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Taj Samudra hotel colombo

4.5· 2,830 reviews
Average ratingExcellent
4.5/ 5

Based on 2,830 reviews

569%
422%
32%
22%
15%
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What reviewers say about Taj Samudra hotel colombo

Generated with AI from 2,830 reviews on Trustburn · updated 89 days ago

Customers generally describe a clean, spacious, and friendly hotel, though some feel it is dated and others have raised concerns about staff behaviour and food quality.
What are the most common complaints about Taj Samudra hotel colombo?

Based on the lowest-rated reviews on file, critical reviewers most often complained about poor food quality, rude or unhelpful staff, and weak service or management standards.

AI-generated from reviews on this page. Verify anything important with the company directly.

manik shadesh
Reviews 1

The hotel is just across the street from the ocean. The room service, Housekeeping and front office staff deserve complimentary. Most of them are friendly like Shashika and engage in small talk apart from providing useful tips to first timer to Colombo. Overall the stay was positive

Julian Anthony
Reviews 1

The Taj Samudra was not my favorite hotel... because the food was bad.. well i didnt like it atleast BUT!!! now however after the refurbishment this place is amaaaaazing!!!... its really good. it looks better than what it used to and the food is awesome. they've got ample parking and the staff is really good.
Julian Anthony
Flipit Media

Lakmal Abeysuriya
Reviews 1

I stayed there for 2 nights on a business trip to Colombo. The room was a bit old but it was well-maintained. I did not get a seaview room, but can imagine that it would look wonderful during sunset, as the hotel is facing west towards the infinite Indian Ocean. All the staff were extremely polite, friendly, and Shashika took an extra step to make me feel at home I have stayed in a number of 5-star hotels but this is one of the few that really makes me feel at home.

Jyoti Prakash Panda
Reviews 1

Excellent hotel, with an old world charm and opulence known only to the Taj. Accommodations are a mixed bag right now, some of the rooms are getting upgraded. Amenities (in room) are basic, not really 5 star, though the facilities and restaurants are top notch.

A lovell
Reviews 1

TAJ IS OFFERING DELIVERY SERVICE ON SELECTED MENU ITEMS DURING THE COVID CURFEW - THIS WAS OUR EXPERIENCE... Their food is an utter disappointment. Smaller restaurants do a better job. Their fish and chips was cold and the chips were dry. It was accompanied by a tiny tub of what is supposed to be tartar sauce but nothing like it. As you can see even the packing is mediocre and for this they charge Rs 1500. Food from small establishments do a better job of packing, presentation, quality and taste. Their vegetable biriyani is basmati rice, some biriyani masala, carrots and beans and for this they are charging 1000 Rs. Their dal makhani is basically dhal dowsed in a tomato based gravy and lots of oil... it is NOT at all what one would expect from supposedly reputed international hotel chain or if one is familiar with a proper "dhal makhani". All this food costs over Rs 6000 rupees and more..DISASTROUS!... Would NOT recommend. !!!

Cycil Ekanayake
Reviews 1

I had stayed here with a colleague for 2 days on a business trip. The hotel had the all that you would expect from a Taj brand. Nothing beats the Taj hospitality. Housekeeping team led by Shashika and room boy Tilak was amazing. Good chinese food, reasonable bar and authentic north indian restaurant - navratna made us wow.

laksiri kamal fernando
Reviews 1

I came in to pick up my Guests ( An Australian Family) at 10.30 AM today and the Doorman on duty did not allow me to even report to the Reception, mentioning the GM has instructed them not to allow any vehicles in the front Area, He was so Rude and almost abusive and was on the conclusion that we like to loiter in the lobby area. I tried to explain to him that I just need a moment to go into the reception area and inform them to tell my guests that the pick up vehicle had arrived. This shows clearly the pressure applied to lower grades, and they in return make a huge mess creating a very bad image, as Guides, we always report & discuss with our Guests and among us. Many other hotels that has much lesser parking space, manage much more efficiently in a very welcoming and hospitable manner, and maybe it is the wrong attitude of the top management flowing down in the most disgusting form. So next time all visitors are hereby requested to kindly use public transport so no vehicles would obstruct the front.

ganesan ponnusamy
Reviews 1

Food was so excellent in breakfast as well as dinner .

Chef Mr.Dhayalan was in the live kitchen was so friendly with each and every guest which impressed us.

Rooms were neat and clean

SPA was also good

One suggestion is that you can offer Minaral water bottles as complementary instead of ordinary drinking water.

Umar Nazeer
Reviews 1

The experience which I had when visiting Taj was less than disappointing. It was an office end of the year party and we were bringing in handmade decorum. The staff were, initially, very rude and asked us to use the service entrance since we were not dressed for the occasion, even though they were informed of this beforehand. Their treatment was impolite and insulting and crudely said that they'll be providing no manpower to aid with our belongings (luggages included). Even though we put in effort to make the event a success, this discourteous demeanour they showcased was a huge drawback for most of the people in the event.

Oh and also, food provided was below mediocre as well.

Kasun Perera
Reviews 1

Golden dragon
We got an excellent service from angela we came to Celebrate our anniversary, she gave us an excellent service food was delicious and the ambience is also very relaxing, overall excellent in every aspect

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