Stay very far away from this company, bad customer service is just the tipping point with this company, this company is border line criminal if not full on. I live in Ottawa, after a week of communication with a "employee" I wont mention names due to possible criminal/legal action, I was told 2500...
This company doesn't deserve a star for how they treat their customers. Very rude and condescending, and they like to talk over top of you rather than listen. They continue to take payments from your account even when the loan has been paid out in full, so buyer beware and proceed with caution befor...
Oh boy,reading some of these comments makes me so happy I've never financed a car in my life.I simply put the same amount I'd be charged bi weekly aside & buy my vehicles cash.I don't have anything against financing if that's what the heart desires,I just hate the fact of knowing that I OWE someone ...
Do NOT finance anything from these people. There are unbelievably ridiculous to deal with! My mother in law has had nothing but problems with them! Save yourself the headache!!!!
Very friendly, helpful staff that took the time to explain and answer my questions. I would recommend Trend Financial!
Terrible staff.. terrible service. Worst rates going. Does nothing for your credit.
You will regret using Trent financial.
They were very helpful, personable. They answered all of my questions. Helped me get into a nice car for my family. Thank you trend financial and valerie so much.
Great financial company to get a car loan threw was a very happy customer thanks trend !!!
THESE ARE NOT GOOD PEOPLE,THEY ARE MANIPULATIVE AND DO NOT PAY THEIR BILLS,,,,WE WERE CONTRACTED TO DO THEIR SIGNS AT THE NEW OFFICE AND WHEN FINISHED THEY SCREWED US FOR ALMOST $2000.00...
WARNING,DO NOT DO BUSINESS WITH THESE PEOPLE!!!
My experience with Trend Financial has been a NIGHTMARE!
They repossessed my car last night on the bases that I didnt provide insurance info. Insurance company sent to Trend on 2nd of June and I also sent pictures of papers with time stamp though employees with Trend accuse me of lying?!!!
Lori Co...
you scam people for a living i bought out my loan and charged me with hidden fees from left and right plus charged me with taxes on my 6000 deposit...now I'm back where i started..and besides all this your customer service is rude with an attitude and never calls back..... worst experience in my lif...
I highly recommend everyone to DO NOT do ANY business with these people EVER!!!!!! They only answer the phone if they are collecting money. They put you on hold forever. They don t report to the credit bureau on time. I could have bought a car cash but the dealership Scaroboro Auto convinced me that...
This is the worst place to get or buy a car from. They charge me $532 a month but report only $464 to credit bureau. Also, I traded in my car and paid them off but they still charged me monthly payments.
These people are a rip off, horrible customer service. Stay away if you work hard for your money
I have purchased 2 cars with Trend Financial and both cars have been great. No problem with the cars and I never missed a payment. I also recommend Trend Financial to my parents who has well have purchased 2 cars. The only complaint I have is that they never answer the phone
Trend Financial is a business that doesn't work with customers. When I got my vehicle from them it was late and in for repairs because it wouldn't turn over. I waited at their offices all day and had to make TWO trips from Kingston to Toronto for it. Once that headache was over I then had to deal wi...
I wouldn't recommend these people to not even my worst enemy. They're crooks, just asking for them to send you a buy out amount is a big problem for them. The interest rate is highway robbery. Honestly people save yourself the headache and money and never ever go with this company.
Where do I even begin? This company is absolutely TERRIBLE!! From the beginning to the end. One bad experience after another. Where do they find their employees? The customer service is atrocious, I don t think I have ever experienced such poor service and the wait time to even speak with someone is...
Amazing customer service, very helpful when you need help. I will recommend Trend financial to anyone. Thanks again for your amazing service.
The only thing that is bad about trend is that they ask you to leave a voicemail but they never respond, nor do they respond to emails. Their communication skills needs a lot of improvement but the receptionist is really nice.
They are the most foolish entity I've ever encountered and they lie from head to toe and cheat on people....They will steal your money no matter what....I beg you people stay away from these trend people who appears like the whole world is owing them and they want to take and take from everyone whet...
Horrible horrible company. .. do not do business with these guys.... if I could give zero stars I would... they charge stupid fees for every little thing. ..100 to change a payment date. They say you owe money when you don't..... when they say ok, the next day another rep will call you and you'll h...
My husband and I received financing through Trend. We were lucky that we were able to even get financing so Trend was a blessing to us as we both needed transportation to get to our jobs. They were great in the beginning and I have no issues with the start of it all but now.....well I waited on hold...
ran into some insane fee's through my bank . and trend went above & beyond to insure that no negative credit was incurred thank so much trend finanicial
If you are in need of a car and have bad credit you should definitely consider other options.
This company is the most unethical and fraudulent firm I have ever dealth with in my entire 30 years of age.
They are so racist and arrogant. I decided to go into the office after being unable to speak to anyone for over 3 consecutive days. While over there I met this manager called Rachel who was ...
Up until this day my truck still not fix by these people. They refuse to work with me but make sure they take their money every month. They knowingly sold me a piece of junk and even though I have contacted them before the seven days and even before the month was up they refuse to exchange or fix my...
I paid off my loan from them a few years ago. I just pulled my credit report and it shows that trend didn't close or report it. I will be taking action as that explains why my credit is so low.
Don't do business with them. When I did have the loan and when I had to deal with them it was nothing ...
Systemic Racism,Do not let Trend financial your car, they financial lemon, car which are no good also uncertified car. I have paid them so much high service fees. They prey on poor people. 2008 Jeep I end up paying over 10 thousand dollars. this Jeep is not worth more than a 1000 dollars. They ruin...
I am new to financing a vehicle and had a few questions to ask.The lady I spoke with was so very helpful and now I'm feeling a little less stressed and thinking things are going to work out for me :) :)
spoke with Drunie she helped explain and make things clear for me. and easy to understand
Difficult to deal with to say the least.
1. Attempted 3 times to update address, old address is still on file.
2. Continued to take payments out of my bank account after a lease was paid in full. Had to pay my bank to engage a stop payment.
3. Saved my deposit from the beginning of term so ...
This company stole $2052 from me, I got into a accident , and my insurance company gave me a payout and they kept my half I the money claiming hey had released he funds to me but when I contacted my bank, they said otherwise , STAY AWAY
I m still trying to figure out how I m going to get my money
Amazing customer service. I dealt with Val, and she was on top of everything, even dealt with my insurance company when they were giving me the runaround. Super helpful and willing to work with you.
Returning customer to trend got my 2nd vehicle thanks to boas :) that i had been looking for.. for a better price than found at other dealers thanks trend
Recommended highly to others
Did not work with me at all when I had financial difficulty. Just another predatory lender. Beware
Omggggggggg these guys crooookkksssss it's sooo sad people please save your self
ZERO ZERO ZERO MINUS ZERO Stars. Don't go there. I purchased a car from them and the transmission light turned on before I even got home after I picked up the car. The gave me the run around and told me that my warranty wasn't enough to cover the cost of replacing the transmission. I called the warr...
If I could give no stars, I would. This finance company is ridiculous and a careless. STAY FAR AWAY. Very unprofessional staff, incorrect and fraudulent reporting to credit bureau, reporting missed payment that NEVER happened, wrong amounts, reported multiple accounts to the credit bureau that will...
i joined the trend family last aug have had nothing but a great experience with this company... thanks trend... only question i have is since trend is merging are you still taking new applications...
Horrible company to deal with, they don t give a damn about their customers! Management is completely incompetent!!! This company has been a nightmare for my husband!
Join the Facebook group Customers against Trend Financial
Update:
Their response is a joke, my husbands credit score actua...
I have been a client of Trend for nearly 2 years (of a 3 year term) on a vehicle purchased through their showroom.
First, the interest rates are based on a variety of factors, but largely on your credit history and Equifax scores. The higher the potential risk to Trend, the higher the interest rate...
They helped my credit get back on track by reporting my payments with the credit bureau. Now my credit is on track and I was able to get into a brand new 2018 vehicle! Reason for the 4 stars is that it takes too long to get a hold of a representative.
Gave the vehicle back and they are still trying to take payments. Their fees are out od the park and they use your down payment as last payment so they can charge you more interest. Avoid using ir use with extreme caution
6 months after I gave the truck back I got a summon to small claims court f...
Ridiculous policies. Rip off. They will let your account go into arrears for 2 years without contacting you to inform you of additional charges to your account. They won't send monthly statements unless you repeatedly request them. Next time I will get a car loan from a real bank. It would have cost...
Worst employer I have ever worked for in my entire life!! The management is deplorable and the owners are even worse. They work there employees like dogs and treat them like garbage. No direction and managed by a C.O.O adult child who has no business running a company this size or giving any direct...
Terrible customer service they do not report your loan to the credit bureau on time and they note your car loan as a public record which doesn't always look the best on your credit stay away
This is the worst financial institution I have ever EVER had to deal with. They are money grabbers who offer absolutely no help. They sent a bailiff to my friends residence for failure to have insurance even though she did!! Once she provided it, she then got a $500 bailiff fee even though they had ...
This company is nothing but a disaster. Do not walk away - run! It will cost you mobey, nerves health! Nothing but disaster. After i paid off my vehicle they continued to debit my account illegally and nobody ever returned my call.
They approved me... The staff were very nice. Good service.
I have been trying to get in touch with this company for the past week to help my brother. I have left many messages stating to phone after 3 because he works, they phoned early during the day while he is at work. I have also sent a couple emails, and no return comments or response. They stated ...
Horrible company to finance with, I hope the public does their due diligence & research before financing a vehicle with these crooks, they target inexperienced young drivers and many immigrants. Coming from experience & currently taking legal action against this company I can say that you're better ...
Absolute garbage company.worst customer I've ever dealt with. Just a bunch of know nothing vultures
I WISH I could give 0 stars this is the worst financing company in the world. They are crooks I initially bought my bmw from the worst dealership for 9 grand. I've had this car for over a year I put a down payment of 4grand tell me how after a year of financing I owe 10 grand !!! It is absolutely ri...
I have been with them for 4 years never had a problem with them... They where there for me when I need to get a loan.. They called me today to tell me that my loan was paid off..
Thank you to Roxanne for everything you did for me you where such a big help
Today I went in upset and confused about my account. I was greeted by Roxanne and we discussed my account in details. I was overall satisfied and happy that I met with Roxanne. She gave me a more clear understanding with supporting documents of my account. I left happy. I have been with trend for ab...
They do not explain everything in detail. read and read before your sign. there will be extra charges that they dont tell you about when you are sign ing the papers. i found out on my last payment that i still have to pay 1000 to end the lease. You pay tax on the vehicle than they charge tax again o...
Digusting customer service skills i have ever delt with in my life. They are very rude after you get into your car got my car and all now i still cant get a key for my vehicle but theyve already takin my money now to get a proper key which i paied for is a problem. Im currently on the phone with my ...
Today I got my 3rd vehicle loan from Trend within the past 3 years.... I absolutely love them!!! I don't have great credit and they have worked with me and my husband to make us feel happy, confident and comfortable with their services... their staff is so polite and respectful... they work with you...
Very good place to have an auto loan and very good customer service her name is roxanne very good i refer this company
Just got financed with them for a car I got at Manhattan Motorcars. They told me the rate was 6% and then I found over 3k in fees. My car was 16k and I will repay almost 50k after 5 years. How is that 6%. Scammers!!! Don't use them.
Trend employees were Very friendly and helpful, they took the time to explain everything you need to know about your loan. I would recommend Trend to anyone that is looking for a car loan, they helped me out.
Thanks again.
I just got a car through trend financial and my experience has been amazing they helped me with all my needs... the staff has nothing but amazing to me helped me through getting the car And also helped me with a financial plan so everything is exactly the way I asked for it I would recommend this co...
every single time i call i wait more then 15 minutes or more whether its as soon as they open or mid day, some of the staff dont have customer skills and treat some customers as if we are a regular person on the street
The customer service experience I had with Roxanne was the best experience I've had at Trend Financial. Speak to her if you're having any issues.
I'm a new customer, but have had a very warm welcome and I feel like it's going to be a great experience
This company has been very accommodating to me on two occasions. Last year when I was sick they deferred a few of my payments which helped me quite a lot. This year after being hit with a huge car repair expense they have graciously made suitable arrangements with me once again. I highly recommend t...
This is an update to my previous posting!! After posting this review I was called by the CSR Manager and because of my review, he was made aware of a problem with their phone systems. After the first phone call and the rectification of the issues i was having all was sorted out. He was glad that ...
Trend has great and we'll mannered staff. They (Roxeanne) helped me out with my SUV very quickly.
Worst place ever!!!!!!!!! Not only do the give the highest rate but they also charge $500 for every year u have a loan with them plus they don't report your payments to the credit bureau...called twice stayed on hold forever and still nothing....to yop it off I'm just the co-sighner
They are liars and thieves; They give a percentage and a payback period and after u choose them they change at signing day...They charge you a fee plus tax but they only report the fee without tax to the credit bureau. They charge 3 times what your financial institute charges for a missed payment as...
Bunch of effin crooks. I'm surprised OMVIC has not shut this operation down. This place is an effin boiler room type business. If you do business with them or. If you work for them regardless. You are beneath them and not human in their eyes
Very unprofessional. Slow respond times.I ask them for the balance owing they told me to wait 3 business days to perform a manaul calculation.
A week later the balance was paid in full then they followed to debit my account. They told me that the funds will be put back in 1 week. The front line pe...
always calls and emails saying I'm behind on payments when I'm not. Communication is NOT their strong suit.
*UPDATE*
My vehicle is paid off, had it confirmed TWICE and was told i even had money coming back to me for over payment. 2 days later they took MORE money from me and killed my plans for th...
This company is sick stay away !!!!
Aug 2015 i put down 2500$ on a volkswagen rabbit "2008" with kilometers of 220,000 smh worst choice of my life the car was tagged at the deal 5000$ after signing i would have to make payments of 111$ every two weeks, so i got my car stolen in march 2016 my in...
I bought more than 3 cars over the past 7 years through them and frankly the first time I wasn't very pleased with their services and the agent that I dealt with increased the interest rate up to %13 but the next deals were good and the interest rate was as low as %5 and customer services were excel...
Trend financial really helped me out with the purchase of my new 2007 bmw 335i. It was quick and easy, and on top of everything the agent whom I spoke with "Marcia Thompson" answered all my questions with ease.
Thanks alot Trend financial.
The worst customer service ever! My lease was done in August and I'm still waiting for my ownership to be mailed to me. They have all my paperwork. I've called and emailed countless times with no response. Stay away from this company !!
Bought a 2008 dodge caravan about two weeks ago now, I've been in here 2 twice last two weeks and both times their has been something wrong then when I call it is oh we shouldn't fix it.it isn't covered but we will then I get.it back and it.is back to.the same way I had it! I was also.told.in first ...
DO NOT! I repeat DO NOT even think about doing business with the crooks. I took a 3 year finance on a $10,000 car, only to realise at the end I paid $13,000 + interest because of the way they word their contracts. I'm not sure if what they do is illegal but it definitely should be. Again, DO NOT bor...
Be care full of the loan sharks !
My husband tried to buy a vehicle using Trend Financial .
had lots of problems with the car dealer in regards to safety issues
We email Trend about not picking up the vehicle form the first day we went to pick up the vehicle . But to our surprise they ignore us a...
Trend Financial has exceptional customer service they are always there to help you. Just got off the phone with Muna at ext. 199 she was fantastic in helping me solve my problem and issue. She refunded all the fee's associated with the issue and waived any additional charges that would occur. Highly...
Unlike other reviewers I've had a pretty uneventful experience with Trend. I've been timely with my payments and have never had much reason to contact them (which is the only headache I've had) that is until the end of my term when it was time to pay the HST so I could have my title transferred to m...
Complete Scam Artists
I purchased a Ford Diesel F350 pickup truck from Trend Financial and it was a complete disaster. I had 50% down payment for the vehcile, and it still meant nothing. The sales person was so incompetant that the lease had to be signed a total of 5 different times because of th...
Don t ever do business with these people. I really mean it, run! They only answer the phone if they are collecting money and they don t report to the credit bureau. I could have bought my car cash but the dealership tricked me. He told me taking a lease to own from Trend would help me build my cred...
Bought a truck with my questionable credit. Communication is great, and no problems so far! They do report to equifax, so for anyone who checks this is important. Thank you for helping me rebuild my credit!
We purchased a vehicle in May 2015 and the transmission blew within days of getting it,the company that we bought from fixed the tranny however it blew again two weeks later.So the company put a new tranny in for us at a charge of 1000.00.We had little issues after that until March of 2016 then the ...
Don t get any money from them they charge finance fee $2,500 I don t know that time I just get approved From somewhere $0 finance fee so please please please please don t go there is if you re believe my words...
The car that I purchased from Trend has been the worst car I have ever driven. From day one I had problems with the vehicle. It was making a clanging noise and someone from customer service told me to take it back to the mechanic who serviced the car, which I did, and he said that it was my brakes m...
Do not get financed from them. They are a scam. Charging random fees just for changing your payment date. They came to lock my car and did not make sure if I had insurance. I still had insurance and now they want to charge me 280 dollars just to take the lock off my car. I showed them that I had ins...
Years ago, when my credit score was lower, I needed a car. Trend financed it, but abused an already vulnerable situation by charging 17%.
Fours years later, nearing my contract, and a vehicle not worth it, I have an opportunity to trade and get a reliable vehicle. I called in first, and the most un...
I honestly wish i did my research on these scam artists they call a company they have a bunch of out of control teens working which would explain the lack of professionalism this was my 1st time buying a car and they totally took advantage of that ....i purchased a car for a certain amount agreed b...
they took me on at near criminal interest rates.
said that my payments would be reported to the credit bureau, but nothing was ever reported, even after over a year of never missing a payment.
traded in, for a better deal with a REAL dealership and the dealership had 5 different buyout amounts... ...