncada
Reviews 1
2020-02-03 05:16

We have been here for about three hours I have yet...

We have been here for about three hours I have yet to see someone whip down chairs or clean reception... lady came in unconscious and I was the first to assist while staff congregated.. people who come here are in extreme pain, my mother was sent here from a clinic because she showed symptoms of a h...

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Christopher Hunt
Reviews 1
2020-01-18 00:20

I broke my hand and drove straight to the ER. They...

I broke my hand and drove straight to the ER. They were very helpful going so far as to help me fill out the paperwork, since my hand was of no use. Went back very quickly. Everyone was super nice from the front desk, nurses and x ray tech. PA Tyler Little reduced the break and put the splint on ...

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Jeff Franks
Reviews 1
2020-01-14 12:38

Came into the waiting room a little after 8pm. Sti...

Came into the waiting room a little after 8pm. Still here at 4am. This is a joke. My wife is in severe pain and nobody cares, just another day at the office for these people. Sad thing others are suffering the same wait. If this is how they teach patient care then they need a new book.

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Candace Pollard
Reviews 1
2020-01-11 02:55

My doctor was Lex Dooley and he was absolutely exc...

My doctor was Lex Dooley and he was absolutely exceptional!! He made me feel heard which in my opinion is rare with doctors and provided exceptional care and aftercare plans. I literally snapped a picture of the white board so I could remember his name to write a review. The nurses were also phenome...

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Celina Paz
Reviews 1
2020-01-08 08:11

Horrible experience , I went in for chest pain and...

Horrible experience , I went in for chest pain and closed throat as well as flu like symptoms the doctor seemed to just be in a hurry to discharge me , wasn't tested for the flu , no one checked my chest , just made gave me a diagnosis based on looking at me , nothing was explained to me , I'm very ...

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Kimberly Reid
Reviews 1
2020-01-03 06:38

Wanted to share our much more positive experience....

Wanted to share our much more positive experience. I've been to this ER 3 times in my life. Once with a broken ankle, once with a blood clot and one as a referral to run a full work up due to fear of metastatic brain cancer from an mri result. I got in right away for my broken ankle and my blood clo...

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Lucas Moore
Reviews 1
2020-01-02 17:04

Stay away from the UMC ER and definately stay away...

Stay away from the UMC ER and definately stay away from the Intern Dr. Piel a non compassionate seemingly thinking he s a psychic and determines your not in pain by watching you take 2 steps! Your a sorry excuse for a Doctor and an even bigger douchebag for just working for a paycheck! Dr. Piel i...

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