What reviewers say about Taj Samudra hotel colombo
What are the most common complaints about Taj Samudra hotel colombo?
Based on the lowest-rated reviews on file, critical reviewers most often complained about poor food quality, rude or unhelpful staff, and weak service or management standards.
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Nice place for lunch Buffet. I Had International Buffet from here. Recommend place.
The hotel is just across the street from the ocean. The room service, Housekeeping and front office staff deserve complimentary. Most of them are friendly like Shashika and engage in small talk apart from providing useful tips to first timer to Colombo. Overall the stay was positive
Clean place with a courteous staff. Specially the food was amazing. Recommended
One of Good Taj Property. Ask for sea facing room. Loved food in India restaurant.
Hotel was nicely decorated. It was christmas time. So christmas decoratioms were everywhere and they were really beautiful. A live singing of a female singer gave a very good music. Hotel was very clean.
This is a really nice place. The service was great and I loved my experience here.
The hotel is well maintained and staff are friendly. We just stopped here for a cup of coffee, I enjoyed my time here.
Sea view rooms are amazing, with balcony. Rooms are being remodeled
They are the pioneers in hotel business in sri Lanka yet their delicacies limited to indian taste because may be they wanna maintain their originality
The Taj Samudra was not my favorite hotel... because the food was bad.. well i didnt like it atleast BUT!!! now however after the refurbishment this place is amaaaaazing!!!... its really good. it looks better than what it used to and the food is awesome. they've got ample parking and the staff is really good.
Julian Anthony
Flipit Media
Went there for a dinner meet with a friend in one of the private alcoves.
A true blue 5 star property, awesome ambience, decor, food and service......pricey too! Keep at least 10k in your wallet when entering :)
Hotel looks good, staff are helpful and polite, plenty of parking and a selection of great high end restaurants located on premises.
Taj has many restaurants at one place, also hosts one of the best NYE party.
I stayed there for 2 nights on a business trip to Colombo. The room was a bit old but it was well-maintained. I did not get a seaview room, but can imagine that it would look wonderful during sunset, as the hotel is facing west towards the infinite Indian Ocean. All the staff were extremely polite, friendly, and Shashika took an extra step to make me feel at home I have stayed in a number of 5-star hotels but this is one of the few that really makes me feel at home.
Excellent hotel, with an old world charm and opulence known only to the Taj. Accommodations are a mixed bag right now, some of the rooms are getting upgraded. Amenities (in room) are basic, not really 5 star, though the facilities and restaurants are top notch.
Great Hotel in Colombo just across the Sea. Rooms are big, staff is professional, food is good, pool is warm and opens till 2200 Hrs all days. Check-in was fast, checkout was faster. Ubers available easily. One Galle Face mall is in walking distance of 7 minutes
5star hotel
Delicious foods
Visit Pebbles, have the food. The drinks are extremely expensive (750 for Iced Coffee??), but the food it worth the visit.
Lunch buffet is amazing with a number of cuisines to choose.
Pebbles is a nice place to hang around and have a meeting or a discussion ..
Good and not one of the luxury hotel as i expected.
TAJ IS OFFERING DELIVERY SERVICE ON SELECTED MENU ITEMS DURING THE COVID CURFEW - THIS WAS OUR EXPERIENCE... Their food is an utter disappointment. Smaller restaurants do a better job. Their fish and chips was cold and the chips were dry. It was accompanied by a tiny tub of what is supposed to be tartar sauce but nothing like it. As you can see even the packing is mediocre and for this they charge Rs 1500. Food from small establishments do a better job of packing, presentation, quality and taste. Their vegetable biriyani is basmati rice, some biriyani masala, carrots and beans and for this they are charging 1000 Rs. Their dal makhani is basically dhal dowsed in a tomato based gravy and lots of oil... it is NOT at all what one would expect from supposedly reputed international hotel chain or if one is familiar with a proper "dhal makhani". All this food costs over Rs 6000 rupees and more..DISASTROUS!... Would NOT recommend. !!!
I had stayed here with a colleague for 2 days on a business trip. The hotel had the all that you would expect from a Taj brand. Nothing beats the Taj hospitality. Housekeeping team led by Shashika and room boy Tilak was amazing. Good chinese food, reasonable bar and authentic north indian restaurant - navratna made us wow.
Nice place in Colombo to get relaxed. Dinner buffet didn't meet up to the expected level.
Very nice and neatly maintained. . . One can feel the essence of Taj brand. . .
The food at the Pool side cafe was really good. I tried out the Nasi Goreng and it was a huge portion for me. Tastes really good.
The location good and suits for any event. Environtment also created in very greener way.
I came in to pick up my Guests ( An Australian Family) at 10.30 AM today and the Doorman on duty did not allow me to even report to the Reception, mentioning the GM has instructed them not to allow any vehicles in the front Area, He was so Rude and almost abusive and was on the conclusion that we like to loiter in the lobby area. I tried to explain to him that I just need a moment to go into the reception area and inform them to tell my guests that the pick up vehicle had arrived. This shows clearly the pressure applied to lower grades, and they in return make a huge mess creating a very bad image, as Guides, we always report & discuss with our Guests and among us. Many other hotels that has much lesser parking space, manage much more efficiently in a very welcoming and hospitable manner, and maybe it is the wrong attitude of the top management flowing down in the most disgusting form. So next time all visitors are hereby requested to kindly use public transport so no vehicles would obstruct the front.
Food was so excellent in breakfast as well as dinner .
Chef Mr.Dhayalan was in the live kitchen was so friendly with each and every guest which impressed us.
Rooms were neat and clean
SPA was also good
One suggestion is that you can offer Minaral water bottles as complementary instead of ordinary drinking water.
Poor n laid back service. Staff doesn't understand and they are not trained as per Taj standards. Very poor experience
Had a lovely meal at navarathes at Taj! Love the food, love the service, love the staff (Charuka, Dilenka, kobi, and Anita) definitely worth 5 stars all around!!!
Anushka, the concierge manager.....
Very nice and helpful ..
My husband is missing I got panic..
He helps me lot ....
And make my atmosphere comfortable
The experience which I had when visiting Taj was less than disappointing. It was an office end of the year party and we were bringing in handmade decorum. The staff were, initially, very rude and asked us to use the service entrance since we were not dressed for the occasion, even though they were informed of this beforehand. Their treatment was impolite and insulting and crudely said that they'll be providing no manpower to aid with our belongings (luggages included). Even though we put in effort to make the event a success, this discourteous demeanour they showcased was a huge drawback for most of the people in the event.
Oh and also, food provided was below mediocre as well.
Very good staff and good ambience. Location is perfect.
Wow. Great property. First time I visited Taj samudra. Great service. After long time I met my friend madhusnaka. He also given great service for us. And thank u pebbels team.
Nice Indian Cuisine. Value for money. Great ambience.
CIABOC Conference on Asset Declaration Law of Sri Lanka
Was at a function and the quality the halls are not upto standard. First the carpeting so old it reminds of designa seeing 30 yrs ago. Food is average and norhing exceptional. Overall experience is below expectation. 8 years apart, nothing good to say
One of old star class business hotel in Colombo . Tast food .Good service
get experience legendary luxury, ultimate convenience and stunning ocean views at Taj Samudra ,Colombo.
Golden dragon
We got an excellent service from angela we came to Celebrate our anniversary, she gave us an excellent service food was delicious and the ambience is also very relaxing, overall excellent in every aspect
Excellent! We had the perfect time. The staff was super friendly & hospitable.
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