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Average ratingExcellent
4.5/ 5

Based on 5,127 reviews

569%
420%
38%
22%
11%
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What reviewers say about The Deep

Generated with AI from 5,127 reviews on Trustburn · updated 44 days ago

Across the cross-section of reviews, customers generally describe The Deep positively, with many calling it a great or awesome place to visit, particularly with children, though a few mentioned minor disappointments such as long queues and parts of the attraction being closed.
What are the most common complaints about The Deep?

The critical reviewers most often describe The Deep as overcrowded and poor value for money, and one specifically complained about a lack of social distancing and safety measures during Covid, saying it was impossible to view anything and they felt unsafe.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sabella Rourman
Reviews 1

So much for the kids to do. A family friendly place with a well-informed staff. The Jellyfish exhibition was a favourite of mine. Other highlights include the large open tank at the beginning of the live exhibits and the Penguin habitat. The young lady we spoke to knew all their names. I'll be back. I'm keen to see the new Penguin babies once they're hatched.

Mwalimu Williams
Reviews 1

Really informative and relaxed with lots of Interactive activities for Adults and Children alike. Can't wait to go back and experience the Two Rivers Restaurant!

Oh and I almost forgot the fact it's Great Value too as the admission we took allows you to return as often as you like over the next twelve months - it would definitely be rude not to since I'm now in Hull

Siobhan Casey
Reviews 1

Really long que to get In on a Sunday unhappy kids before we got in. Grumpy staff (guessing as it was so busy) it was absolutely rammed couldn't get my child close to anything as there was so many people there so basically paid to walk around when we could get close the marine life was fabulous but don't feel like value for money will not be coming again

Billie Ashmore
Reviews 1

We really enjoyed it today my 18 month old son loved it so much to see. The only thing that spoiled it was the fact that I was ill and was sick on the way out. The staff were really nice and helpful brought me water and a sick bucket then let us out through emergency exit so we didn't have to queue with buggy. Thanks again

Paul Reynolds
Reviews 1

The Deep is a welcome space for everyone. Young or old and is disable friendly. As aquariums go, The Deep is one of the biggest. The main tank is three stories high and you have multiple viewing points at different depths allowing views of the fish which prefer different levels. There is also a large range if fish, from leopard and nurse sharks to angel fish and turtles. Yes, I know turtles aren't fish but you get the idea. The venue also has rooms that can be used for education and on this score, as you would expect, The Deep is highly educational. It doesn't shy away from tackling the difficult issues of plastic pollution or sustainable fishing either. Oh, and they have penguins too! All in all, its well worth a visit. Though I'm biased, I live in Hull and will promote it at every opportunity. Having said that, I visit The Deep at every opportunity I get. Their pay once and visit as often as you want within a year free (except key dates such as Bank Holidays) is a real bonus. There's nothing more than spending a few hours relaxing watching the fish.

sue pendleton
Reviews 1

Nice day out with my parents . Felt sorry for the large fish with not much movement space. Cafe was the smallest portion I gave ever seen and cost me 5 pounds. For veg and potatoes, smaller than a child portion. I am vegan and didnt see any vegan option. I will take my own food next time.

Melissa Mongan
Reviews 1

Not been anywhere with the family during the pandemic and chose the deep with it being indoors and wheelchair accessible but mainly due to have timed arrival slots made it avoid any overcrowding. The kids loved it and suitable for all ages. Staff were very polite and helpful. Would highly recommend

Phininder Balaghan
Reviews 1

Amazing! There is a lot of interactivtivity. And so many daily things going on that you'll always find something entertaining! The range of aquarium (and non aquarium) life here is just amazing. Way better than a sea life center. The tickets are well priced - around 11-15 pounds, and a year long entry. The gift shop here is huge- with a wide variety of items available to purchase!

Brian Stevens
Reviews 1

Drove for nearly two hours on a wet and soggy Sunday to see this place with my wife and teenage daughter (who needed photos of the marine life on show to help with her A - levels) It didn't disappoint. Glad we arrived early as parking was no problem at 10.00am and was right outside the main entrance. So much to see here... Rays, sharks, turtles, frogs, penguins and fish of all shapes and sizes! Recommended!

Martin E
Reviews 1

Well worth the visit.
This sea aquarium is different from all the rest as it explores the history or our planet and the oceans. All the exhibits are easy for all the family to understand.
There is access for disabled users. Parking is easy and affordable.
Staff are all friendly and helpful and the food facilities are good.
Using our annual pass we have been a couple of times now and really enjoyed it.
It's rare for me to score any venue so highly but we think the Deep really deserves 5 stars especially as a charitable organisation.

Yorkshireman
Reviews 1

Fantastic place to visit, cant wait till my lad is older so we can spend more time here. Great value if you get the yearly pass, you can visit as often as you like and it only costs a couple of extra quid. Does get very busy in school holidays and rainy days like any indoor venue. well worth a trip.

David Patrick
Reviews 1

Bit overpriced and you can easily go round it "to quick" was also annoyed as the cafe doesn't have any still drinks in the soft drinks fridge; fizzy or water!!

Very clean however and you can tell the staff work very hard to fulfill the best experience. For me and my family however it was a lot of hype, with minimal pleasure.

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About The Deep

Address
The Deep Business Centre, Tower St