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The Malt Shoppe

3.7· 416 reviews
Average ratingAverage
3.7/ 5

Based on 416 reviews

549%
416%
316%
211%
18%
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Kristin DeLao
Reviews 1

I used to love coming here with my family over the years, but recently the service has been horrible. I waited for 45 minutes in line for an ice cream and finally gave up. The cashier taking orders just disappeared for about 20 minutes and found him smoking on the side of the building with several people still in line.

Sarah Day
Reviews 1

The ice cream was great but this is the worst customer service I ve ever seen. They ignore you and just hang out and you try to get their attention and they pretend they can t hear you. Then only give you half your order and refuse to help. Won t be coming here again

Kelsey Stummer
Reviews 1

The place is reasonably priced, but it is incredibly slow, okay food, and not very clean. The fries had no flavor, and when I ordered a milkshake, they literally just put soft serve in a cup. It was not great, and I honestly wished I had stopped at a McDonald's instead.

michael tappe
Reviews 1

The strawberry shake was pretty good but that's the only thing pleasant about my recent visit. Staff didn't seem like they cared and were in no hurry to get anything done (20 minutes just to order). I could tell they were understaffed, but they were moving like turtles. The waffle fries tasted like they had been sitting under a heat lamp for over an hour and had a rubber consistency. The burgers were bland and dry. Onion rings were so so (fresh from a bag out of the freezer and fried). There are much better places to eat in Pagosa.

WonPunchMan
Reviews 1

Seems to be a really popular spot around here. I just had a strawberry malt which wasn't amazing and a little runny to be honest. I would probably just go for a regular shake next time I think. Still worth a stop if you're craving a shake/malt, or some soft serve ice cream.

Angela Kipp
Reviews 1

This place definitely encaptures old school at it's finest; right down to the cashiers with spunk! Not only do they deliver quality food for cheap, but portion size is fair as well. Definitely a neat spot here in Pagosa, and it's easy to find as well. I remember this place from when I first visited when I was 15, and I near 24 (in a about week) now. The staff they have are an awesome group and will be visiting often on my supper break.

Austin Castorino
Reviews 1

I walked in 45 minutes ago. It took me ten minutes through the order line. Now there are still at least 10 people in front of me who still haven't gotten theirs. This better be a great burger. Also, this place is freaking expensive. One of my friends just spent $17 on a bacon cheeseburger with fries and a milkshake.

Chad Didier
Reviews 1

What a hole in the wall. The shakes are good but the rest is horrible. The employees do not wash their hands. The employees were eating and making food at the same time. I asked to have the toppings on the side and they said that they were to busy to do that. The inside was filthy. If I wasn't with other people I would have walked out. Don't eat here!

Mariah Montoya
Reviews 1

Their burgers are basic but decent & go good with the criss-crossed fries or onion rings, yum! They also have a good selection for the kids and nice family atmosphere.
That being said...don't order anything with green chili...it looks like it comes from a can and Is horrible!!

Scott Mills
Reviews 1

We stopped here to get some ice cream. There were a few people in front of us so we had to wait a little. I would say the wait was not worth it. We didn t try anything other then the ice cream so I can attest to that but as for the ice cream which ended up being just soft serve. The cones were stacked high and good for the kids. The milkshakes were super soft and not that great. Over all I was not very impressed. I would say that it s a burger joint using the front of an ice cream shop to get people to come in.

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