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Tunjungan Hotel

4.0· 1,320 reviews
Average ratingGreat
4.0/ 5

Based on 1,320 reviews

544%
427%
319%
24%
16%
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What reviewers say about Tunjungan Hotel

Generated with AI from 1,320 reviews on Trustburn · updated 24 days ago

Across the cross-section of reviews, customers describe Tunjungan Hotel with mixed but generally positive language, praising it as a nice place for seminars and stays while some note that it is aging, vintage, and not as well maintained as it once was.
What are the most common complaints about Tunjungan Hotel?

Based on the critical reviewers, the most common complaints cite slow or unresponsive room service, long waits at check-in for rooms to be ready, and broken in-room facilities such as non-functioning air conditioning, clogged sinks, and a faulty lift.

AI-generated from reviews on this page. Verify anything important with the company directly.

Hani & Keysa pandia
Reviews 1

is right in the middle of the city of Surabaya
next to tunjungan plaza
old hotel, the rooms are rather spacious and clean, there is a refrigerator, a mini safe, a water cooker complete with sugar coffee tea creamer
there is a bathtub and hot water in the bathroom, soap, clean towels, shampoo, toothbrush, toothpaste, hair cover, cotton buds and hair driyer
There is a swimming pool on the 7th floor, sauna, gym, meeting rooms and a restaurant

The restaurant provides mandarin food including non-halal ones, while according to the receptionist, the restaurant kitchen and hotel kitchen are in the same place ..

John Christian John
Reviews 1

I spent the night at the Tunjungan Surabaya hotel. After I entered the hotel, there was a clogged sink drain hole, then I called the room service "the sink in room 118 was clogged" I said, then his mbak replied "I contact the room service please wait". I contacted it, it didn't come, then I called again and still didn't come and I called the third time, the room service arrived

LIMPAH SAMUDRA
Reviews 1

The story of Hotel Tunjungan, a 4-star hotel and has 272 rooms, as if it were 'isolated' in Tunjungan City. Not part of Tunjungan City, this hotel owned by PT Lamicitra Nusantara Tbk, via a subsidiary called PT Tunjungan Crystal Hotel, is squeezed by the Tunjungan Plaza 2 and Tunjunga Plaza 3 malls, owned by PT Pakuwon Jati Tbk. The only hotel belonging to the Lamicitra Group, which is at the southern end of Jalan Tunjungan, was built in 1993, together with the group's first mall: Jembatan Merah Plaza 1. Both also had a grand opening in 1995.

Like other business conglomerates in Indonesia, PT Lamicitra Nusantara Tbk does business in many sectors. This group was initially engaged in the industrial machine workshop business, through PT Bhaktijaya Dwipaparamitha in 1975, and later expanded to a dock yard business through PT Najatim Dock Yard (1980). After spawning several other companies, in January 1988 PT Lamicitra Nusantara was born. In 1995, the construction of the Tunjungan Hotel and Jembatan Merah Plaza 1 was completed. At that time, the number of rooms at Tunjungan Hotel was only 212 rooms. In 2009, when its revenue reached Rp. 8.02 billion, PT Tunjungan Crystal Hotel decided to add 60 more rooms. In total, Hotel Tunjungan now has 272 rooms.

Not stopping at the two properties, in 1996 Lamicitra developed Royal Sentul Highland in Sentul, Bogor, and was followed by the acquisition of Darmo Hill in Surabaya in 1997. And finally, in 2001, this company went public and became PT Lamicitra Nusantara Tbk. Various property projects continued to be worked on after going public: the construction of Jembatan Merah Plaza 2 (2003), the acquisition of the Tunjungan Center (2004), and the construction of the Tunjungan Electronic Center and Surabaya Wholesale Center (2005).

PT Lamicitra Nusantara Tbk's public journey began to stop last year. In September 2016, this company proposed voluntary delisting, aka go-private, on the grounds that its share transactions were relatively small and insignificant on the Indonesia Stock Exchange. Due to submitting de-listing, the distribution of PT Lamicitra Nusantara Tbk shares was frozen. The de-listing process is still ongoing. And at the Extraordinary GMS in early March 2017, the company stated that it still intends to continue the delisting.

Salma
Reviews 1

Bad The hotel room concept is too old in modern times. Need a room with a bright and modern design. Rooms look old-fashioned and creepy. The mattress was very smelly of dust and the blankets & sheets were damp as rarely used. Just checked in immediately regret wanting to move to another hotel :(

Putut Arintoko
Reviews 1

1. Unfriendly staff at check-in, so learning 227 to be able to give a heartless smile; keep your left cheek 2 seconds right cheek 2 seconds and hold for 7 seconds. The old hotel service low service slowly will be erased with a smile

2. Need maintenance for elevators, both regular elevators and elevators with a view to the highway. Weak service on the elevator will someday give birth to an interesting spectacle from the highway because there are elevator passengers frantically caught in a jammed elevator

3. Make sure before the room is sold, checks have been made regarding the completeness, functionality and cleanliness of the room. Wadrobe is eaten by termites, sugar sachets are in a torn position, the curtain of the bathroom has spots like blood and no tissue in badroom; only in the bathroom.

4. Install thin curtains on windows facing public facilities outside (parking buildings, swimming pools, neighboring buildings) that have the same floor / height when visitors want to open the curtains because they need sunlight / views of the Tunjungan highway instead of being free residents / service users from neighboring buildings

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