The Community Trust

The absolute worst. Treat their clients, and poten...

The absolute worst. Treat their clients, and potential clients, like garbage. Stay far, far away.

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Worst service ever! I have spent hours of my life...

Worst service ever! I have spent hours of my life this month dealing with this incompetent bunch regarding RRSP arm's length mortgages. They have always been difficult but they even outdid themselves. Wasted 2-3 weeks doing a simple transfer of funds into their institution to finance private mortg...

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As a mortgage broker, I have been working with th...

As a mortgage broker, I have been working with this company for residential mortgage cases serving clients' needs. As a B /Alternative lender, it often has very competitive rates in the industry, which is important for clients.

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Negative experience. This company assumes that if ...

Negative experience. This company assumes that if you are their client you must not be responsible. They insist on paying your taxes, collect the money and then don t pay your taxes on time. They create reasons to ask for more money be they extra fees or unusual upfront fees. Beware of a broker wh...

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Very unpleasant experience. Rates are very high an...

Very unpleasant experience. Rates are very high and with other unexplainable fees. Poor customer service and lousy staff unwilling to listen to any complaint. Not a good place for anyone.

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Not happy with the crazy fees and horrible reporti...

Not happy with the crazy fees and horrible reporting format. The balance on your account isn't really correct so you're left guessing as to how much is your total. They need to seriously grow up like Olympia Trust and fast.

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Try to avoid this company at all costs. If i could...

Try to avoid this company at all costs. If i could give them 0 star I would. We tried contacting them during the pandemic in March, about 5 times and we still haven't gotten a reply.

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PLEASE PLEASE STAY AWAY FROM THEM

PLEASE PLEASE STAY AWAY FROM THEM

ONLY MORTGAGE BROKERS AND AGENTS WILL RATE THIS 5 STAR BECAUSE THEY MAKE AT LEAST 1% COMMISION WITH COMMUNITY TRUST,
All their underwriters and fulfilment specialist has no idea what they are doing they will make you wait for months yes literally months and char...

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This the worse company I ever seen

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If there was a negative rating thats what I would ...

If there was a negative rating thats what I would be giving this company. This company cares about nothing but the bottom line. The only thing they set their clients up for is FAILURE. Their fees are set to rob their clients. Their true colours show just in the reviews that have been left thus f...

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I wish I could give this company half of a star, I...

I wish I could give this company half of a star, I had a very bad experience with them they gave me a commitment and a closing date and they ask me for so much paperwork and they cancel the deal on the closing day
People stay away from this company they will waste your time and money not good for b...

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I have been trying to contact this company as they...

I have been trying to contact this company as they ran my credit and I had never even heard of them until I saw the report on my equifax. I ve tried several extension numbers and left several messages as no one ever seems to pick up the phone or return calls. The receptionist is useless as she canno...

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I've been dealing with this bank for over a year n...

I've been dealing with this bank for over a year now and honestly I have nothing bad to say about them. They given me the best customer service and professionalism whenever I have to deal with them. I dealt with several people from Community Trust and all have been great, but I have to mention the e...

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I currently have my mortgage with them...their rat...

I currently have my mortgage with them...their rate is WAAY too high and the fees are ridiculous. It costs $100 if you need to get a copy of your mortgage statement and more for other requests. The customer service is also horrible. I've had a mortgage prior to this one for over 10 years and have ne...

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Community Trust came through when other lenders we...

Community Trust came through when other lenders were too strict with the servicing. Raminder took a common sense approach to the deal which made it work, and the client could not be happier.

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Thank you Community Trust for helping us work thro...

Thank you Community Trust for helping us work through a difficult file. Raminder and Ryan both helped us get the deal done in a timely manner. You guys rock! Looking forward to funding more deals with you Community!

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horrible little company, 4 weeks dozens of emails ...

horrible little company, 4 weeks dozens of emails and calls and no one will respond..and this is trying to give them money. should be able to give zero stars.

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Do yourself a favour and stay away from this compa...

Do yourself a favour and stay away from this company. There are much better lenders out there in terms of customer service, rates and fees My lawyer will not deal with this company again. Both home closings were delayed, due to late paperwork by CTC.
You have been warned...

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Don t deal with this trush company if you want the...

Don t deal with this trush company if you want there is home trust company they give you their word

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The worst motgage broker to deal with, when they a...

The worst motgage broker to deal with, when they actually pick up the phone that is.

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I can imagine why people write all sorts, it can b...

I can imagine why people write all sorts, it can be a difficult time when a mortgage is needed.

My wife and I have been with them for awhile and the renewal & refinancing process have been easier than going through a mortgage broker.

They were responsive by email and phone calls.
Thumbs up to...

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I am so happy I decided to NOT do business with Co...

I am so happy I decided to NOT do business with Community Trust after taking advice from friends to stay away from them. Their response times were late, their fees are criminal, their staff don't seem to care nor did they treat me like a valued potential client, their website sucks, overall a dumpst...

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bad experience with this mortgage company, they ...

bad experience with this mortgage company, they just ask you to send in more infos if they dont want to give you an approval but when you do have a legit incomes dont waste your time and stay away from them

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Don t trust this company it wast your time

Don t trust this company it wast your time
They said yes after that ask alot alot and alot of paper and said no

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This rating is ONLY FOR THE INVESTMENT SIDE SERVIC...

This rating is ONLY FOR THE INVESTMENT SIDE SERVICE that service is simply terrible!

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I have never dealt with a company that seems to be...

I have never dealt with a company that seems to be ignoring my calls. Since day one when I tried to reach them they never pick up their calls and Iam told to leave a voicemail every time with a 24 hour call back. Not only that, but they absolutely to not return calls either. I would leave message...

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A terrible company to deal with for Customer Servi...

A terrible company to deal with for Customer Service. Imagine their vm stating that someone will call you back within 3 business days and not even fulfilling that slow response time. Emails and phone calls do not get answered, yet they are not a very busy company, compared to the likes of Olympia Tr...

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Working with Community Trust is always a great exp...

Working with Community Trust is always a great experience! Their underwriters, BDM's and Managers at Lending are easy to reach, communicate regularly and work together to get the deal done. I have done deals with Community Trust and they continue to be one of my favorite Lending Partners.

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First take a look at the fact that only mortgage b...

First take a look at the fact that only mortgage brokers or specialists are giving 5 star reviews and they are the only people they are responding to by name.

Just don't want anyone else going through what the families I know have gone through. These guys really don't care about the client, plea...

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Have had so many deals not close on time. Can nev...

Have had so many deals not close on time. Can never get a hold of a Live person. All voice mail and have sent countless emails and no one ever responds.

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Community Trust is the most pleasant and reliable ...

Community Trust is the most pleasant and reliable financial institution for a small business owner like me. Staff are well trained, experienced and very helpful.

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I am self employed and I had a good experience get...

I am self employed and I had a good experience getting a mortgage from Community Trust. They were there for me when other lenders were not. I was happy to provide all the paperwork they wanted, and the interest rate and broker fee was what I expected because I was a high risk client. I remortgaged e...

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Atrocious experience with this company. Unresponsi...

Atrocious experience with this company. Unresponsive to requests from my lawyer for payout. Being charged fees that I should be charged including an extra payment that was refunded to me after the same payment was taken twice now being billed back to me also an urgent service fee after my lawyer spe...

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I have pulled my RRSP portfolio from Community Tru...

I have pulled my RRSP portfolio from Community Trust Company and I do not have any regrets about it. Their RRSP department is just terrible. They have only one person who knows what the heck she is doing. That is Clevia Martins. All others are just a shame...

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Worst experience of my life! Not only did they giv...

Worst experience of my life! Not only did they give out my personal information and what I owed on my mortgage but also my SIN. I only found out when a gentleman came to hand me my papers and ask if I had his by any chance.. I m in east York and he is in Vaughan. I had people calling telling me I w...

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I like to judge for myself.... so I did, this comp...

I like to judge for myself.... so I did, this company is very unprofessional, no communication, don't answer emails, or return calls, very slow to do anything... I'm taking all my money out and never looking back...

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Don t trust this company they gonna leave you in h...

Don t trust this company they gonna leave you in half way i get approved for mortgage and I signed the paper with them and they canceled it every thing and i lost everything the house the payment never deal with them never never never

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My preferred lender for mortgage financing needs o...

My preferred lender for mortgage financing needs of Canadian business owners. Great people, nice solutions

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ABSOLUTELY TRASH LENDER! BEWARE OF RAMAN AND ALL T...

ABSOLUTELY TRASH LENDER! BEWARE OF RAMAN AND ALL THE OTHER INCOMPETANTS WORKING THERE

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Disturbing to know that a company like this still ...

Disturbing to know that a company like this still operates in Canada! They are thieves and play with their clients money! They are going to get sued

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