Steele Auto Group

BMW dealership. Be wary of up-selling from service visit

Ok so if you would have asked me last week what my very Least favourite shopping excursion would be, I would have % said buying a vehicle.
I Loathe vehicle shopping( or do I?)!!! I have found it to be super overwhelming and stressful and by the end I feel like just crawling under a table and tossing my credit card at anyone who s still talking.
Well this week at Steele on Portland street my experience changed 100 percent. (And it wasn t easy) my order was tall and tailored to an extremely busy family of five, small business owners, luxury lovers, German shepherd parents and people who need all their needs met!.
Well we walked in not quite sure what we wanted and after a casual afternoon Mark Landry of Steele had both my husband and I on board and actually excited about our purchase. And there was no cheese or fluff, just facts, honestly and a keen ear to hear our needs. Once the vehicle was firmed the whole Steele team came together and made the process a breeze. Mark was so technologically advanced but also balanced with humour, he made sure we had the Knowledge we needed behind this investment it ended up being a pleasure.
Thank you to all the staff at Steele , looking forward to the next!

Jessica

Poor service.no professionalism or intergrity. Graham Owen is a lier. Once I launched BBB complaint against them he lied that it was not received by him or his stuff then accused me of calling his estimator late at night and early in the mornings. I requested proof for such insane accusation which of course he could notnprovide. I called that place once in the morning during business hours and after speaking to their Dispathcer/ Assistant Manager knew that I will get no resolution with them. Stay away from this business people.

I just called to make a service appointment, was transferred to service department and on hold for approximately 15 minutes and suddenly the repeating message stopped and voicemail kicked in and told me to leave a message. Why would that not kick in 14 minutes earlier if you weren't going to bother taking my call?? You're right, I would like to take my business elsewhere.

Salesman Steve and the staff at Steels VW did a great job resolving a problem with my vehicle with respect and being very appreciate of a first time customer, Thank you