I called Starrett to get an updated ETA on a repair we had sent them.
The first time I called I was transferred to Chris. Chris apologized and informed me I was transferred to the wrong person but if I give the operator more information she would transfer me to the correct department.
I called right back and this time asked for the repair department. I gave detailed information about my inquiry and the nice young woman said "hold please." Seconds had past and Lo and behold, Chris answers the phone again! I laugh a little letting him know it was me again.
I could hear the frustration in his voice as he apologized numerous times and was confused as to why I was getting transferred to him. Chris then very politely asked for my contact info and assured me that he would find out who i needed to speak to in order to get the information I was inquiring about.
Moments later I received a phone call from Debbie who informed me that she got a message that I was looking for some information about an ETA. After I gave Debbie the details, she said she would get the information I needed and would call me back. Debbie called me back within a half hour with the information I needed!
Shortly after I spoke with Debbie, I received another phone call and this time it was Chris! Chris just wanted to follow up and make sure someone called me back and I got the information I was looking for. I told him that I spoke with Debbie and she did help me out. I thanked him for all his help and Chris informed me that if I needed anything else to just let him know.
I understand this review may be longer than my intentional "Hey that guy Chris that works for you, is Awesome! but he took time to make sure I was taken care of and I'd like to let everyone know it was appreciated and above and beyond great customer service!!
Thank you Chris and Debbie!
Not a great place to work. Yes, they are hand made tools, but it s not worth it. No one, especially the bosses listens to you or takes your ideas or concerns seriously. They do what they want. I wouldn t recommend working for them. (Especially if you re a woman, all the men are power hungry)
Great quality, these guys make consistently precise and accurate tools across a wide range of products including super-accurate references and rulers. I have a large set of tools from Starrett, and I find that they measure more consistently and accurately than other brands I've found. The make some great smaller stuff too (scribes, center punches, feeler gages) that hold up better than other brands.
I was looking for a STARRETT brand electronic caliper.... only to find a re-branded Import model with the Starrett name put on it. If I wanted a zombie, I could go to Harbor Freight or elsewhere, and get it for 40.00 instead.
It is truly sad to see you do the same as General, Craftsman, Brown & Sharp and others.
Once a brand gets diluted, even the items still made here become suspicious.
I was willing to separate myself with extra currency for this purchase.
Now I guess a Mitutoyo will be the one, if I can find one that is legit, and not a knockoff.
Their American made product are top notch the Chinese products of the same quality can be had cheaper.
I think I will apply. Been buying their stuff for years.
Precise, accurate quality metrology equipment that is maintainable and lasts for a long time.
When I need a measurement with well-specified NIST-traceable accuracy Starrett is the brand I reach for. Good selection of friction-thimble mics means thousandths and even "tenths" (0.0001") are easily and repeatably measurable. Great precision rulers and dial gages too!
Precision micrometers, indicators, height gauges, vernier calipers so stable and reproducible in our shop. Pay a little more, and they last a lifetime. They have a feel in the hand that no others have, that make these tools a pleasure to use. You walk away with certainty in your measurements.
News
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
Widgets
Get the widget for your site →About Starrett
Starrett: Micrometers, Gages, Machinist Tools, Force Measurement, Precision Granite, Video Measurement, Optical Comparators, Band Saw, Jobsite Tools..
Starrett: The Ultimate Destination for Precision Tools and Equipment
If you are looking for high-quality precision tools and equipment, then Starrett is the ultimate destination for you. With over 140 years of experience in the industry, Starrett has established itself as a leading manufacturer of micrometers, gages, machinist tools, force measurement devices, precision granite products, video measurement systems, optical comparators, band saws and jobsite tools.
At Starrett, we understand that precision is everything when it comes to manufacturing and engineering. That's why we have dedicated ourselves to producing the most accurate and reliable tools on the market. Our products are designed to meet the needs of professionals in a wide range of industries including aerospace, automotive manufacturing, construction engineering and more.
Micrometers
Our micrometers are some of our most popular products. They come in a variety of sizes ranging from 0-1 inch all the way up to 12 inches or more. We offer both digital and analog models depending on your preference. Our micrometers are made from high-quality materials such as stainless steel which ensures their durability.
Gages
We also offer a wide range of gages including bore gages which measure internal diameters accurately; height gages which measure vertical distances; depth gages which measure depths; thickness gages which measure thicknesses; radius gages which measure radii accurately among others.
Machinist Tools
Our machinist tools include calipers that can be used for measuring inside dimensions or outside dimensions with great accuracy; dial indicators that can be used for measuring small distances with great accuracy among others.
Force Measurement Devices
We also manufacture force measurement devices such as force gauges that can be used to test tension or compression forces with great accuracy.
Precision Granite Products
Our precision granite products include surface plates that provide an ideal reference plane for work inspection purposes among other applications where flatness is critical.
Video Measurement Systems
Our video measurement systems use advanced technology to provide highly accurate measurements quickly without any human error involved during data collection process making them ideal solutions when dealing with complex geometries or parts requiring multiple measurements at once like gears etc..
Optical Comparators
Optical comparators allow users to compare two objects side by side using magnification lenses making them ideal solutions when dealing with small parts requiring precise measurements like screws etc..
Band Saws
We also manufacture band saws designed specifically for metal cutting applications providing clean cuts every time without any burrs left behind ensuring smooth surfaces after cutting process is complete making them ideal solutions when dealing with metals like aluminum alloys etc..
Jobsite Tools
Finally our jobsite tools include hand-held power drills designed specifically for construction sites providing maximum power output while minimizing operator fatigue ensuring efficient work progress throughout project duration.
Why Choose Starrett?
There are many reasons why you should choose Starrett over other manufacturers in this industry:
1) Quality - We use only high-quality materials in our products ensuring their durability.
2) Accuracy - Our products are designed to provide highly accurate measurements every time.
3) Reliability - You can count on us to deliver consistent results no matter what application you're working on.
4) Innovation - We're always looking for ways to improve our product line so we can better serve our customers' needs.
5) Customer Service - Our team is dedicated to providing excellent customer service before during & after sales process ensuring customer satisfaction throughout entire buying experience.
Conclusion:
In conclusion if you're looking for high-quality precision tools & equipment then look no further than Starrett! With over 140 years' experience producing some best quality instruments available today coupled together innovative designs backed up by excellent customer service there really isn't anyone else who comes close!
- Website
- starrett.com
- Address
- 121 crescent street
- Categories
- Mechanical or industrial engineering