Horrible customer service, they deny ALL claims and you have to call in for almost every SINGLE claim, not to mention the wait times for their customer service department are horrific. I have been on the phone for over 15 minutes on hold and I haven't even spoken to someone yet. All your hear is a r...
Great place to work. Fast paced. Growth opportunities. Great benefits.
Appreciate that when they received a letter by accident from me, with a check to a contractor, they returned it to me immediately. Very professional. Thank you!
Beware!! I cannot wait to start to gather my fellow Union Members together to Stop this company from handeling our Pension Fund!! The Customer Service people are Rude! They say they don t have enough help to handle the load of Union Members requesting their Pensions. I will right to whom ever I have...
Website is always down and you cannot speak to anyone without an audit number from their website or fax. Never got any of my 7 fax requests and cannot reach a Rep.
Awful insurance.. Switched over to these guys after union changed from jas. I would highly recommend not dealing with swsa if you have the opportunity. I have sent multiple of the same papers they are requesting by fax/mail and somehow they never get it. Wait time for customer service is always a lo...
TERRIBLE, claims get sent back undeliverable, and they refuse to answer the phones to let providers know what the patient benefits may be
I wish I could rate this company as a -(NEGATIVE) Trillion but I have to give it a star just so they will post it. This company is the worst at claims, customer service, and extreme not so prompt payments to my providers. They have denied every claim and come up with excuses why they cant pay it. Li...
I would strongly discourage patients and providers from being contracted with this company. As an employee for a providers office; I have come to discover that there is no customer service or integrity. The provider's line; does not return calls. The escalation line; does not return calls nor addres...
The service they offer for dental providers is terrible. The online web portal is a joke! and then after you go thru hoops to talk to some one, and the "audit number" they are still NO HELP, the customer service rep couldnt even tell me anything and then when I asked to speak to a supervisor she s...
Horrible company. Still hasn t processed a pension claim that was applied for 7 months ago, well past the 90 days they said it would take. Every phone call results in a version of the check is in the mail lie! What can I say that hasn t already been said about lack of customer service, lack of...
It administers insurance programs for unionized organizations. The system for checking in to seeing someone is long and dated.
Southwest Service Administrators provider portal is the absolute worst, it rarely works. Their system for obtaining ANY information is absolutely insane and extremely inefficient for Dr offices. You are forced to go through a trudge of questions only to receive an audit number and THEN you can call ...
Very unprofessional employees when you are trying to follow-up on a claim. Rep refused to let me speak with a supervisor by telling me my situation didn't warrant a supervisor. Once I demanded she placed me on hold and what do you know she transferred me to a voicemail that was full! Horrible custom...
I have been trying to get my Pension, that has been owed to me, for over a year! I'm now taking it to the Union President, and BBB. Have attempted 3 times to speak with a Supervisor, and she is ALWAYS "Unavailable."
I no longer get to use my doctor because you decided to change a great insurance company to cigna which my doctor is not on. I hate going to the cattle call doctors. Cattle Call doctor " I am sorry we can not see you about that spot on your foot we are only covering the cough today. Please make anot...
Great company I can always talk to great customer service agents and was never disappointed
Waited on hold for 20 minutes and then hung up on 10 minutes before closing time.
They have taken months to process my claim and give me my money.
*update*
They finally "processed" my claim to send it to further review. I don't understand why they can't process two cavity fillings! I am convinced they are trying to keep my money. I ask them why it's taking so long and I can't...
yeah I called and scheduled appointment same day and took care of me that same day.
I came to check out the reviews and I'm not surprised at how BAD they are. This place is the worst. Nobody has answers, they'll direct you to another person 2 or 3 times and no manager or anyone will talk to you to find out more information.
I was denied a claim recently because my "Briefly descr...
When I've taken proper steps with my healthcare as instructed on forms or notices, I've never had an issue whether it be my claims being processed or questions needed answering.
Trying to collect my pension which they are now the administrators of. The staff is rude not helpful. They will not talk to me by phone told me in a letter any correspondence will be done by mail and they will respond within 30 days. Wrote them a letter over 30 days ago and still no response . Ca...
After Lisa M. Denied my claim, because the itemized bill did not include the ADA codes, I called her, on a Friday, and she hung up on me
Terrible company! I have been trying to get on my husbands insurance for over a month now. Turned in all the paperwork over a month ago and called to make sure it was all there. They said it was. Two weeks later I called again to make sure we had everything because I hadn't heard anything from them....
I can NEVER get a hold of a customer representative. Longest I've waited to be spoken to was 45 minutes, even then I couldn't speak to anyone.
I was working there and found that they dont know how to train people and when they do train they rush to put you on the phones. When you get one call that gets miscommunicated they start to train you again with all different people that teach and train different ways. I think this place would be a ...
This is the worst insurance company I ve ever had being in a union. No one knows what they are doing and say I m going to send it back to be processed because they don t even know what the codes mean. I hope the union gets together and find a different company because these people are incompetent. T...
Southwest Service Administrators is a third-party payor. However, they act like it's all their money, so they take FOREVER to process claims! They stall, they say that they have not received the claim or some document, even though you have proof that the fax went through. The only way to get their a...
This is not a public place, it is a business. Great for employee benefits!